November 1st, 2009

coffee, cup

Cashier WTF

A week or two ago, I was with a friend who lives on the other side of town from me, and we decided that since we were nearby, we would go to Whole Foods and pick up a few groceries. There are two Whole Foods in Ann Arbor-- A rather large and nice one across the street from me, and a smaller, more low-key one near my friend. Obviously, I go to the larger one a lot more often, and as such I'm familiar with most of the cashiers there, and the smaller one hardly ever. This is important, because I've never seen this girl before and don't know if she's like this every day, or if I just caught the edge of a random maelstrom of strange. Moving on...

We're standing in line with our few measly items, maybe five things altogether, and there's one person ahead of us in line. The cashier is scanning the other person's things in, and half the belt is clear, so I reach over and grab a divider from the rack and start to set it down. The cashier reaches over, snatches it out of my hand, and sets it back down on the rack without even acknowledging me. I'm not being overdramatic when I say "snatches", either-- She yanked it pretty hard! She immediately went back to scanning like nothing had happened, while my friend and I stood there holding our food, completely stunned. When it was our turn, she scanned us through briskly and said nothing more than "Hi" and "Here's your change". Just.... huh?

I wish a little bit that I was more vocal and had said something, but honestly, it was just so weird that all my friend and I could do was stare at each other. When we were leaving I looked at him and was like "So...." and he just shook his head and laughed. It's hard to explain if you haven't been there, but that's honestly just sort of how the whole store is-- Very "Twilight Zone".  Oh well. I'll rack it up to "spacey college girl just had a lot on her mind or something", and stick to the place where I know everyone instead.
  • Current Mood
    exhausted exhausted
tea

FedEx communication suck

My partner was working on a grant application yesterday. She'd thought it was only an online submission, but then checked the website of the organization yesterday and realized that she had to also mail five paper copies, no later than Nov. 1st. Well, fuck. So we set about trying to find somewhere that was either open really late or shipped on Sunday.

I called the nearest FedEx and had the following conversation:

Me: If I bring something in tomorrow, would the date on the package be the day you *received* it, or the day it will be *picked up*?
FedEx Guy: The day we receive it, if you bring it in before four o'clock.
Me: Okay...this is really important, so are you sure?
FedEx Guy: Definitely. We'll mark it with the day you paid if you get it in before four.

He was very specific and certain, so we breathed easier and figured we'd get it out first thing in the morning.

Today, we go to the FedEx, and I ask once more: "Will the date on the package be marked today?" Guy Behind the Counter (GBC) assures me, "Yes, it'll be marked today." Awesome. Fill out paperwork, pay, he prints it...

And the date is 11/02/2009. November 2nd. As in, TOMORROW.

Me: Ummmm....you said the package would say today.
GBC: Yeah, see, the receipt says today.
Me: No, I don't need the receipt to say the first. I need the package to say the first.
GBC: But it won't be picked up until tomorrow.
Me: I know that, but I was told that the date would be TODAY if I got it in before 4.
GBC: Well, you can check the tracking information. That will tell you it was dropped off on the first.

Wait, what? I'm standing RIGHT THERE in front of him. I know that the package was dropped off on the first! The important thing is that the people who get the package know it was dropped off on the first. If the outside of the envelope doesn't say 11/01/2009, they won't even open it.

So, we canceled the transaction and set off to find other options. Eventually what we figured out was that if we bought the postage online it would have the date we printed it, even if it was picked up on the 2nd.

The bad service wasn't that FedEx couldn't help fix my partner's mistake, it was that they told me they *could*...and then told me something completely different when we went in to the store. I went to the same store I called, and I wish I'd asked for the guy's name on the phone so I could report what happened. GBC didn't give us a hard time about the refund, but the waste of time was pretty annoying.
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Hospital suck

Due to various reasons, we currently do not have a doctor for our kids (which will be rectified as of tomorrow). Long story short, as far as that is concerned- we got fed up with the pediatrician's practice we were taking our kids to, and when we raised our complaints, got kicked out. Changed insurance in the meantime, and have been trying to find a doctor that takes the new insurance. Finally found on, will be calling their office tomorrow.

Anyhow, about 2 weeks ago, we noticed a rash on my 2 year old son's leg. thought it was heat rash, and didn't worry about it. when it wasn't gone in a day or 2, started trying to think of what it could be. We were thinking allergic reaction to a new brand of baby wipes, reaction to something on his sheets... Basically we have been racking our minds trying to think of what it could possibly be a reaction to. Stopped using baby wipes, washed everyone's sheets extremely well, etc. Meanwhile, the rash has spread down to his ankles, up his bottom, his belly, sides, and back, and is starting to appear on his face. it is itchy, and we have been putting hydro-cortisone cream and moisturizing cream on him to try and help his discomfort.

Today, i finally decided I would take him to the ER and have it looked at, since today was the day we noticed it starting to appear on his face. Waited in the waiting room maybe a half an hour before being triaged and put into a room. Wait another 10 minutes or so before the doctor comes in, i explain about the rash, explain that I don't think it is a reaction to his clothes, because he is naked most of the time- potty training and he likes being naked. Only time he gets clothes put on is when we go out- once or twice a week- and he only wears a diaper to bed at night, not at all during the day, unless again, we are going out. The doctor looks at it and says "i don't know what this is." I kind of look at him, and he says again, "I don't know what this is. maybe an eczema? but I don't know what it is. or if he doesn't wear clothes, maybe it is from playing on the carpet in your home?" I explain we don't HAVE carpet in our home, and we were thinking it might be an allergic reaction to SOMETHING, we just do not know WHAT. "Well, I don't know what it is. It might be eczema. or maybe an allergic reaction, i don't know. Hang on a moment" and then he walks away. OK... maybe he is going to order tests or something? Wait about another half an hour, and a nurse appears, gives my son medicine for the itching, and then says we are ready to be discharged, and the doctor wrote a prescription for medicine to stop the itching.

It just amazed me that this doctor comes in, looks at the rash for a total of 3 minutes, says "I don't know what it is" and then disappears, without ordering any tests or anything to find out what it is. We used to LOVE this hospital, but due to stuff in the past almost 5 months, we are now not so sure of how good a hospital it is, as the staff seem more interested in discharging patients, than they are about actual care of the patients.