Over the weekend my husband and I were out shopping. I decided I wanted to check out a store that previously only business owners could shop at. They now offer free personal memberships though. It was 8:15pm. I checked the sign on the door and it said they close at 9pm. Great! Plenty of time.
I walked in the door and a woman greeted me and asked if I had my membership card. I told her politely that I did not since it was my first time in. She suddenly changed her tone, gave me a look, sighed loudly, looked at her watch and said, well, I can get you set up with one in a few minutes but you're really not going to have much time to shop tonight. After she said that she just stared at me with her eyebrows raised. I stood there for a second, shrugged and said OK, thanks and walked out the door.
I still want to check the store out, but I was put off by this. There were still 45 minutes until closing! I had no intentions of shopping until midnight!
First of all, I realize that this is not a tremendous, life-altering bad_service experience, but I do think it's always nicer to, you know, talk to you customers instead of just ignoring them.
To the story...
So, I decide to go to McDonald's to get a sweet tea (I think that they must be laced with just a tiny bit of cocaine because they're so addictive). At this particular McDonald's, there are two speakers at the drive-thru. A car is in front of me, and I'm at the second speaker. The car in front pulls up and around and I wait at the speaker for maybe a minute at most. No one answers, so I figure maybe that one isn't working and pull up to the first speaker. There's a note that says they close today at 8 pm. I look at the clock and it's just a smidge after 8. No big deal, I'm just out of luck.
Just as I'm going to drive away, a voice thanks me for coming to McDonalds and asks if I'd like to try an angus burger. I'm a little confused, but I say "Oh, are you still open?" No response.
I say "Actually, I just wanted a large sweet tea". No response.
I say, "Umm, are you closed?" No response.
I pull around to the windows, and the girl is there, with the headset on, waving her arms and mouthing "we're closed".
Like I said, it's really not that a big deal and if she hadn't said the greeting, I would have just turned around and went home. I completely understand that they were closed and that isn't the bad_service at all. To me, it's that she made it sound like they were still taking orders, but instead of saying "Oops, it's actually after 8. I'm sorry, we're closed now" or something to that effect, she just choose to ignore me.
** EDIT ** I didn't think about the possibility of it being an automated greeting. Now I feel a little silly. :P
I went into Barnes & Noble Starbucks the other day and ordered a "grande mocha, hot please" I always specify hot because for some reason, if I do not, approximately half the time I get iced and I hate iced mochas. She repeats my order correctly, I pay and I go sit down with my friend and browse the magazines we had purchased.
A couple minutes later we hear, "Iced Grande Mocha." from the counter. I just stay there because that's not what I ordered and I figure (hope) it's someone elses. Then, again. "Iced Grande Mocha!" is this time, shouted, in a rather rude manner, in my general direction. I get up and walk over, "I'm sorry, I wanted a hot mocha."
The two employees just look at me blankly.
"Iced Grande Mocha." She says, gesturing too my drink.
"Um. I ordered a regular hot mocha. Could I get a hot mocha?"
Again they look at me and then exchange glances.
"It's the same thing." one of them says.
"Uh. ..." I do not get a chance to reply because one has gone to serve another customer and the other has casually wandered to the back as if I am non-existent.
I just take my stupid iced mocha because I am completely perplexed and say "Well I wanted a hot mocha but thanks anyway :|" at which the cashier shoots me a dirty look and I just leave because I really didn't feel like dealing with it.