August 13th, 2009

Pizza delivery woes

I live in Arkansas and I have a Southern accent, although it's not thick. I say "thang" and have that tiny drawl when I talk. I say this as it goes along with my story...

There's a local pizza place here that I love and cherish. An older man works there and I feel guilty having to use my credit card as it seems to really confuse him.  He's usually very nice and makes small talk with me as I read him my credit card information two or three times, hehe. I'm not in a hurry, so I'm not bothered by it.

I guess a few days ago they hired another  man who is definitely not like my normal pizza guy. He had a Philly sounding accent and sounded irritated when I called. It went something like this...

Me: Hey, I'd like to make a delivery order using a credit card.

Pizza guy: *a few seconds of silence* "Uh, YEAH?"

Me: Okay, I'd like *long pizza order you don't care to read*

Pizza guy: Okay, what? I got like half that order. *sigh*

Me: Oh, sorry. *repeats order*

Pizza guy: *Continues to make heavy annoyed sighs* All right, give me the credit card info.

At this point I try to be slow so I don't piss this guy off any further.

Pizza guy: Okay, WHAT? You need to, umm, ugh, just give it to me again please.

Me: *repeats again*

Pizza guy: ....hold on.

I hear him set the phone done, but I could still hear him. "Yeah, someone is going to get this girl's order. I can't understand these f--king hick's accents". After a bunch of muffled arguing a woman picks up and takes my order. I guess he didn't press a button hard enough.

I really like this pizza place, they're usually very nice so I didn't say anything. What annoys me is that my accent is NOT that thick. I have friends from other countries who have never had a problem understanding me. For God sake, I've only lived in the South for five years. Someone needs to give this guy a hug or something.
  • aphrael

(no subject)

Ah, Telstra. Do you ever give good service?

We got another really large internet bill, about $1400. Since no one would own up to who downloaded the most, and we couldn't prove who did it, my brother and my housemate and my husband & I went thirds. There was already some overdue from a previous bill at this point, about $180. So we're paying it off, but not terribly fast as we're not very well-off. We got an extension, all's good. Then we get the next bill (we get them monthly). It's another $180 (which is about normal). We add it to the total and keep slowly paying.

Then, on the 10th of August, I get a notice saying $367 is very overdue and we need to pay by the 13th of August or else risk being disconnected. I thought that didn't seem right, and put it aside to tell my brother to call about, since he's the only account holder. But I've been super busy lately and I forgot until I saw the notice today at 5pm. So, before I get my brother to call them, I log into my internet banking and add up all the payments we've made since the first bill of $1400. Then I add up the payments my housemate and brother made, and discover we should only be $171.11 overdue, not $367! I note down all the payment dates and amounts, and hand the phone to my brother. He calls, navigates their hellish IVR, and gets a consultant. He identifies himself, and tells them he'll pass the phone to me to discuss the bill. So I get on the phone, say hello, and wait about 30 seconds for an Indian gentleman to greet me. I tell him I have an enquiry about the bill, again, about a 30 second delay before he responds. I am sssuming it's because he was in an Indian call centre somewhere or something. So anyway, I tell him that I think the overdue amount is incorrect, and what I feel it should be. He asks me to wait a moment while he looks at the account, and then suddenly I hear hold music for a second, then I get a recording telling me the department I want is closed. Only, get this - the recording says they're open from 8am to 8pm.

Baffled, I try calling again. Doesn't matter what option I pick, I can't get a consultant at all now, I get the same recording, telling me they SHOULD be open, but hey, they're not. If we get disconnected over the weekend because of this, I will be so incredibly mad :/
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