December 4th, 2009

never forget

Airport Houlihan's

My three coworkers and I got to the Atlanta airport early this evening - 5 PM for a 7:20 flight - so we decided to grab a quick drink and something to eat at the airport Houlihan's. The server was fine, drinks and food came in good time, etc. All was well until we asked for the check, at 6 PM. When it came, two of my coworkers asked the server to please split the bill evenly between their two credit cards. He said sure and walked away.

About fifteen minutes later, he hadn't returned. This Houlihan's also has an upper level and we thought it might be plausible that he had tables up there too, so we waited another few minutes. The only two registers on the lower level were within our view, and we hadn't seen him around there since he'd taken the check. Finally, at 6:25, one of my coworkers went to ask somebody where we might find our server, since he'd picked up the check 25 minutes ago. Her response: "I have no idea. Don't worry, he isn't going to steal your credit cards!" It hadn't even crossed any of our minds that he was going to steal their cards - we were just worried about getting through security and making our flights. Another ten minutes went by, and he still hadn't returned or shown up anywhere we could see him. In the meantime, my coworker ran upstairs and did a sweep of the entire upper level and didn't see him there, either.

Finally, at 6:40 or so, he returned with the check, casually dropped it on the table, and said "When you split checks, you have to get a manager to approve it," and walked off. Okay, I'll buy that, even though I've never run across that before (working or dining). Regardless, I don't know how getting a manager approval takes 40 minutes, especially in an airport restaurant (where people are generally in more of a hurry and less likely to have time to linger over food or drinks). Anyway, we figured we'd just hope for the best at security and get through in the ten minutes we still had before boarding started. Right?

Wrong! My coworkers opened the book to sign the receipts and lo and behold, it was the wrong check and the server had returned someone else's credit card to us, meaning that their two credit cards were probably at someone else's table. So we found the server (who, mercifully, was still in sight this time) and showed him the mistake. He casually grabbed the incorrect check and started to walk away without another word, before one of my coworkers called after him that we were really in a hurry. After another ten minutes, he returned with the correct check, which he dropped on the table before wandering away without another word or any explanation or apology for the delay or the mixup. At this point, it was 6:55 and we had 25 minutes until our plane took off, we hadn't even gone through security yet, and my coworkers (who handled themselves well through all of this despite being douchey corporate types) were fuming.

In the end, something magical happened - we made our flight due to this very surreal TSA agent who appeared out of nowhere as we approached the security line and guided us down a long glass corridor to a completely vacant security area where each of us got our own empty security checkpoint to go through, and the agents were all singing some weird song about Burger King and having it your way that they'd made up. Honestly, that part kind of made the whole thing worth it.

Tl;dr - Go to grab a quick bite at airport Houlihan's, server mysteriously disappears after taking our check and doesn't come back for 55 minutes, we almost miss our flight but don't thanks to great service from TSA (I KNOW!).
{stock} windy

(no subject)

Today I was grocery shopping and had to go to the bathroom. It was about 8pm, and the store was going to be open until 11. The bathroom door was open because it was being cleaned, and there was a man inside mopping the floor (this was the women's bathroom). As the floor was completely wet, I made sure to ask if it was alright if I went into the bathroom. The man glared at me (I mean, really, there was no mistaking it as his normal expression, I watched his brow furrow into a huge frown), which I wasn't sure how to interpret, so I started to leave the bathroom, figuring I would wait until I got home. The man then moved his arms in a dramatic manner, gesturing as though the bathroom was all mine. He left and I went inside one of the stalls. The main door was still open. While I was inside I overheard him talking to his coworker in the hall about me. He said "I can't get five minutes of peace to clean the bathroom, dumb bitches keep going in to use it." He said this in a loud voice, right by the open door. Either it was directed for me to hear, or he was being careless enough that I overheard anyway.

I was having a bad day, and figured maybe he was too. On my way out I smiled at him and told him I was sorry about the bathroom floor. He glared at me again, shook his head and walked off.

Wow, sorry to have taken up your precious mopping time with my perfectly polite and reasonable question. If you're going to be cleaning a public facility while a store is still open, you should expect that someone is going to have to use it. It really bothers me that I was so nice to him and he was still such a jerk. I'm contemplating calling in tomorrow to speak to his supervisor.

restaurant bad service

To clear things up:

Firstly, timer is on boyfriend's iPhone. Oven timer is moar lulzy, so you can keep picturing it :P we use a timer sort of for the lulz, but also to time how long our food is. I don't get how some comments were saying using a timer is weird, but went onto say complain after a certain amount of time? Timer is used for that...

Secondly I wasn't clear, but the 3 hour service was another time, also on a saturday night for dinner. We did constantly ask for food, but it was always hard to get attention of the waiter, and they promised it would be 'soon' we were broke and so hungry, we waited because we couldn't afford anywhere else and were told it kept coming soon.

Thirdly, we only go back during lunches, because usually service isn't too bad. We've never received service that bad, as I said unfriendly staff is bearable, but waiting 45 minutes to be told our order never went through, and the waitress being rude is untolerable.

We've never been back for dinner after waiting the 3 hours.

now that's cleared up, back to the story for those who haven't read yet...

So I'm sitting in a restaurant while writing this. Food is great, service is great, staff are friendly. So why am I writing in bad_service? This is the second restaurant I've been to this afternoon.

So there's this place in the city, that serves really good dumplings. We've (my boyfriend and I) have NEVER had good service there. The worst was when we were waiting 3 hours for 2 plates of dumplings, however the bill was delivered like a minute after we ate.

The bad service hasn't deterred us from the place, food is good and cheap, we've decided to use it as a 'lunch place' and unfriendly staff wouldn't usually get in the way.

Not today.

We walk in, and we ask for a table for 2. No smile from the guy, he doesn't say a word as he points us to a table. Soon after a waitress gives us 2 menus. My boyfriend tries to tell her we're ready but she ignores him and walks away...oookay...

She returns not too long after to give us chopsticks & she takes our order.

We get our drinks straight away, and the waiting game begins.

My boyfriend always keeps a timer out, ever since the time we were there for 3 hours.

So we wait, and wait, and wait. We had been waiting about 45 mins for 2 plates of dumplings (which usually takes about 10) and we realise that people who had been seated AFTER us had gotten their food.

So my boyfriend calls the waitress over and asks if there's a problem. With no expression on her face she just replies 'I'll check'

So she disappears for a few minutes, and she comes over with some menus.

Once again, same blank face, no expression in her tone.

This is where the real bad service & dialogue begins.

M: manager
W: waitress
B: boyfriend

W: order something else, we're out of what you ordered
B: wait, so our orders aren't coming?
W: no, we are out.
B: are you serious? Why didn't we hear this 45 minutes ago? We're leaving.

So the waitress just walks off, and we walk up to the counter to speak to the manager.

As we did, we saw the manager yell at the waitress.

M: sorry about this, look I'll let you have the drinks free, as you'd probably expect. I'm sorry this happened.
B: yeah, we should have been notified as soon as we ordered
M: yes you should have *gives evil look to waitress* I'm sorry this happened. Have a good day.

While we took a risk by going somewhere that's given us bad service in the past, even the 3 hour one didn't make us as pissed as we are now.

It's not only the fact that we waited 45 minutes for nothing (which made us miss our movie as we had to come here to eat) it's the fact the waitress didn't think she had done anything wrong, got a little pissed at us and didn't even apologise or show any emotion about it.

P.S. I know I didn't really react to the situation, but my boyfriend covered it and I only added a few 'yeahs' in.

The place I'm at now is really great, so great my boyfriend left a $10 tip and is now in a good mood :)