NEVER use UPS. They made an attempt to deliver my new phone. My old one broke and I rather need my new one. So I called the insurance co and even after confirming my address, they still put it in wrong. So I notice on the tracking page, it says "A CORRECT STREET NUMBER IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION / A POSTCARD HAS BEEN SENT TO THE RECIPIENT REQUESTING THAT THEY CONTACT UPS." If they have the incorrect address, how do they plan to send me a postcard? So I call UPS and the guy says for security purposes, he can't change the address, only Assurant (ins co) can. After I got put on hold off and on for ten minutes, she confirmed the wrong address and put me on hold again to FINALLY get it right. Now the UPS guy had told me if I got the address corrected, they would send it back out. So I got it corrected and called UPS back. Now I am being told that it is company policy that they only try once. So Assurant had to redeliver it. It was only 9 a.m. by the way. So it was not towards the end of the day or anything.
So I am waiting for my phone to be redelivered today. Yesterday, I was going to be home all day. Today, I've got things to do. I called UPS to see if there was anyway to know about when to expect the package. They just said before 7p.m. So I find out it's not even on the truck yet. I ask if they can just keep it at the station and I will pick it up while I am in town. Nope. That's against policy, too. They have to make at least 1 attempt to deliver it. But only 1 attempt.
I feel like they are so caught up in their policies to make their jobs easier, they don't give a care about customer service. Lesson learned: always ask if I have another shipping option.
Quick complaint to truckers.
I'm the first to defend you. People say you're gruff, ill-tempered, and vulgar. Yeah, sometimes you can be, but in my experience, you're some of the most under-appreciated, laid-back, awesome people I've had the pleasure of working alongside. I love your crude jokes. And I think you get way too much crap piled on you by people who don't understand how damn hard you work.
You know that our receiving doors close between 12:00pm and 1:00pm. The hours are posted on the receiving doors. This is for our lunch hour. It's the only break we get, and we get it 5 hours into our shifts. When it comes, WE'RE F**KING HUNGRY. So if you come at 11:58 with five skids, I will not let you come in.
It's inutterably rude. Yeah, 'technically' we're open. But if we're going to walk down that road, then 'technically' I'm going to yank up the dock leveler and close the door on your truck the second that clock strikes noon. And you know what? We WILL give up part of our lunch if you're a great guy and just happen to be having a bad day. If you do this repeatedly, you can go fuck yourself.
Seriously. Your poor planning is your problem. We MUST be back here at 1:00pm, and we CANNOT extend our break to make up for lost time. What you're literally saying to us is "My time is more important than yours".
Being rude doesn't get anyone anywhere. So please, provide us with prompt delivery and respect, as you are supposed to, and we will work our asses off to help you on your way so you can make all your stops on time.