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May 7th, 2009

Broken Camera Woes

I don't have any experience writing complaint letters, so I was hoping maybe you can help me by critiquing this letter I wrote to Fujifilm U.S.A., and I was also hoping that someone can help me find an address to send this to? I'm having a heck-of-a-time finding a corporate address.

letter under the cutCollapse )

ETA: Further down in the comments, I copy and pasted my reworded letter.

A Target Update

I wanted to throw in a quick update to this post
http://community.livejournal.com/bad_service/2153452.html

I did call my lawyer, and he spoke to the district manager of Target in our region last week. In his humble lawyer opinion this is something that was so random and the employee was acting against Target code of conduct and policies and has been terminated. He says suing would be a waste of my time. I agree with him.

But surprisingly, I got a $100 gift card in the mail today from Target with a VERY nice apology letter from the regional manager. I thought I'd copy it for ya'll since it's nice to get a great resolution to horrible service.

Dear Mrs. Allywonderland,
I would like to apologize for the incident that occurred on April 29, 2009 at the ***** location. I was grateful for Mr. Mylawyer's contact with me regarding this incident as it allowed me the opportunity to inquire as to your address.
The actions of Mr. ******* were inexcusable and flew in the face of Target's corporate policies. Target strives to provide the best possible service in all circumstances; sadly, you did not receive the benefit of the training we provide to all employees.
Thank you for informing us about this incident so that we can provide further education to other employees regarding customers with disabilities and medical devices. Please let any staff member know if you encounter further difficulties while patronizing our stores.

Sincere apologies,

Mr. Manager

I am so upset...

Yesterday I went to Clinique to buy face-primer, just primer... and the woman there somehow convinced me to get a full makeover (we ended up not even using primer) and we used a variety of skin products (a cleanser, something that removes oil, a moisturizer, ect.) During this time we lightly brushed over the topic of allergies and I mentioned how terribly allergic I am to benzoyl peroxide.. and she quickly checked the bottles and said "Oh, if there's any of it if here it must be a very small amount because it's not even *listed*" eventually she even convinced me to buy all of it (it looked nice, I swear).
Cut for massive fail...Collapse )

Car dealership woes....

So I guess this is why you never buy a used car from a family member...Collapse )

tl;dr - My uncle is a douche bag. He sold us a car and told us we had "really awesome warranty" that covers everything when in all reality we have "really shitty warranty" that covers squat and I've got some minor repairs I need done on my car. :(

Insurance suck....so pissed...

I have two jobs right now - I am an academic adviser for a private university, and I also waitress very part time. I have been waitressing for 3 years now, but just signed up for health care through the company in December since I got kicked off my parents' health care insurance when I turned 23. I was paying $75 every 2 weeks (straight out of my checks) for medical and dental from United Health Care. Then, I got a job at the university, which has amazing benefits - also through United Health Care, but the benefits are better and I only pay about $40 a month. I called UHC on February 9th to cancel my benefits, the day I was hired at my new job. I asked if I would get any kind of confirmation number, and the girl I spoke with said there wasn't one, my benefits would just end on February 28th. Perfect! Benefits for my new job would kick in the next day, March 1st. I have only been waitressing about twice a month for spare cash. I haven't been getting any direct deposit into my bank account from my restaurant job, and when I asked my managers why, they said it is because I am taxed high because I make enough in tips. I worked 5 times in the last month, and still didn't get direct deposit - I thought something might me up. The last few times I had worked the new manager didn't know where the pay stubs were, so I couldn't even see what was being taken out. I went in last night to get my pay stubs, only to find out that they have been charging me for health care still! I called this morning, and the girl I spoke with said there was no record of my cancellation. No notes in the system, nothing. WHAT THE FUCK? She said if I could find the exact time and date I called, she could have the supervisor pull the phone conversation, since they log everything.I am currently looking at a phone record on 4/9 of a conversation to their direct number on AT&T's site that lasted 5 minutes.

Also, I was in a very bad accident and totaled my car on March 3rd- and when the hospital looked up my SS#, the only health insurance that came up was for my new job. This gave me reassurance that I was, in fact, off the old plan. The lady I spoke with today said a supervisor would call me within 48 hours. I am fucking livid..they owe me that $300 I paid. The lady also said that they legally must record every phone conversation. I am so worried they are going to pull some bullshit and say it doesn't exist. ...ugh sdjsjffjs and advice? Should I just wait for their call?
This is more of a wtf_service post, and some bad_food thrown in for good measure.

Okay, so my mother and I LOVE Mexican food, as I'm sure many do, because it's simply delicious. Well, today, we were at our local mall and decided that we would stop in the new Mexican restaurant, Salsa's Mexican Grill, for a bite to eat. We come in, and the place is empty, so we are seated very quickly (Perhaps we should have taken that as a sign to leave...), and given chips and salsa. Normal, right? I munched on a few chips and salsa and immediately found the salsa to be less-than-satisfactory, not to mention super watery. This should have been another red flag, but my mother seemed fairly content so I went along with it.

Our waitor came shortly, and after sampling the salsa I'd decided it would be in my best interest to go straight for the dessert: fried ice cream. Mmmm. Which, I have to say, was pretty delicious. And big, too. My mother ordered her favorites: vegetarian nachos and a vegetarian enchilada.
When my mother's nachos came, I was shocked. These "vegetarian nachos" were but a small pile of limp chips with a few lumps of refried beans, smothered in American cheese. Yes. American cheese. Mother and I were puzzled by this; we were under the impression that this was a Mexican restaurant.
Once my poor mother had finished her nachos (yes, she was desperate and hungry) our lovely waitor came back to greet us with a "So like, you guys done now?" My mom gave him a look like "wtf dude", and then said "Er, no, I ordered an entree..."
Homeboy then remembered and disappeared into the kitchen to get her entree.

My mom's entree came out, and it was like, a huuuuge pile of lettuce and a slice of tomato (?) towering over a dinky enchilada. The waitor dude came back to check on us like five times while my mother was finishing off her meal, and I was beginning to get the feeling he wanted us out of there (I don't really know why, they weren't busy, we're paying customers, and the mall doesn't close until 9 pm...). Finally, once my mother had -actually- finished her meal, our server was nowhere to be found. Ten minutes pass. Fifteen. Finally, he shows up, says "NOW you're done", and hands us our bill, then disappears again. My mom gets fed up so she simply takes the bill up to the front desk, where it gets taken care of in no time at all.

We left him three dollars, which, personally, I think is a bit generous for how we were treated.

My mother still feels sick from her meal. She told me afterwards that going there was the single worst idea she's ever had.

Pretty sure neither of us would ever go back even if we were paid to.

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