July 23rd, 2009

Who knew US Airways/United Airlines played tennis?

Ok so I experienced some rather frustratingly bad customer service between U.S. Airways and United Airlines today. I'm a college student getting ready to embark on a trip to study abroad in Tokyo, Japan, and have since had a flight booked since February (I leave in August). Today I got an email stating I had a change to my itinerary. Nothing crazy, just my originating flight leaving a bit earlier than before. Regardless, I had to confirm it with the airline as to avoid any hassle when I arrive at the airport. Much to my dismay, when I attempted to confirm it online it wouldn't let me. No worries, I can do it over the phone with a representative.

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