May 27th, 2009

larten crepsley is here to offer you som

Minor Hotel Annoyances

So my friends and I went to an anime con this previous weekend, and stayed at the official hotel. There were 10 of us, so we reserved two hotel rooms, both guaranteed two beds. This way pretty much everyone got to sleep in a bed. When we got there, the line to check in was, of course, very long. Some rooms were available early, some were not. That's fine. It was around nine AM and check in time was 3 PM. We understood we might have to wait until 3, but our group leader just wanted to make sure. She gets to the front, and they tell her she'll be able to check in at 3, but she is a very determined girl and goes back every hour to check and see if we can get in yet.

Finally, at around noon, she is told we can get into one room, and she temporarily has us all put our stuff there. A couple of hours later, we find out the room was double-booked, when an indignant mother of pre-teens comes in, expecting that it's her hotel room. Both she and my group leader (whose credit card paid for the rooms) are upset. When she goes to the front desk to complain, she discovers that the hotel has given both our group and the other lady's group new rooms. I don't know why they felt the need to do this, but there were guesses that the hotel didn't want to seem like they were playing "favorites." Whatever.

However, at this time, she is also told that our room will not be ready until 4. And while this is not a huge deal, it was a very large inconvenience to be told that because the hotel made an error, we would have to move all of our things, and our second room, which we had already paid for, would not be ready on time.

Edit: Right, okay, we messed up. I do honestly get that now, thank you, though I still don't believe it's beyond my ability to be annoyed at the hotel. You can continue to tell me, but I don't really think I'm going to read every single comment (since the general gist is: don't do that). In the future, we'll be more aware of these issues.

Bullshit at Lowe's

My wife just called me and told me that someone at Lowe's charged her $35 after talking to her about building a deck.

She didn't take anything home. She didn't purchase anything. She certainly didn't know ahead of time that they were going to charge her for TALKING about building a deck. And she was ganged up on by store staff to the point where she knew she wasn't getting out of there without paying for whatever the hell she allegedly bought.

Does anyone work at Lowe's and know what I'm talking about here? Is there some kind of consulting fee in place? I'm about 15 seconds away from driving over there and fucking someone up.

The Latest: Called Lowe's corporate customer service and relayed the incident (without swearing once! I'm proud of myself!), and someone is supposed to call me back within 24 hours to get this resolved.

Conclusion: Store GM called me just now, apologized profusely, and told me what the $35 was about - it was the charge for having someone come out and measure the space for our deck WHICH MY WIFE DID NOT WANT. Promptly canceled that whole situation, got our $35 back, and everything is fine now.

We're going to Home Depot later.