June 15th, 2009

The Demon Driving Range.


This isn't as much bad service as it is bad machines and customers, but it still is terrible service.

My dad and I wanted to hit some golf balls, so we went to a local golf club/driving range. Right when we got there, there was screaming kids all over the place. We decided to go in there anyway, without much as a second look. Big mistake. Some bratty teenager complained to us and then gave us the ticket. We went to the machine and golf balls started spraying out at us! All over the place without warning. We really wanted to hit some golf balls, so we hastily went up the stairs to the top of the driving range. The tee sucked, being way too high and on a angle. We had a lot of trouble and got really annoyed. Just then, one of the golf teachers gave us a sneer and started laughing at us. His tee was perfect, of course. Just as my dad went over to clobber his head off, some golf guy start's talking to us. Now, he did show me a good way to hit the golf ball, but he wouldn't stop talking and cursing for a second. He distracted me, and I ended up hitting suckishly. He was trying to clobber it as hard as he could, over the net. I still had a lot fun, but thanks to sucky service, it sort of sucked.
serenity - default

(no subject)

So this happened to me a little while ago at my local camera place.

I am an amateur photographer. I don't know much technical stuff about different kinds of film or anything. All I know is I use the cheapest b&w film my local camera place has (not because it's cheap, but that's how I remember.)

Anyway, I hadn't taken any photos in a while, and when I went in and requested the cheapest b&w film they had, the person behind the desk informed me that they were both the same price. So in the end I went for the blue one. I was vaguely certain that that was my regular film. I did ask the person what the difference was between the two, and they didn't know except for that the blue one was blue, and had a different number on the packet to the orangy one. They both had 24 shots.

So I took my photos over a couple of days. I got some nice ones of my boyfriend's little sister at her birthday party. She was turning 10 I think, so it was a big deal. (double digits!) I also got a few pictures of a friend, who a few days later moved to Darwin (Almost the other side of the country from me.) and of whom I only have one photo of at all.

Then I took it in to be developed. The person behind the counter was different to the one who had sold me the film, but was not the boss lady who I assume actually knows what she's doing in regards to developing film. (Though not in regards to teaching her employees the same skill)
I was asked the usual gloss/matte question and opted for matte.
An hour later I returned, and before I could even quote my name to pick up my photos the lady asked me if I was the one with the b&w film. I said yes. She informed me, and not very sympathetically, that my film was special film that had to be sent away to be developed, except the person who had taken my film hadn't known that, and had put it through the regular machine and now all of my pictures were wiped.
She really didn't sound sorry, but she gave me free film and a docket for free processing when I took that film back. The thing is though, photos are priceless. They are memories, and i think if she had even looked half sympathetic then that would have gone alot further towards paying me back for my loss than about $20 worth of free film and developing.

So maybe I should have known more about film. I did photography in high school, but they bought their film in bulk. It was always the same stuff. I never even saw the box, they just handed it out when we needed it.

Thing is, this isn't the first time something has happened. When I first got the camera off my mum I bought my first roll of b&w from there and took test pictures. Not only did none of those pictures turn out, but on finding out that they had all been blank, the assistant threw the film in the bin and just forgot about it. When I returned for my pictures, no-one knew where they were. I gave them my number, and a few days later the lady rang and told me they had been found in the bin, where they had been chucked because they hadn't turned out. Not even one apology. At the time I just thought I hadn't done the light settings right, because it worked different to the ones I used in High School. But now I think about it, I didn't do anything different to how I'm using it now. It had been overcast that day too, and I thought that that had something to do with it. But I've taken pics on overcast days since then. So now, with this new incident, I am beginning to think that the same thing happened the first time, but no-one admitted it. I can't remember what color the film was the first time, it was quite a while ago. But given the choice by an ill-informed assistant, I would have went for the blue. The color was just nicer, and things like that always affect my sub-conscious decisions.

The point to this entire rant is that two separate employees working at a camera place did not have a clue at the difference between the blue film and the orange film. It isn't really that hard. They are the only two b&w films they sell. They are both the same brand, but obviously have different qualities. How hard is it to just tell everyone that the blue one needs sending away? Perhaps they could just make a sign and stick it to the processing machine. I tell you, the lady was really lucky that there wasn't anything on that film completely irreplaceable. What if I had photographed my dying dog for the last time? Or even wedding photos? If that had been the case I'm sure that I would have vaulted the counter and punched her in the face. She just didn't care!

Anyway, I had been warned about Camera House Nowra by a few different photographers. But I'm no professional. All I need out of my camera place is that they give me film, and then stick it through a machine when I'm done with it. I seriously didn't think that required an inordinate amount of skill. Obviously, I was wrong.

So i have just finished my free roll of film (the second time around, I asked for the orange one.) and once they've processed my film, I'm going elsewhere. Permanently. I'm usually very forgiving to shops, but this is the end for me.

Camera House Nowra: Avoid it!


--edit-- I just noticed that I actually wrote that I might have vaulted the counter and punched the lady in the face. Which of course I wouldn't do, I was just very angry when I wrote this and exagerating is in my blood. The thing is, i read another post where a boy from France said he wanted to punch a store worker over a game and everyone said he had anger problems. I mean he didn't actually punch the guy, he did say he punched a wall, but he didn't say how hard, and just tapping a wall in frustration is normal so far as I know, if your the emotional and passionate kind. Which this guy seemed to be. Anyway, I'm a gamer aswell and I just hope that that didn't come into how the commenters treated him because I don't think that photogpraphy as a hobby is any more legitimate than gaming, or any more a reason to get upset.
I know it's in the rules that you shouldnt post here if you cant hack the comments but its also in the rules that you should attack the issue not the person and I think the comments on that post got a little too much like "lets attack the gamer because they have no life and it isnt a valid life coice to spend most of your free time gaming." How is this relevent to bad service? they gave him a bad service and that was unfair.

I don't think texting is in your job description

I'm sitting in the drive-thru for Wendy's. It's really busy. Whenever it's my turn to order, I'm asked to hold for a few moments. Nothing major - like I said, there were lots of cars in the queue and I figured they were just backed up.

Later, when I pull around I realize what the hold up is; the girl taking the orders / handling the cash is putting people on hold so that she can text people, presumably the guy parked across the lot from her window. I sat at her window and watched while she asked the person behind me to hold for a few moments, pick up her phone, text someone, look up and grin at the person across the lot, then take the other person's order before finally taking my money and giving me my change.

I realize this only put an extra minute or two between me and my nuggets, but really... why would you think it's ok to put customers on hold so that you can flirt with some guy across the parking lot?
lama

Please pay extra for the spiffy dish name.

First time poster, so let me know if I screwed it up.

I went out for diner with my family a while back. There's this one street right on the river and the restaurants there have a reputation for crappy service, because people are going to show up for the location no matter what. So yes, as it turned out, the service wasn't anything to write home about, but we'd anticipated that (it took forever even though we were pretty much the only customers!). That was forgivable.

Not okay however was the food (also nothing to write home about) and in particular my moms order. She ordered the chefs surprise, which as I understand is something the Chef whips up out of whatever he has in his kitchen. Now my mom firmly believes that Chicken isn't restaurant food (because it's too bland, or cheap or something). She didn't specify this to the waitress, so of course her 'surprise turns out to be chicken.
It wasn't just chicken though, but the EXACT SAME chicken dish that was already on the menu... which was cheaper then the Chef's surprise. 

Dear restaurant: No we are not paying more for the exact same dish, just because you call it by a different name. WTF?

EDIT: Just to clarify. My beef is that they tried to charge us more for the 'chef's surprise' then they would have for that same dish under its normal name. I don't care that my mom got chicken, which OMG she doesn't like. She should have said something.

Dunkin Donuts

So, there is this Dunkin Donuts close to a high way ramp near my house that I go all the time. Today was the third time they messed up my order. I usually get my Ice Caramel Lattes right? But they keep forgetting my caramel, and give me regular iced coffee but charging me the latte price which is a little more that an iced coffee. It sucks because you sometimes don't know until you get home. Anyway, Today was the third time they messed up in a little over a month. I went through the drive thru and spoke into the speaker my order, and then I heard the woman repeat it back, and she got it right, but how could she forgett the caramel?? I don't get how they can get it wrong when they repeated the order right.

Unless they are either ripping us off by charging us more and pocketing [not them personally but as a company] the rest. I go there because it's the only one that has a drive thru and I'm usually tired enough after work to not want to walk in the store xP. But my point is, three times in the last month or so? 

Also the lady who handed me a drink gave me a 'tude because I asked for a receipt?! I'm on a budget, so I like to keep track of my purchases, thanks, is that too much to ask?

perfunctorybeat

Do you know what "advising" means?

Not sure whether to classify this as a WTF or bad_service... maybe a little of both? Technically, I know we don't pay school advisors straight out of our own wallets, but they're part of all those school fees and tuition bills, aren't they?

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tldr; uni advisor basically tells me to gtfo her office, humans are not necessary for me to interact with concerning my class schedule :P