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July 17th, 2009

Jul. 17th, 2009

My Mum took her and Dad's car to our local branch of ATS recently for two new front tyres. She chose the type she wanted, was told they'd have to be ordered and would be there in two days, and was quoted the price for them (£450) and fitting. All was well.
Two days pass, she goes in that afternoon, and there are no tyres. This is annoying, but the mechanic (Brian) was very helpful and checked up on the order and found out that Pirelli were unable to deliver that morning, but they will be there the next day. Mum agrees to this, and reconfirms the price for just the tyres and fitting.
The next day, the tyres are in, and Mum leaves the car there for a couple of hours for the fitting. When she goes back, she is given a bill for nearly £500. She questions this with the mechanic who did the fitting and identifies himself as the manager (Karl) and is told that the wheels had been re-aligned and she would have to pay for this, despite declining this when it was offered to her in the first quote. Karl told her she could have the money back, but only if he put the wheels back to their "unaligned" placement. Mum panicked a little and decided she would just have to pay to be safe. My Dad knew there was nothing wrong with the wheel alignment, the car having had a full check over only a month ago, and went down to see Karl for a refund. This was refused because it turns out Karl isn't the manager at all, and he has to authorise any refund.
So Dad agrees to come back when the manager is in, and in the mean time takes the car to his usual mechanic to get it looked at. It is put on the ramp, and it is plain (even to me, who knows a grand total of nothing about cars) that the wheel alignment hasn't been touched, due to all the dust on the axles.
Essentially, my Mum was charged for a service that she not only refused to let them do, but was never even done anyway. My Dad is absolutely furious, and has taken pictures as evidence which, along with a letter detailing these events, has been sent to the Area Manager and CEO of the company. We're just waiting to hear back from them now.

Not Recommended: Walmart Site-to-Store

So, a couple of weeks back, I was searching around online for something in particular that I wanted to purchase for the kid's upcoming birthday. Specifically, one of those small bounce-houses that are so popular right now. It was being purchased both as a present, and as equipment to help throw a party for a handful of three-year-olds.

Based on various online reviews, I excluded most of the commonly available small bounce-houses from my "willing-to-purchase" list, thus sending my intended price point creeping slowly upward. I had settled on a handful I was willing to purchase, almost all available only through small online retailers. I started using various price comparison sites to look at them, and then, froogle informed me that my top choice was sold by all these little toy retailers I'd never heard of . . . and walmart.com.

Not only was walmart.com selling it, but they were selling it at a "get these things THE HECK OUT OF OUR WAREHOUSES" price--$50 less than their nearest competitor, $100 less than the more trustworthy-looking sites. And, they offered site-to-store shipment: wait a few days longer and they will ship it to a store for you to pick up, for free. Since these things weigh 50lbs+, that also was a considerable savings.
Story continues . . .Collapse )

WTF Olives

This was pretty WTF to me, since I go to Subway all the time and have never had this problem (not even the previous times I was at this particular Subway).

So yesterday, I stopped by my neighborhood Subway, which I've only been to a couple of times. I got to the part where they guy adds my veggies. I went through the same list I always go through, and as always, asked for extra olives. The amount he put on looked like the regular amount anyone at any Subway has ever put on before I ask for extra. Okay, so maybe he didn't hear me. I asked again, he reached in and very deliberately plucked out two more olives. I should also clarify that these are sliced olives, so he actually picked out two slices.

I was kind of taken aback by this and just stared at him for a moment. He shrugged his shoulders and said, "Hey, I gave you way more than I was supposed to. I'm only supposed to give you three."

I was silent for a moment and then replied, "Three little pieces? For the whole sub?" He just shrugged again and gave me a look that said, oh well, what can you do. I just kept my mouth shut, made the face in my icon, and moved along toward the cash register.

Three olives? Wha? I can understand three tomato slices, which is what I always see them put on the sub. But olive slices are so much smaller than tomato slices. I don't get it. Any current/former Subway employees out there, is this guy right or is he just making shit up?

For lunch today, I'm going to the Subway by my work, where they always load up my sub with plenty of olives. Yum.


ETA: OMG, I can't believe this is an actual rule! Thanks, Subway people, for clarifying. I'm just so glad that there are so many Subways (the one by my job especially!) that don't follow it. Because seriously, three olives? Not cool.

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