( Collapse )
August 18th, 2009
( Collapse )
2416 W Schubert Ave
Chicago, IL 60647
To Whom It May Concern:
On August 7, 2009 my girlfriend and I came to Fat Willy’s for lunch. While the food was delicious, I felt the service was sub-par and as a result only left a 10% tip. I would like to explain why I did so as a favor to help you improve your customer service.
1) Our first waiter’s shift ended while we were deciding on our meal choices. We waited 15 minutes before finally having to flag someone down for service. By this time the item I intended to order was gone for the evening, though it had been available when we arrived.
2) A couple next to us was overcharged for their drinks and told by management that the clearly posted prices in their menu would not be honored. Wait staff passing by mentioned the menus had been outdated for months. It took protracted argument to get management to agree to bill them the posted amount.
3) The manager on staff made jokes about the “pettiness” of the couple next to us to my girlfriend and I, regarding their frustration about having to argue to be billed the posted amount for their drinks.
4) Our waitress charged us $71.95 for one of our sandwiches, which I noticed only because I checked my bill after the issue with the couple next to us.
I was shocked by the attitude and lack of service at Fat Willy’s on this occasion, since I have eaten there on other occasions and had fantastic times there. I hope you can take this letter to improve your service.
I was on my way home last night and stopped at a Burger King to get a small chocolate shake. My husband had to use the bathroom, so he went in and got the shake. He got in the car, handed it to me and on our way home we went. I drank the shake, and was almost done when the straw hit something hard. I thought it was just a super frozen chunk or something so I was stirring it around for a few minutes.
When it didn't go anywhere, I asked my husband to pull over. I put the car light on, ( Collapse )
I called BK Corporate this morning, since I got home at 10 last night, they asked me what store it had been, what the item looked like, if they sent me an envelope would I send it to them?, did I hurt my teeth (?), and for my address. The lady also asked why I didn't call the store and I told her the number that was listed on BK's site for that store was disconnected. And that I thought something like this probably needed corporate attention.
I got no apology, no surprise at all (I guess their machines are always dropping into drinks?), no "hey, we'll send you the $2.50 you're out since you couldn't drink ALL your shake" or anything. I guess I'll wait and see what comes in the mail with the envelope, but I mean... Really, Burger King?
ETA: I can't get the pictures to go smaller, I fail at resizing today, sorry. They're behind a cut at least lol.
ETA2: Ok, the picture is after I had dumped a good amount out on the side of the road to figure out wtf my straw was hitting. I didn't think it was me being overly entitled to ask for something they had screwed up.
I went into a post office to send the package and received a recipt with the delivery guarantee. I made sure the address was right, so there would be no problems.
Mum's birthday arrives, the package doesn't. I went online to check the status. The package was not in Belgium. Neither was it in the UK. It was in Germany. It also said: "Attempted delivery but recipient not at home". Surprising that, what with it being in the wrong country and all.
I called Royal Mail up and spoke to a woman who was very confused and kept telling me I must have written 'Germany' somewhere on the package. After being transferred to someone else, they told me it was back on its way to Belgium.
The next day, I checked the status again online and there was another message up saying that delivery had again been attempted to some random unknown place in Germany but was not successful.
My mum finally got her present five days after her birthday.
I just sent another package to my mum but, this time, I sent it DHL. It got there in two days (I was told it could take up to three) and cost me half the price.