May 23rd, 2009

zuko - RAR!

Business hours are when you're ACTUALLY open, not just when you WISH you were open.

There's a specialty paper store whose paper I've been lusting after for the last few months. Finally I have enough money to do some just-for-fun shopping, so I decide to buy some.

I walk past the store several times over the past few weeks, hoping to catch them while they're open. They seem to be "on a break" a lot, according to the little sign on their door every time I pass by.

Finally I decide to call them this morning around noontime and ask if they'll be open today. "Yes, 10am to 7pm," the lady answers. I comment that they seem to close a lot in the middle of the day, and she says that they're understaffed and have to leave the store sometimes. "I understand; thank you," I answer.

I go to the store today at 6pm - kind of late, yes, but still within the business hours I was told that noontime. Nobody there, sign says "on a break" as usual. I wander off and check back at about 6:10, still no one. I go away and buy take-out and come back at 6:30, still no one. I try calling the store's number and I can hear the phone ringing inside the empty store. I eat my take-out while lying in wait outside the door of the store. Another person comes by, looks at the closed store in dismay, and asks me whether they're closed for the night or whether the person "on a break" is coming back. I tell them I don't know. The two of us wait there for a few more minutes, then leave at 6:45.

Dear Specialty Paper Store: Business hours are when you're ACTUALLY open, not just when you WISH you were open. If you don't have enough staff to be open from 10am-7pm, why don't you cut down your business hours and then make sure you're actually in the damn store during those hours. Good job losing two people who desperately want to become customers but can't because you're not there.
puppy, baby, Dana

Dear Microsoft

I think this classifies enough as bad service for me.

Last year I purchased an xBox 360, Halo Edition. The ones that were promised to us not to get the dreaded Red Ring of Death. The warranty expired a month later which I never bothered to find that big of a problem. Come late November it happens once, I shrug it off, just a power error since we accidentally unplugged everything on that side of my room. By mid to late December it happened again and just got progressively worse until in April I could no longer play a game for more than 5 to 10 minutes without it happening.

So I gave up, got online and put in a repair request. Was told to ship my console, everything would be good again in 2-3 weeks. That's fine because I had my brother's xBox 360. So I shipped it off when the box arrived and watched the repair status online.

Barely a week later, it arrives, is scanned in, repaired and shipped out all in one day. Honestly I should have been way more suspicious than I was, but I figured since so many consoles had this problem they knew what they were doing.

Boy was I wrong. I got back home tonight to continue playing, only to turn the system on and have it red ring immediately.

Microsoft is getting a call from me Monday, I am not happy and CANNOT afford a new system.