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August 16th, 2009

Bad_Service at my own job.

This is bad service that you'll never know you're receiving, which is what makes it a hundred times worse.

Every time I go to the bathroom, I notice who does and doesn't wash their hands. I will say that I have personally seen 5-10 female employees, TOPS, wash their hands after using the bathroom. (Of possibly anywhere from 30-50 different overnight females.) THIS is sickening to me. There is nothing management can do besides post a note on the wall that says 'Associates must wash hands before returning to work.' Unfortunately, that doesn't work. It is disgusting. Some are cashiers, some are stockers, but the ones that are the worst are those who are working with food. I wouldn't be surprised if we get multiple calls that someone got sick after eating something from the deli or produce sections. It is seriously disgusting.

What the hell can I do? The managers know. They have to. We have a female manager who goes in there, too, while others are in there - while others just immediately leave after using a stall, in which they clearly urinate!!!!!!!!!!!

We also have an older man in his 60's that pisses his pants repeatedly (at least 3x a week.) He works with groceries, which makes it even more of a health hazard than if he did any other job within the store (though they're all a health hazard.) But, yeah... what the hell? He's been doing that for the five years I've been working there... and a manager only said something to him ONCE (about four years ago.) Sometimes, it gets to the point that the spot is larger than the size of a compact disc. It's painfully obvious and I assume managers don't say something because it might be embarrassing for the guy. Well, okay, yeah, I understand that this is a medical condition and it should be treated incredibly lightly, but it definitely has no reason to be ignored! If I was a customer and saw that type of person working with food that I'm going to consume (this can be easily solved - depends? medication?) then I'd just walk away.


I really wish a customer would say something, because everyone knows _their_ opinion matters to stupid Wal-Mart's managers. You know, just see someone in the bathroom use the facility and then walk back out to the sales floor without washing their hands. They come into contact with childrens products, that will inevitably end up in a kid's mouth, etc... WTF?
Background: Long time lurker, first time poster.

So this is a second hand story I heard from my siblings today. I was reading silently in the bookstore while they were looking for things at a Marshalls next door.

So my sister wanted to buy a backpack for the new school year. She does this every year; being a preteen girl, she's very indecisive and switches styles rather often. But I digress. The backpack in question was priced around $50. The money being used to purchase the backpack was my mother's, so naturally, she wanted a say in what would be chosen. They decided that they would ask the store to "hold" the backpack until tomorrow so my mother could come take a look at it with them the next morning when she had off time.

My siblings took the backpack to a cash register to ask the cashier this while they're buying their other things. The following ensued:

K- my brother
RWE- rude woman employee

K: Hi, can you guys hold this backpack until tomorrow?

RWE: OK, I can hold it until the end of the day.

(She's in the middle of ringing up the other items, and a few seconds later..)

RWE: Why can't you buy it now? You don't have any money? You can just use a credit card. That's what I always do.

K: (Extremely offended, but doesn't outwardly show it at the moment) No, we don't want to go through the trouble of returning it if our mom doesn't like it.

RWE: What? It's not any trouble.

K: Can you hold it for us, or not?

RWE: We're going to put it away at eight anyways. Why don't you just hide it in the store somewhere?

At that point they just decided to leave it there.

edit: To clarify, I don't think it's bad_service to follow a store policy about holding items, but the attitude of the cashier + the fact that she implied that they were too poor to afford a backpack.

friendly fire

today i got hit with some rather WTF service from my own company.

a customer came up to me in my section looking for summer reading books, which we didn't have (which he was suprised about, of course, even though the kids go back to school in, what, two days?) so he wanted me to call another store. the phone in my section doesn't call out and he didn' want to go down stairs because he had two toddlers playing in our play area, and trying to separate a two-year-old from Thomas the Train before they're ready is like trying to amputate a limb. so i called from my portable store phone.

Other Store Guy picks up. i gave him the product #, almost all of which start with 978. SO: i started with 978.
he said, "Mmm hmm" in an encouraging way.
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