March 30th, 2009

woop-woop

Nelnet Student Loan company

So, I have several student loans through Nelnet.  Recently, they have come due at the worst possible time.  I had my hours cut at work and my husband's hours have been cut as well.  This leaves us juggling bills and I called Nelnet for a deferment.

The gentleman I talked to on Tuesday was wonderful.  He told me exactly what I needed and that it would be processed in about 3 business days.

I needed:
My last month's pay stubs (which do not reflect my hour reduction).
A letter stating that I was requesting a hardship deferment.
A letter from my supervisor that stated my hours had been reduced.

I thought all was fine...until I got this email...
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  • Current Mood
    annoyed annoyed
Not giving a shit (DLM)

Argh credits . . . Snapfish, and Dell

So, over the holiday season, I went a bit nutty and did a bunch of photo gifts for people in my family.

As a result of spending several hundred dollars with them, Snapfish apparently decided to give me a $10 credit on my account, with an expiration date of 3/31/2009. I have the e-mail which lists the expiration date. I also checked the my account page recently and noted the expiration on the credit.

Today, 3/30/2009, I go to order a collage print and some photos from the last few months, using that credit. Except that the credit is now listed as expired and thus cannot be used.

I wrote them, and maybe it'll turn into good service and they'll return the credit to me. But as my husband reminded me, Dell did the same thing to us recently with a $50 credit and responded with a polite "tough shit" to the complaint.

Edited: A snapfish employee wrote me back and told me to place an order and provide her with the order number to manually apply the credit. But that proved not even to be necessary, because my not-supposed-to-be-expired credit was automatically applied at checkout. So, I am happy with Snapfish again.

Dell still sucks :D