October 6th, 2009

3 mobile /fail

I got a phone call from 3 mobile. They said I had a free upgrade on my phone offered me a new tariff and handset. I pointed out that what they were in fact offering me was a new contract. They denied it and said it was an upgrade. Ok so far so good. I accepted the offer because it was a slightly cheaper tariff than my old one but mostly because it came with a shiny new handset and because my old contract was up. I filled out the paper work they sent to cancel the old contract (remembering to photocopy it, I'm not that dumb) and notified everyone of my new number.

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You can thank scarletladyY for the fact that this is now under a cut and for pointing out my google deficiencies :)

Hungry Jacks bad service

 Firstly, in Australia "Burger King" is named Hungry Jacks.

I recently went back to this restaurant where the bad service I'm about to tell you about happened, and it instantly reminded me of something that happened in my childhood that was bad service.

When I was a kid, my friend and I decided to try trick or treating, even though it's a very unpopular tradition in Australia. After a night of collecting sugary goodness, we decided to stop in at Hungry Jacks for a burger

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The Conclusion...or so I thought

Part 1: http://community.livejournal.com/bad_service/2386993.html?#cutid1
Part 2: http://community.livejournal.com/bad_service/2387431.html

When I got home for the evening, I called Verizon Tech Support.

Same schpiel as before. Tech I talked to has never heard of this. Says she'll start by changing my number. Ok. We go through that ordeal and I send a test text to my sister and father-in-law. No go. She does something in her system, has me take the battery out, wait, put it back in. When the phone starts back up, I text my sis and my fil. SUCCESS! They go through no problem.

She says that since the in store techs told me it was my phone, but didn't have my phone and I couldn't get it next day, which resulted in me getting the Alias 2 and getting slapped with a $35 restock fee, she credited my activation fee ($35) back to my account. She said she would have done the restock fee, but she couldn't find it in the system, probably because they made me pay it right then.

Sweet. All is well. I get a few texts from my sis and my fil.

Well..all is well for 30 minutes. I try to send a text to my friend (the one with the issue of it going to the random number)....random number person responds! (Guess I should ask their name..we're becoming pretty friendly due to this ordeal). (Hence the whole "or so I thought". I started to type this out when this happened)

Eff. I text my little sister. Network Error.

What the fuck?! It worked 30 minutes ago!!!


Gonna eat dinner and call back. I'll update after I do. I so need to take pics and upload it so I can show you the craziness.

Edit: Ok. Just spent 45 minutes on the phone with Tier 2 tech support.

One issue was, I wasn't "authenticating" in the system when I tried to send texts.
He took off my text message plan, rebuilt it, added it back. Still didn't work.
He had me take my battery out, he did something on his end, put it back in, still nothing.
He had me do a phone restore. He was going to have me download the back up thing, but I just wanted to get off the phone. I'll manually enter the damn things in to give me something to do at work tomorrow. That seemed to work....for now. I'll give it 30 minutes and test it again.

Edit Again: IT DOESN'T WORK AGAIN!!!!!!!!!!!!!!!!!!!!!! I tried it last night before I went to bed, no problems. I get to work this morning, decide to test it out again (and wake up my little sister early because I'm an ass like that) and it doesn't work!!!!!!!!!!