October 7th, 2009

Badtz

Why do I even bother?

I've got not one, but two bad service stories today.  One at Burger King and the other at McDonald's.

First one was at BK.  My fiance and I decided to go grab food around 11pm the other night.  We go to BK.  We place our order through the drive thru for a 6 piece chicken fry, an original chicken sandwich combo with a sprite and the tendercrisp combo with a mello-yello.  She asks what size sprite and I tell her a small and then she asks what size combo for the tendercrisp.   Small.  She tells us the total and we drive around.  I realize then, that the total is a bit lower than I think it should be.  We pay and because it's late, they have us pull around to the door because they're making us fresh fries.  That's when I look at the receipt.  My original chicken sandwich isn't even on the receipt.  So I'm a little upset because I know I clearly stated what combo number I wanted and my fiance even heard me.  A few minutes later they brought out our food.  I know I should have said something, but I had had a rough day at work (I work at Little Caesars) with grumpy customers and grouchy co-workders, so I didn't say anything, besides, we weren't charged for it.  I think I was more upset that the woman on drive-thru didn't read back the order, nor did it show up on the screen so I could verify that the order was correct.

Second one was at McDonald's last night.  Once again, we're hungry and it's kinda late (10:45ish), so we head to McD's.  We get there and there's no one in the drive-thru.  I pull up to the speaker and the woman on drive-thru asks for our order, I tell her we need a minute to decide and she says to order when we're ready.  (I'm going to add at this time that we were also ordering for our roommate.)  Roommate wants a #2(Dble Quarter Pounder), no onions, and a Dr. Pepper.  Fiance wants a #11(Filet of Fish), no cheese, with a Dr. Pepper.  Just after I decide to get a #13,(New Angus Bacon and Cheese) no onions, the woman comes over the speaker and tells us to pull around to the window to order.  Puzzled, I pull up.  The woman at the window looks surprised to see us there but takes our order.  Turns out they don' t have Dr. Pepper so roommate gets a Sprite, and fiance gets a sweet tea.  I place the orders and because we're at the window I have to repeat myself several times because the woman can't really hear us that well.  (She should have taken the headset off to get our order, but that's just my opinion.)  She repeats the order, I confirm that it's correct and she tells us the total and we pull forward.  A few minutes later, we have our food and are on our way home. 

At home, food is divvied up and I look at the special order ticket attached to my burger.  It says sliced onions only.  Bad feeling.  I open my burger container.  Sure enough my Angus Bacon and Cheese burger is just a plain burger with sliced red onions on it.  Luckily, we have ketchup, mustard and mayo at the house.  So I pick off the onions, and put on ketchup, mustard and mayo.  I'm not angry, just upset.  I was looking forward to trying this burger because I hadn't had it before and my fiance said it was good. 

And just so you guys know, I've not had problems with either of these places before, I think the women at the drive-thru were just having bad nights, but it was just upsetting to not get what I wanted in either case.  I probably should have said something at BK, but was too tired to do so.
belle

AAANnnndd....what do you want me to do in case of an emergency?

So, I dunno if everyone would count this as bad service...but I do.

All around my college campus there are poles with big blue boxes and lights on them. These are the emergency phones..in case you are ever getting attacked, or raped...or need emergency assistance.

So, I've been ALL over campus today, walking all around. And more than HALF of these boxes are out of order. Now the kicker....on these out of order phones are signs stating "out of order. Please use phone at X building or call XXX-XXXX"

sooooo.....lets just say I'm walking along, get attacked... and the box is out of order. I am expected to stop, read the number, get out my cell phone and dial this number? RIIITEE...by then, I will be dead.

And if I run to the phone at X building....that one will be down too.

Nice to know we are being protected and can be helped when we need it.

If i get attacked I'll just call 911 thanks...
 


usagi bye bitch

Damnit, I just want your delicious pizza!

This is so frustrating.

A new hole-in-the-wall pizza place (Gustavo's) opened up in the town square -- it's close by, it's not processed junk like Pizza Hut, and it tastes amazing. A+

I have gone there five different times since I first purchased a pizza there, and those five times I've been told "Sorrrrrry, we ran outta dough lawl!"

These five different times have been on various days, at various times.

Last weekend I met the manager smokin' it up outside, and was like, "This is the fifth time you've told me you've run out of dough. Please tell me you're gonna buy a new freezer or something."

And he responded: "You've just gotta come at a different time! Come earlier!"

Honestly my love for pizza is not worth this effort. 'Scuse me for feeling so entitled, but I found it unusual for a business to fail so much as to run out of ingredients every. single. time. I. come.

It's sad too, 'cos this is why businesses that have a good product still fail -- if they can't deliver and consistently disappoint, people stop coming. Guess it's back to Digiorno.

Update

Prior
http://community.livejournal.com/bad_service/2388676.html

*sigh*

Another hour on the phone with tech support before she figured out that my phone was trying to text the names and not the numbers...wtf?
She said that my log showed number, number number, Angie, Angie, Angie, Jack, Jack, number, Angie, Jack....etc.

She told me to take the numbers out of my contact list and try to text them. It worked. She had me add them back in. Didn't work. Take em out, add them back in withOUT area code. Success!

Only issue is, I had this happen when I tried to text my ex-boss...I can't get around not using her area code because her number is a different area code than mine. I didn't have her number on me to try it (from the phone wipe). I'm going to attempt it. If it doesn't work, I'm packing up the phones, going to the store, going to tell them to cancel my account, take the phones back, open me a new account, and get me 2 new phones so I can make sure the problem doesn't follow me.