So this story happened a few years ago and reading a few posts brought back memories.
First off some background info, when this story was taking place, we were going through a bad time so as a result we hadn't had dental insurance for about a year and so during that time we didn't go see the dentist.
Once when I was flossing my teeth, a filling popped out so my mom was like we'll go see one tomorrow. When we went, it turns out our old dentist had retired and was replaced by a new younger dentist. But we figured all dentists were about the same so whatever.
First off, he started chatting to my mom while doing a checkup. The first waring we should've gotten was that he told us that he had moved from the east coast to the west coast because he wasn't making as much money and he heard he could make more in California.
Then when he started taking x-rays, his machine was so wobbly he had me hold it to keep it still. At that moment I was getting nervous because most machines are pretty stable. Then when he examined the pictures, he told my mom that the cavity was too close too my root and that I needed a root canal surgery with a crown. Oh that by the way I had 10 cavities and the charge would come up to $3000.
By then my mom was really flustered because we could not afford $3000 and there was no way I took care of my teeth that badly. She demanded a picture of the x-ray and we went to a different dentist we had visited once before.
Now the second dentist took one look at the x-ray's we gave him and said it was too blurry to see anything clearly. He took new x-rays and told me that in fact I did NOT need root canal surgery and I only had 2 cavities.
To this day that tooth that needed root canal is perfectly fine and we never went back to that old fraud again and told everyone we knew about him. That loser could've scammed us out of a few thousand bucks!
I went to speak to the general manager today. His story has changed from "we might have had some of these 7x7's last year and someone may have accidentally shipped these to you instead of the 6x6's" to "we certainly had a large quantity of 7x7's last year that we were selling at a discounted price and you must have been informed of, and agreed to, the substitution".
He refused to even consider replacing the incorrect material with the material we actually ordered and refused to budge on the price of matching the non-stocked size. His position is that he and his company did nothing wrong and if we didn't order enough material last year when the were trying to get rid of it then too bad so sad for us.
I tracked down the president of the company and there is a copy of the letter I am sending him behind the cut if anyone is interested.
I have filled out but not signed or dated a copy of a NH small claims complaint form with a note that the form is to be filed in Salem District Court thirty days after the confirmed receipt of the attached letter if I have received no response from the defendant or if I have received a response but a resolution could not be reached. This is going along with the letter.
In January I was given a "year's supply" of contact lens solution that expired mid-year. In July I was given a six-month supply of contact lens solution I am allergic to. I went back yesterday and explained my situation. They were very understanding and offered me an alternative solution, since they no longer carry my precious Opti-Free Replenish. We both scoured the bottle and it didn't say anything about a nickel allergy, though it did say "if you are allergic to any of the ingredients, do not use." I checked the ingredients and nothing jumped out as "hey, this is nickel" but nor did anything on the previous bottle that did warn against nickel allergies. They gave me a sample size and said to come back if there is any issue. There was. It burned. It sucked. Even worse than the stuff that was marked anti-nickel allergy. This is just stupid because, you know, I've been using the Opti-Free for years now and it works and I like it and this is just not worth the searing pain.
I went back today and the same person I spoke to yesterday was there.
Me: Hiii. :( This was worse than the other stuff. Receptionist: Well, that's all we have. Me: What do you mean? Rec: We only carry that solution and the stuff you're allergic to. That's it. Me: (trying to stay composed 'cause I'm frustrated as hell) ..... you know..... okay..... this really isn't worth the trouble it's turning out to be. Can I just grab three extra pairs of contacts and we'll call it a day? I mean, if y'all don't offer any contact solution that I can use, I just don't see the point. I like my Opti-Free and it's always worked for me so I'll just go buy that myself.
NB: My free-year-of-solution deal also came wiht a free-replacement-contacts-any-time-no-questions-asked deal. w/f/e I might as well get something out of this deal since I paid for 12 months of free solution and only got 6. Plus I already needed one extra pair and figured the other two would last me through any possible problems through the end of the year so I wouldn't have to come back. It's partially passive-aggressive revenge, I'll admit. Whatever. I paid for unlimited, no-questions-asked replacements.
Rec: *Huff Puff* Fine. *Goes to the back to grab my lenses* Other Receptionist: Ummm, I think our Walnut Street office carries Opti-Free. You could go there and get the rest of your supply for free. I'll call them. Me: Oh, thank you. Yeah, that would be great.
The other receptionist picks up the phone and dials.
Other Rec: Hiii, this is Whoever from Other Office, I have a patient here who is allergic to, like, everything and has refused everything we've given her. She says she likes Opti-Free, can you guys just put a 6 month supply of that on hold and she'll come get it in a minute? Okay, thank you! Bye!
Aaaand the rest is irrelevant because holy crap what the hell. WOW, I'M SO SORRY YOUR OFFICE DECIDED TO CUT BACK TO ONLY CARRYING TWO KINDS OF CONTACT LENS SOLUTION, BOTH OF WHICH I AM ALLERGIC OR AT LEAST HIGHLY SENSITIVE TO. I'm allergic to ONE ingredient that is apparently in BOTH solutions. Obviously I'm just trying to make your job difficult. Wtf did they want me to do? I can't use the whopping two solutions you carry. This isn't some bizarre personal preference, I cannot put that stuff in my eye. God forbid I "refuse" their solution for that reason. Sorry that whoever was in charge made the shitty decision to reduce their stock to only two variations of a single brand. Don't worry, I've learned my lesson and will not be returning. My Rx expireSSSS (not expireD) in January so I guess come December I'll just order a year or two's supply online for way cheaper and get solution that doesn't burn my eyeballs off. Thank the head Doc for me, k?
Oh, Best Buy. These are old, both of them, but I was reminded by other Best Buy posts.
After I'd had my laptop about a year, it wound up with multiple viruses despite having anti-virus software that my school required to use the network. Oh, joy. I took it to Best Buy, as I had a warranty. The warranty, of course, did not cover software issues. I paid $160 for virus recovery. It didn't work, and I had to pay another $100 for the OS to be re-installed. The part that kills me is that they told me that because of the nature of the problems, they really should have just reinstalled the OS and charged me only $100, but because the guy dealing with me was a brand-new manager and didn't know that, they had done the wrong thing first and I was SOL. I asked them- if it was their mistake, why am I the one who's out $160? I was a college sophomore, taking way too many classes and working about ten hours a week for federal minimum wage. Seriously. They also kept calling me and telling me the computer was ready, and I'd drive the forty miles only to be told that it wasn't ready yet and to come back the next day. Did I mention that I was taking 24 credits not counting extracurriculars like rehearsing because I was a music major? I was PISSED at all the extra trips over a fucking mountain.
Disillusioned by that experience, when my laptop started running slowly and overheating a year and a half later, I reluctantly took it to a different Best Buy. They said nothing was wrong. It suddenly hit me a few days later that it was probably the fan because overheating + loud fan = very likely need for a new fan. I took it in and told them I just wanted the fan replaced, I didn't need a diagnostic or ANYTHING done in the store. It was covered by my warranty, and that part was fine. The new fan worked fine, no more overheating. However, I was in Falls Church, VA when I sent it out, but I was going to be in Staunton by the time it was done, so I asked if it could be shipped to the Charlottesville store (again, 40 miles from Staunton, but better than the roughly 150 miles from Falls Church to Staunton, right?). The Geek Squad guy who was not actually in uniform told me it was no problem.
Two weeks later, they called to say that my computer was ready to be picked up. Where? You guessed it. Falls Church. I said no, the Geek Squad guy who took the laptop said it could be sent back to the BB in Charlottesville. The guy on the phone copped a huge attitude and said they didn't do that, if I wanted it shipped to a different BB, it'd be $25 (and of course I'd still have to drive over the mountain to get it), and was really rude about the fact that I didn't know the name of the person who'd taken the computer. I wish I could remember what he'd said, but it was mostly the tone of how stupid and unhelpful I was for not knowing his name or that they didn't ship back to a different store that bothered me. He did say something along the lines of "Which guy? Geek Squad isn't descriptive, you know. There are several of them and I don't know who was working that day!" I snapped that it wasn't my fault that he hadn't been wearing a uniform and said nevermind and hung up so I could go to class, because he'd called me literally three minutes before my class started, while I was waiting outside the classroom. After class, I called back and talked to the customer service people. I told them that I'd been promised that my computer would be shipped to Charlottesville, and that I was unhappy with the attitude of the person who'd called me before. All I wanted was for them to ship it to Charlottesville without charging me, but the CS rep was amazingly nice and helpful and without my asking for it, he had the computer shipped directly to me at school at no cost. So it's definitely bad_service turned good_service in this case.