October 12th, 2009

The Desoto, Tybee Island

My boyfriend took me to the beach on Thursday to ask me to marry him. We were staying in the hotel where we always stay- it's the only beach front hotel on the island.

Saturday morning we woke up at nine to pack and clean the hotel room. Aside from the bed not being made the room didn't look any differently than it did when we checked in, so I was really confused when an employee from the hotel called my phone later that day and actually yelled at me. She asked me "what the hell happened" in the hotel room and called me disgusting. I handed the phone to my finace and I could hear her screaming at him. She refused to give him her manager's information. He hung up. I waited a few minutes and called the number back. She told me her name and then offered to give me her manager's number. I told her that I'd like to come and see the condition of the room for myself. She told me that if we came back onto the property she would call the police.

We kept driving back home but I have not let myself stop worrying. I offered the possibly that someone had broken into the room. They were totally booked when we left as there was some sort of local annual festival going on. She just yelled some more and told me that was a stupid suggestion. I'm worried because she has my credit card information.

I told my mom the story and she just wants to pay the damages. I don't because we made a point to clean the room and the way that woman spoke to us on the phone is not okay! I have been really shaken up since then. I wish I could remember more of the exact things she said but she was screaming and I started to freak out a little. I don't know how to respond to things like that but I wish I did.

My mom finally agreed that she would hire a lawyer for me. I want to call a few places tomorrow and make an appointment with someone. I know that they will ask me what it is regarding right away and I don't know what to say. I also don't know if I even have any kind of case. I feel like we've been victimized and I hate hate hate that I don't know how to handle these situations better.

This counts as bad service, right! How can an employee call a paying (and their rates were really high due to the festival) customer names like disgusting and cuss and scream?? I know she is going to abuse my credit card information too.
That child is surely me...

More freaking apartment hell.

The last entry on this... http://community.livejournal.com/bad_service/2352719.html

That day, he came over drunk off his ass and wasn't in any condition to listen to anything. That doesn't mean that my guy didn't tell him; but it didn't matter, because we've seen him twice since, and guess what? No repairs. The phone numbers he gave us are both out of order, and he refuses to give us his address, which is not in the phone book, so I can't send him a certified letter.

In the past few days, not only did the air conditioner stop working because another circuit blew, but the electric breaker in the kitchen has been acting up even MORE, and now our dishwasher flooded our apartment from the kitchen to the bedroom when we ran it before going to bed. I spent the past hour cleaning up water. On the second floor. Thank GOD it didn't go one more foot out into the living room where the TV and electrical equipment it! Water + electricity outside our bedroom door, + cats to worry about = BAD NEWS.

And I still can't get ahold of this jerk because apparently no one in the complex has a working number for this guy. Is he too drunk to give us the right number? Possibly. Does he know that he's legally on the hook for repairs? Undoubtedly. Is he probably trying to evade getting served legal notice of these obligations? Likely.

So what the hell do I do now?

EDIT: Ha ha ha ha. Someone I met today has his "old" number from when he lived in NY. The "new" number and address on the lease are invalid because he no longer lives at/owns the property. The "old" number works. He seemed awfully surprised when I called. SUPPOSEDLY he's sending someone tomorrow... but I've heard this before. If the guy shows up, awesome. If not, I'm using your suggestions to find his current res., serving papers, and get someone to fix the stuff myself and taking it out of rent. This is BS, and moving out isn't an option right now- the cheapest apartment I've found so far within five or six miles STARTS at twice the rent we're paying now, covering no utilities; on one job, we wouldn't make it. Not until I find work, which I'm working on. We'll see what happens. ^_^

a mini Desoto update

I want to thank everyone here for the congrats on my engagement and all the help with dealing with the hotel hell nightmare.

I called today to speak with a manager. Again, no one would transfer me. This new lady i spoke with today said "but maybe i can help you"

i began to tell her what happened and she was almost as bad as the first woman who called me.

i told her "at least you haven't started cursing yet"

she told me a completely different story, that different items were damaged.
no one there will be any help.

the bank was closed today because of the holiday but i am going tomorrow.

thank you all again! <3 <3