April 19th, 2009

Verizon cheats people

So my mother had Verizon as her landline phone service. Im 25, and I know she's had them since I was walking around in diapers. She's had some issues here and there but they always worked out. As of late, her bill has roughly been $25/month. She doesn't have long distance, caller ID, or anything like that, but she does get an elderly discount.

This months bill came... it is $152. She called to straighten it out, and apparently got her bill mixed with someone else's because she just moved. At first she was relieved because she can't pay that, she's on disability and manages every penny. Then they told her that she HAS to pay the $152, and then they will credit her the $127 to her account... which means her bill would be paid for about 5 months. She only wants to pay what she owes because that's what she can afford...

My mom told them that she will send them what she actually owes and nothing more. They told her that if she sent only what she "owes" and not pay for THEIR MISTAKE... they will shut off her phone. She told them to go ahead and shut it off and send her a corrected bill. They told her that if she wants to disconnect service, she has to pay the $152, then she'll get a check mailed back to her within 8-10 weeks for the remaining $127.

She decided to have it shut it off anyway, and told them she's going to send them what she owes and "what are you going to do, send me into collections for money I don't owe?"

Within 10 minutes... her phone was shut off. And her $25 monthly bill.. she still has 2 weeks on it.. so now she really only owes about $12-13 for them cutting it off early.

AAA bad service

I've been a member for a considerable time. They've bailed me out of a few bad situations and until last night, they were cool. Now... not so much.

(x-posted/modified from my journal)

I decided to go to Outback to get my favorite Drover's Platter (Ribs, chicken... yummy!)

So, I'm on my way, it's about half an hour drive from home now. Got about 20 minutes from home and got a flat tire. I called AAA, they came to put on the spare (turns out I wouldn't have been able to change it, the lugnuts were way too tight thanks to having been put on by a heavy air wrench). Done. AAA said it would be 90 minutes, the driver got there in 30. I get five miles down the road and the spare shreds.

I halfway expected the spare to go bad. The car is a 1998 with 60,000 miles and probably had the original tires on it. The spare was full of air, I checked it and the tow truck guy was okay with it as well.

Now, onto the horrible part. I called AAA immediately after getting off the road the second time, in hopes they could call the driver and turn him around (I didn't have the driver's number, and in most cases, they can't do anything without AAA dispatching them). I spent the next four hours calling AAA and waiting for the tow truck to come back. AAA's computer system died and the truck driver (same one who changed it the first time) never got the call from them. He was called by the third Ohio State Patrol officer who came by to check on me.

A local officer had called a truck to come and get me, and I was going to go ahead and pay for it when the AAA driver showed up. The driver, as I said above, claims he never got the call.

Sometimes, I get a survey follow-up in snail mail from them. If I don't see one in a week, I will be visiting the local office and making my feelings known. And I'll be looking into other road services.

The worst part: I never got dinner. But I did call them and tell them I couldn't get there.