?

Log in

No account? Create an account

July 20th, 2009

EFFED service from Rent a Center.

I have been renting to own a dell laptop(yeah, I know, but it was my only option at the time) from Rent-a-Center here in Los Angeles, CA.
It was a brand new Dell Inspiron that worked fine until Sept 08., when the battery refused to hold a charge. I didn't want to take it in because I'd heard horror stories about getting wrong items/poor replacements back....but it finally took a turn for the worse in Jan 09. I turned it into the store where they have spent almost 5 months 'FIXING' it. I called consistently, only to be told by the manager that it was still being worked on. I trusted that he was on my side, because in other matters he'd helped me out(loaner computers, payment issues). He said it was the 'repair' people and that he was riding their asses about my computer. I supposedly got my computer back in May, but I was later told it was the wrong unit! I FINALLY get *my* computer back on Sat. July 18, and the wireless doesn't work(won't even detect wireless networks. There are 5 in my office alone), there are parts missing and there is damage to the computer case. I find it rather odd that I get my computer back in deplorable and unacceptable condition right before I make my last payment.
I call the manager on his cell phone 10 minutes after he drops off the computer, as well as leave a message at the store for him to call me back...of course I haven't heard a damn thing.
Furious is an understatement.
Suggestions?

Jul. 20th, 2009

This wasn't exactly horrid service, as it was just.. really, bang-your-head-against-the-wall service.

I took my 5 year old to Walmart yesterday for swim trunks, as he has a few field trips this summer. I pulled out a few sizes, and took him to the change room. I stood by the change rooms, there's a long row of mens' change rooms, and a long row of womens, and I wait because there's no one around. I waited for a few minutes, then a girl comes slowly strolling around. I try to make eye contact and say something but she looks at me and glances away, then starts doing random stuff.

She pulls something off a hanger, then puts it back. She meanders to the desk where I'm waiting, and I say "Hi, c.." and then she turns her back to me and starts re-arranging stuff on the counter. I try again, and she picks up the phone and calls someone in another department, says something, then hangs up.

I say "Excuse me" and she turns and looks at me, and I said "Can I get a change room, please?" and she says "Oh, I thought you were done trying stuff on."

(?? I'm not sure how I can be done, if we hadn't even been in yet)

So she walks down the men's line slowly, so we follow then puts her key to the door and then.. stops.. and thinks I guess, then turns around and says "Well I'll put him in ladies because he's just a little baby".. (He's 5, and he looks like 7, but whatever, he wasn't very happy at being called a baby)

So we walk oouutt of the aisle, and go over to women's, and she gives us a room. Literally, 20 seconds after she closes the door, she has another customer and comes and knocks to see if someone is you know, in the room she JUST put us in. And so I say, loudly "There's someone in here". Then she UNLOCKS the door, and swings it open, smacking me with the door.

So I slam it shut and say "I SAID there's someone in here!". I walk out and she's looking up at the ceiling smiling.

I still can't tell if she really was just off in lala land or maybe she was bored and just amusing herself? But wow, it's the most annoying service I've had for a while. When I walked out, there was someone standing there waiting for service.. while she had her back turned, re-arranging stuff again.

Waitress WTF

This is just a little something that happen while two friends and I were having brunch this Saturday, it was amusing in an eyebrow raising sort of way.

I'd ordered the pancakes, they come with sausage or bacon, I asked for sausage then asked if I could also get a side order of two eggs...

Me: Can I get a side of two eggs with that?
Waitress: You want them instead of the sausage?
Me: No, I want a side order with the other stuff.
Waitress: (looks confused) Well, that would be A la carte and I don't know what it would be in place of...
Me: Um, never mind... just leave it the way it is.

WTF, I do not think that word means what you think it means. I just didn't have the energy to try and explain it any further, hadn't had coffee yet.

Profile

www.between-two-worlds.net
bad_service
Bad Service

Latest Month

September 2019
S M T W T F S
1234567
891011121314
15161718192021
22232425262728
2930     

Tags

Powered by LiveJournal.com
Designed by Lilia Ahner