June 27th, 2009

hate pimentos

(no subject)

Short but rich (and also second-hand, as this is what he told me happened, I wasn't there):

Husband went to go get his eye exam and get a new set of glasses today.  Went to the Wal-Mart vision center, since its one of the few places around that take our crappy insurance and had hours that worked with the work schedules.  Anyway, he was getting checked in and getting the preliminary testing done and was chit-chatting with the woman taking his information. She asked what he did for a living, and he mentioned that he's a college professor at a local college, but we're moving from our small Pennsylvania town to Tucson, AZ in 4 weeks so he can start his PhD.  Cue the typical response: "Wow, Arizona.  There are a lot of minorities out there, right?" Super annoying, but this area is just full of ignorance and we've, unfortuantely, learned to just ignore comments like that as opposed to throwing a total fit about it. Plus, it might be just a poorly phrased but innocent comment, considering that the county is 99.9% white and people sometimes people are just idiots more than they are bigots. Then, the conversation progressed to teaching.  Apparently one of this lady's relatives (sister in law?  Boyfriend's sister, maybe?) had been a teacher at a school district closer to the city, but she just had a terrible experience and teaching wasn't what she thought it would be because of all the (said in hushed tones) "you know, black people."

Erm, what?

He quietly explained to the manager what happened after the exam was finished (and his pupils were the size of saucers) and told him about what happened, and he was assured that the matter would be taken care of.  Hopefully it will be.

Head Up Ass

Mortgage Servicing Problem

 I have a mortgage (a little more than a year old) with CitiMortgage. My real estate taxes are supposed to be paid out of an escrow account. Last November, I noticed that they had paid the wrong tax amount to the wrong county. Ever since then, I have been trying to get the error corrected, with absolutely no result. I finally thought I had done things that needed to be done (most of which CitiMortgage should have done) and sent them the letter behind the cut.  (Hope this works.)

 

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Sadly, the letter has had no effect.

Edit:  Citimortgage has paid my property taxes (and apparently paid the penalty also, although I haven't checked with the County Collector yet).  I found out that they had paid property taxes in another county using a legitimate, but erroneous, parcel number.  So they paid someone else's property taxes out of my escrow account.  I am after them to refund the money to my escrow account.

I really appreciate the helpful comments from everyone.  Thank you very much.
Okami

(no subject)

Down here in Atlanta (and maybe elsewhere, unsure) there's a chain of restaurants called Taco Mac. The title is slightly misleading as it's merely a sports bar with the traditional burgers and such, but my friends and I love the place due to the impressive beer selection. We've been there many times over the past few years, and have gone back since this happened, and it was probably the worst service I've seen in a restaurant, but it got somewhat resolved in the end. This particular bad service took place about a month ago.

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starbucks = love

Snail Slow

There's an Italian restaurant near my house that my family and I have been going to for as long as I can remember (I'm 20 now). Anyway, my mom and I decided to go there earlier this week because I was craving their salad. So we are seated, waitress takes our drink orders, brings them to us, and we order. My mom and I decided to split a house salad and a chicken veggie pizza. They aren't very busy, maybe 4 tables other than us that were waiting on salads or food (this is important). So 5 minutes go by, then 10, then 15. I notice other tables getting their salads that had ordered around the same time as us or a little after. Then 20 minutes comes and goes. I finally flag down the waitress and inform her that we were wondering about our salads. She says "oh, they must have forgotten to make them", heads in the back, and brings them to us 3 minutes later. It shouldn't take 20 minutes to throw some lettuce and cheese in a bowl and put some dressing on the side.

After about 10 more minutes our pizza comes out and isn't as hot as it usually is but still hot enough. We eat, my mom runs out of her soda, and the waitress never comes by to see how our food is or if we need any refills. She wasn't very friendly at all and didn't seem to care one bit that our service was so slow. I would've completely understood if they were super busy but there was barely anyone there.

We still left a tip, just not the usual 15%+. She really didn't do much other than take our order and bring our food and bill. The bussers brought us more drinks and everything. Usually service is pretty great there so we were quite disappointed and slightly annoyed that it took us over an hour to get out of there.
Book Fortress
  • smu

B&N neglectful service

I'll begin this by saying I work for a bookstore that ISN'T Barnes & Noble. Despite that, I sometimes pop over there to see if I can score any cheap bargain books and pick up any hard to find books I can't get at my own store.

After searching with much frustration for a book by P.N. Elrod in my own stores various systems, I figured I'd stop by the B&N on my way home from work. I wrote down the title, author, publisher, ISBN number, everything that I knew a bookseller would need.

I got there around 9:30pm, after my shift. The store was pretty dead so I figured I could get in and out quickly. The info desk at the front was unoccupied, so I stood there waiting. And more waiting. And even more waiting. No one even LOOKED in the direction of the info desk. I saw one or two people go by wearing B&N lanyards but they completely ignored me. That got me a little annoyed.

After about six or seven minutes, I left the info desk and figured I could ask a cashier to page someone to the info desk. Lo and behold, there's no one behind the registers either! "For fuck's sake", I mutter and go back to the info desk. At this point, I don't see any employees milling around, and there's a few customers in the front looking at books.

Finally, after another few minutes, a woman walks over. She looked incredibly unhappy that I had pulled her away from doing something else and didn't even acknowledge me. No "Hello, how are you?" or "Hi, what can I help you find today?". She just fixed me with a look and bitterly asked "Yes?".

Undaunted, I said I was looking for a book and that I had the ISBN number. I pulled out the paper from my pocket and she snatched it out of my hand! No "can I borrow that?" or anything, she just grabbed it from me! It took her a half second to type in the numbers, then said "No, we don't carry that. Barnes & Noble has never carried that and never will." Well, fuck, what's YOUR problem" I wanted to ask, but didn't. Instead of asking if I needed anything else, she just... stared at me. Didn't say anything else besides her snippy "never carry it" line, just stared me down and was silent.

"Uh... thank you?" I said and she turned and left. About this time, another woman had turned up behind me to ask a question, and the woman who had "helped" me still just walked away. After that, I just left. I noticed there was still no one at the registers as I walked by.

I know it was later at night, and the store wasn't too full, but is some actual service too much to ask for? That woman acted like I had kicked her puppy instead of just asking her to look a book up for me. I just don't get it.