June 4th, 2009

Movie Theater Terribleness

I went to see Night at the Museum: Battle of the Smithsonian at a 9:15 showing tonight. Decent movie, up to a point.

Approximately a half an hour until the end of the movie - you know, right where all the climactic stuff starts happening, there was this really loud beeping in the theater. It almost sounded like a truck backing up right there in the room. But since it was the climactic point of the movie, no one in the theater wanted to go tell anyone that worked there, lest we miss anything.

So the movie ends, all the while this loud beeping interfering with our enjoyments. Everyone in our party was pretty significantly annoyed with this, so we decided to go to the ticket counter and complain to management.

But since we'd gone to such a late show, the ticket counter and concession stands were completely dark. No workers in sight. We did see some guy sitting on a bench dicking around with his phone, so I walked up and asked if he worked there. This is where the bad service starts. Commence script format.

Me: Do you work here?
Guy: Yeah.
Me: Uh, well we were just in Night at the Museum and towards the end, there was this loud beeping. It was pretty annoying and . . . well, we were wondering if you could do anything about it.
Guy: Um, no, I can't do anything about it.
Me: You can't?
Guy: No. If you came back like next week, that movie would be gone. That reel is really old and it beeps when it's having trouble.
Me: Okay . . .
Guy: I ran up and fixed it.
Me: But that doesn't change the fact that there was this beeping for at least a good twenty minutes. And it was really loud and annoying. Are you sure you can't do anything? Reimbursement? Vouchers? Anything?
Guy: No. I can't do anything.
Me: I see.
Guy: Yeah, I can't do anything. The movie is old.
Me: So you can't do anything. Okay.

Then we left, of course.

I guess I'm just appalled that he was so rude. Okay, we didn't get vouchers or anything, but if he'd at least been a little more professional and polite, and maybe offered us at the very least an apology for the situation, I think I'd have been mollified. But his overall attitude was pretty terrible.
david tennant, 10

Wachovia

Here's a fun one for you:

Someone stole my account information. My account was compromised, money was taken out. Wachovia is saying it's from someone I took a payday loan out with and they can't reverse the charges. The payday place is saying "we didn't take it" blah blah. The place that TOOK the money won't reverse it until I call the police (?!?!). Fine. It was only $20. Just close my account and we'll get a new one, I learned my lesson, that's that.

Nope, we can't do that. Why not? Because your account is overdrawn by $10. Ummm... For what? Oh because you called us four times yesterday, we charged you for each call.

REALLY WACHOVIA? Someone STOLE MY ACCOUNT INFORMATION AND WAS USING MY MONEY, I let it go that it was a $20 loss, whatever, but YOU'RE CHARGING ME TO FIGURE OUT WHERE IT WENT?

Needless to say I am EXTREMELY ANGRY (sorry for the caps attack, but I'm super stressed) and I will be going to Wachovia in about an hour to tell them where to shove it and close the account.

Do not bank with them!

ETA: I went over to the bank, calmly told the manager what had happened and she said she'd check it out. She reads all the notes and says, "Well if you were calling for a fraud issue, you wouldn't have been charged. All the notes in here are 'general inquiry' only." And I asked what that meant, and she said, "When you call to ask about your balance, etc. The fraud dept has an entirely different 800 number." So, needless to say, I was even more angry and told her that was crap pretty much. Why wouldn't they just give me that number? Why keep telling me "oh just call back" or "call back and ask for Erica" instead of giving me a direct #? She apologized, said it wasn't a problem to reverse them and closed my account. Peace out, Wachovia!

ETA2: My husband and I are now the proud owners of an account at our local credit union. I explained why we were leaving Wachovia and the woman seemed horrified lol.

food madness and STUPID waitresses.

My daughter and I went to a local mexican place today for lunch. We go there often and generally have no problem


Today though....weird wtf nonsense!

We ordered a combo fajitas plate..chicken and steak....and then waited. About 20 minutes passed and we saw what we thought was our order come up. It certainly did look like a chicken and steak fajita combo.....the cook called out "table 13!" which was us, and we watched with some confusion as a waitress, not ours, picked up our order and brought it to another table, a couple who had only just come in and ordered.

Hmmmm. Thinking maybe we were wrong and we weren't table 13, we waited some more. Maybe ten minutes went by and orders came up and went out and we got...nothing. Finally the cook called out another table number, looked at us, looked at our waitress, called her over and began pointing and gesturing to us, the other table that got a combo plate, the other waitress....

He had the other waitress come over, said something to her, and she audibly said "OH MY GOD REALLY!?!" and then went over to the table she had served, took the half eaten food away from them, and started to bring it to our table!

WTF??????????

Our waitress stopped her, made her bring the people back their food, and then brought us the order that had just come up...chicken fajitas with no steak, and explained that the other waitress had given our order to the wrong table, and that they were making us some steak to go with the chicken and it would be right out.

Riiiiiiiight.

Now I understand that mistakes happen. But it's less a mistake and more raging unbelievably painful STUPIDITY for a waitress who does not have table thirteen to go get the order for the table she does not have, give it to a DIFFERENT table, and then, when told she gave the wrong food to the wrong people, think she's going to take that half eaten food  away from the people who are eating it, and GIVE IT TO THE PEOPLE WHO ORDERED IT!

I mean.....really?
What would she have said? "Hi, I accidentally gave  your food to them, but they only ate half of it so here's what's left..." ???? And what did she say to the people who were eating it? "Oh sorry, you can't have any more of that, it's not yours." ?????


So...she took the food for a table number that wasnt hers, gave it to a completely different table,  then when they'd eaten half of it she yoinked it away from them and tried to give it to someone else.


Stupid much? I mean is there any  reasonable defense for any of that?

Our poor waitress was utterly mortified. We assured her we knew it wasnt' her fault, but she was still understandably upset that it happened.