I had the oil in my car changed today. Last time, I had to wait fifteen minutes for them to take my car into the garage and I still only waited about 45 minutes total. This time, the car was in the service bay within five minutes of me getting there (I could see all of this as it happened), but I still had to wait over two hours. About twenty or twenty-five minutes of this was them waiting for a new filter, which is totally understandable- I'm paying for them to replace the filter, they were out, I waited so that I could have it. Plus, they told me why the car was sitting there with no-one working on it, which was very good of them. But the vast majority of the time I was there, they kept starting the engine, keeping it on for a minute, and then turning it back off. I couldn't figure out why until one guy pulled the car out, gave me back my keys, and said "We can't figure out how to turn the oil light off. So it's still on." Um, NO. I pulled out the manual and gave it to the guy who'd told me that, and he came out and messed with it for another five minutes or so before saying he still didn't know. He went and got the manager, who fixed in less than a minute. I waited an extra hour for that? They could have asked the manager earlier, or asked me about the manual earlier (I'm totally ok with them asking rather than looking through the car for it, I have no problem with them not looking).
I also really don't understand why he felt the need to adjust the seat, the steering wheel, AND the radio station. He had to drive it all of fifty feet. The seat and the radio were easy enough, but I didn't know how to adjust the wheel and had to pull over and pull out the manual to do so because I was having trouble reaching the top.
Okay, this is really fucking weird and creepy and gahhhh. This happened like ten minutes ago, and curiously enough I was browsing bad_service right before remembering to make this call.
I'm in college and signed up for a few summer courses and ended up having to drop one of them. I was told I would be mailed a check for reimbursement because I was within the time frame to get a certain percentage of the cost refunded to me (yay). I dropped the course like a month and a half ago and I figured a month was enough time to expect them to process this and mail the check, so I decided to call the cashier's office this afternoon to see what's up.
Mr Creepy Voice: Yes, hello.
Me: Oh, is this School cashier's office?
Me: I dropped a summer course about a week into it and was told I was still eligible for a partial refund, and to expect it via a mailed check. I'm just calling to check up on this, since I still have not received a check.
MCV: (long pause) Let me transfer you to accounting. (Hold music)
MCV: Yes, hello.
Me: ...... (okay, this is undoubtedly the exact same man, so I felt weird re-explaining this, but) I dropped a summer course about a week into it and --
MCV: Student ID number?
MCV: (long pause) You are not eligible for a partial refund. The cut-off period for the partial refund was three days before you dropped the course.
Me: Oh. I could have sworn my teacher said I was still within the right time period...
MCV: Then ask your teacher for a refund. (Hangs up)
Yeah, he friggin' HUNG UP ON ME. Uhhh... okay??! I'm staring at my phone in disbelief when
Mr Creepy Voice: I'm sorry, that was harsh. It's just that the times are put in place specifically to keep students from signing up for a bunch of courses and filling up spaces and then leaving and getting all their money back.
Me: (BAAAHHHHH IT'S YOU) I understand. I just thought I was within the time frame to --
MCV: Well, you weren't, and your teacher gave you wrong information. You should contact the Vice President of the school. That really is unacceptable to be giving out false information like that.
Me: Oh, I --
MCV: You can find the Vice President's e-mail online and send him all documentation of when this teacher promised you a refund. That is not acceptable.
Me: ... (MUST GET OFF PHONE) Okay, thank you.
MCV: (In this most dead-serious, almost disturbed voice) That really is just ... we put those dates in place for a reason and a teacher should not go around saying things like that and promising students money.
Me: (MAKE THIS END) I understand. Thank you.
MCV: You can find the Vice President's e-mail online, just e-mail him, okay?
Me: Okay, thank you. Bye. (and I hang up before he has a chance to continue)
I'm pretty sure I'll be e-mailing someone. I understand that he probably had my phone number right in front of him from looking up my records, but that was just weird. Someone forgot their medication, maybe? Or really needs to take that summer vacation.
I've gone ahead and filed a complaint with the FCC against T-Mobile, and am in process of writing the state attorney general. Thank you all for your support.