July 4th, 2009

Lil' Jedi

Pet Peeve

On Thursday, I stopped at the grocery to get some things and while I was there I realized that I'd forgotten my wallet. I brought my cart up to the customer service desk and asked if they could put it in the cooler while I ran home to get it. I explained that I was only 15 minutes away and would try to hurry.

The lady at the desk said, "I'm sorry I can't do that. I'd get fired."

Now that's not the suck. Policy is policy. It just reminded me of one of my pet peeves about service, the "I'd get fired" thing. Why not just say, "it's company policy"? Why personalize it? And why start with that?

It's a little thing but I've always found it to be unprofessional.

ETA So apparently I'm the only person that doesn't like this. My bad, I guess.

Hello Sweety!

(no subject)

All these recent cab stories reminded me of my own.


Suck 1:


I don't have a car, so I call a cab to take me home from Walmart when I'm buying a lot of groceries. I do this twice a month, and at this point, I had been doing it for almost a year, and usually got the same guy. It must have been his day off because I got some one new. I could barely understand him, but I managed to tell him where I was going. We took off, and he seemed to know where he was going... Then he picks up his phone and starts chatting with some one, and makes a wrong turn. I have to repeat myself several times before he even realizes I'm talking to him, and he gets all frustrated and goes back, to make the correct turn, and resumes talking on his phone. My street is coming up, and he was going fast enough to miss it, so I speak up again, and tell him it's the left at the next light. He goes "uh huh" and goes back to his phone call and... misses my street. UHG! And that's not the worst part. At this point I'm in the back seat going "HEY! HEY!" trying to get his attention. I finally do, and tell him that he missed my street. He YELLS at me "Well, you should have said something!!"


I was so freaking mad, that I was sorely tempted to do something illegal. Lol


The suck continues... By the time we get to my apartment, the fare was twice as much as it should have been, and after I paid him (he was still on the phone, btw.) he started to drive off with my groceries in the trunk. My fiancée had to chase him down the street, pounding on the side of the car for him to stop and come back and open the trunk. That was the last time I called that cab company.


Suck 2:


So, after than incident, I needed to find a new cab company to use. So I kept an eye out and got a few names from the sides of cars I saw on the street. I get the name United Cab. I look up their number in the phone book one morning about 45 minutes before I need to be at the vets office with my cats. It's a local area code, so I call it, give them my address and phone number... A half hour later, they're not here. I call them up... And they tell me that they couldn't send a cab, because the local number I called was somehow their office in the FLORIDA KEYS. Now, last I checked, Tampa =\= Florida keys. They gave me the number for their Tampa office, I called it, and an hour later, after I had missed my vet appointment, they call me up and say they have no drivers and refer me to another cab company. Luckily for me, this new cab company showed up 6 minutes after I called. Also, the vet squeezed me in when I told her what had happened. But that was a lot of cab suck.


**edited because I typed it on my iPod, and there were way to many spelling mistakes for me to let go. LOL

ponyo

Honda and I are no longer bff's

Due to some lady deciding to change lanes into my car a little over a year ago, I found myself at Honda buying a new Fit. Everything was pretty good and I didn't really get any bad vibes from them. Over the past year I have also taken my car to them a couple of times for oil changes and check ups without incident. Fast forward to a couple of months ago

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you want me to what?

Times are tough, as we all know, so a few months ago I left Lovely Apartments, where I'd lived for twelve years, and moved to the Slightly Less Lovely Apartments just down the road. I enjoyed my time at Lovely Apts. and never had any major sucks that I can recall. When the time came, I gave my 60-day notice as required, letting the property management know that I'd be moving out when my lease was up. Little did I know that, upon giving my notice, I would go from Valued Resident to indentured servant.

I was given a 'move-out package' which included a two-page list of instructions - instructions, mind you, not requests - for exactly how I was to clean the apartment before moving out. I was ordered to scrub (not sweep) the floors, wipe the cabinets inside and out, wipe the refrigerator inside and out, clean under the refrigerator, clean the oven, scrub the bathtub, wipe out the medicine cabinet, etc. etc. I was also instructed to have the carpets professionally cleaned and present my receipt upon move-out or I would be charged $120.00. When I called the property manager (I was polite and didn't open the conversation with "are you on crack?") and told her there was no way I was doing that, I was told I would be charged for everything on the list that wasn't done.

Let me say right here and now, I am not saying I'm too good to clean. Of course I'm going to clean before I leave. I'm not a pig, I'm not going to leave filth behind. But I'm talking normal cleaning here, what any reasonable person would do before moving out of a residence. Sweeping, vaccuming, making sure all my trash is taken out, etc. These people were demanding I do a professional grade cleaning job on that apartment at MY expense and that's what I find unreasonable.

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tl;dr: Tenant hands arrogant landlord a move-out notice. Landlord hands tenant a maid's uniform.

EDIT: Okay, most of those who have commented do not feel the landlord was being unreasonable or that they did anything that constituted bad service. Fair enough. I don't have a problem with anyone disagreeing with me. I must say, though, that I really am disappointed to see the level of snark and nastiness spewing out of some people. Having been around this comm for a while, though, I can't say I'm really surprised.
animation-sita sings

Pep Boys In Brooklyn Center Minnesota

In which I am harassed, hit upon, and my car is badly treated. :(
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I have complained to corporate, am working on switching my auto insurance, and am in the process of filing a better business bureau complaint. I post this here mainly so that my experience may steer people away from Pep Boys in Brooklyn Center Minnesota. They are dishonest, rude, and bad mechanics.
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Car repair annoyance

Some recent stories about car mechanics reminded me of this incident from last year...

My clutch started slipping quite badly, and needed replacing. Not surprising as the clutch had been in for about 100k miles. The timing was unfortunate as I was on holiday and had intended to make some long drives, so I was anxious to get it seen to quickly.

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