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June 19th, 2009

Jun. 19th, 2009

This isn't totally horrible, but quite annoying.

We received a call a couple weeks ago about switching our internet service for this promotion. I enjoyed talking to the rep about the crappy weather and then giving the information required. He ended the call rather abruptly which made his attempts at small talk seem very insincere.

We got a call back to make the appointment for a technician to come install the internet, and authorize my name on his account because the initial rep I spoke with didn't check into it. My boyfriend and I were both working on the day they were available, but I decided to take that morning off since our appointment was "between 8am and 12noon". Well that was a mistake because nobody showed up. I understand that vague appointment times are necessary because prior jobs may take longer, but if you're not going to make it, don't you think a courtesy call is appropriate?

I called the place that scheduled the date, which is in another city, and she had me on hold for 15 minutes so she could call the tech to find out what happened. Apparently he was held up on an important commercial job but he would be by this afternoon. I told her that I had to go back to work so we'd have to reschedule and she apologized for the inconvenience and appreciated me being understanding of the situation.

The new appointment was scheduled for yesterday, and the voicemail we received said "between 12noon and 4:30pm". At least my boyfriend was off work.

Guess who didn't show up?

I called them again and spoke with a guy who put me on hold to find out. Again, the tech was held up on another job but he would be back the next morning sometime between 8am and 12noon. He talked himself in circles as he said it might have been a family emergency but the tech is gone for the day but I could call back in the morning to find out more about it.

I told him not to bother sending the tech beacuse we'll stick with our current service. kthxbai

All he said was "Okay, bye."


My boyfriend texted me this morning to say that the tech showed up. I figured we were going ahead with it anyway and asked if they were just setting the internet up and would be coming back to install the new jack we needed in another room.


Nope, my boyfriend sent him packing. LOL.

More WTF at the Iggle

So I went to Giant Eagle again today and have discovered that their store is wonderful and they have clean and wide aisles and all manner of exciting food, but their freaking customer service is awful.  They NEVER have enough lanes open.  Their self-checkouts are always open but they're such a pain in the ass-- you can't scan your own produce and nobody's there to bag your stuff, but it makes you stop scanning because "the bagging area is full" so you have to go bag your shit while the machine shouts at you every few seconds that "IF YOU ARE FINISHED, SCAN COUPONS OR HIT FINISH AND PAY.  IF YOU ARE FINISHED, SCAN COUPONS OR HIT FINISH AND PAY."  Over and over.  Ugh.

So I'm waiting at one of the five lanes they have open.  The lines have stretched back into the aisles and everyone has a cart full of stuff.  After twenty minutes, I am one person from the front.  I put my magazine down in preparation to load my stuff onto the belt behind the guy in front of me, and then the kid at the cash turns his light off, puts up his sign, and says "Sorry, this lane is closing now.  I have to go on break."

WHAT.  There are four people behind me.  You're not sixteen; you don't HAVE to go on break OMGRITENAO.  If you HAVE to close, tell the last person in line to tell anyone who comes up that the lane is closing.  You finish taking care of the customers IN LINE.  I waited literally twenty minutes in that line.  There are only four actual cashes open now, TWO OF WHICH are express lanes!  And most of the people here have a bunch of stuff!  So I just kind of goggled at him and then went to the self-checkout, which of course failed to f*cking work properly and flipped out over my beef tenderloin.  When a manager came over to respond to the flashing light, I asked if people normally cut off whole lines of customers when they went on their breaks.  She said "No, they're supposed to tell the last person in line not to let anyone else get in the line.  Why?"  Ah.  I see.  I told her that the lovely young man had told me, when I finally got to the front of his line, that he could not serve me or the four people behind me because he was going on break.  She seemed to know exactly who I was talking about and apologized, saying she had spoken to him about the same thing before.  Still.

AUGHHUAHGBLUGH.  Customer service, learn you some.  (The kid, not the manager.)

Tags:

I've been keeping track of this community but suppose I have something to add now so I've finally joined it.

I just got a job at a pretty nice department clothing store. I work in women's and the girls are getting friendly with me and sharing little stories that happen to them with the customers. Today, one of the girls tells me a story with the expectation that I'm going to agree the customer was being outrageous (sorry but I pretended to agree just to be polite to her) but she just ended up irritating me really. I thought her behavior deserved her being put on here.
The worker was called up to customer service because a customer had a ticketing issue with an item from the women's department. The customer gave her an attitude so she wasn't pleased but she went to the back and tried to find out the problem with the ticket. It basically wasn't solvable for whatever reason (couldn't hear what she was saying,  talking too fast) so she goes back to customer service but stops to talk to a guy who works at customer service to share the little gossip about what a bitch the customer was being about her problem, but does it RIGHT IN FRONT OF THE CUSTOMER. I don't think the customer heard her TALKING about her, but she did SEE her go up to the other employee to talk to him about whatever genially (obviously not seriously and businessy) before returning to help her. The customer says to her "yeah, hello? you can talk to ME, I'm the customer, right here." and she says to her with an attitude something like "ahah, no. I'm talking to him first, then I'll talk to you."

she ends with "isn't that ridiculous??!" and she expected that I was going to be shocked that the customer was being so rude to her.
yeah, no. you're a stupid bitch.

Jun. 19th, 2009

I used to work in a call center. Because of working in this call center, I am aware of the laws pertaining to when businesses are legally allowed to call their customers. Businesses are allowed to make phone calls to individuals between the times of 8AM and 9 PM. Most businesses go by their customer's address. If, say, someone's billing address states they are in California and live in Pacific time, yet their phone number is, say, a Texas phone number, you are to call this person at 8AM Pacific time, at the earliest.

This morning, I received a call at 7:04 AM. From JCPenney credit services, a call center for the company of JCPenney. I didn't check the phone number when I answered the phone, if I had seen it was a 1-800 number, I would have shut off the phone and not answered it. But, alas, I did not.

To make this simpler, I put the conversation in script format! And behind a cut!

o.OCollapse )

Edited for dumb typo. Oops. I was up far too early this morning.

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