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February 21st, 2009

Small, but irritating

Brief backstory – small village, mutually accepted politeness generally expected from counter staff, kids, grumpy old ladies, etc. My 14yo daughter goes in to the newsagents / corner shop, which is under new management, to pay her grandma’s newspaper bill. Waits in the queue while the checkout person deals with a till problem with the previous customer. No problem, daughter is in no hurry. Checkout person looks *over daughter’s head*, as the till problem is being sorted, and apologises for the delay to everyone else. Daughter is, obviously, invisible. Ohhhkaaaay. Daughter gets to front of queue, does transaction, is polite and so on. As she turns to go, checkout person apologises again, to everyone else.
Daughter is now wondering whether it’s even worth battling against the teen stereotype, and whether she has to change sex / wear a hoodie / haul around a Yorkie on a steel-studded collar / to convey the message that Yes, I am Here, and I’d Like to be Noticed.

Seriously, if managers want polite, considerate teens in their shops – how about treating them with the politeness *they* accord to your staff? And if you’ve taken over a shop in a place where mutual politeness is normal, how about *not* messing with a system that works?

Oh, Hollywood Video....

We are not movie renting people. NetFlix would be a net-loss to us because we would never spend that much in any month on video rental, much less every month. However, it is sometimes handy to be able to check something out on occasion. Such was the case in December. We had watched excerpts of a movie in a class I was in and there was a heavily-weighted question on the final about it. In order to get an outstanding grade (and I did, btw), I wanted to watch the whole movie. So we went to Hollywood.

They had it. We rented it. It was so badly damaged (as in heat damaged, we're not talking scratches that could be buffed out), that our player couldn't read it. It was immediately returned and the card we paid with was credited.

Today we get a final notice that the movie was never returned and we owe something like $53. Pay now or get turned over to collections. The store is called and the matter is straightened out when they find the movie on the shelf.

So not only did they screw up the return of the movie, our one and only notice about the situation was "final" and two months later, AND the so-badly-damaged-it-can't-be-played-DVD is on the shelf for some other unknowing sap to go through the whole process again.

We're also not convinced that the matter actually has been taken care of. I'm certain a few more calls to various places will be required before this is over. Won't know for sure until next week because the final notice had a number that only is staffed Monday-Friday.

I just want my freaking address changed!

TCF Bank suck...

When we got married, my husband and I opened a TCF bank account.  It was convenient for us because they are very common around here, and are open on Saturdays.  We opened it under our address, in town "A".  That was 3 years ago. 

Last July, we moved to town "J".  When we moved, my husband went to our online banking and changed our address.  According to everything we read, this was all we needed to do.  Our statements began coming to our new house, and we thought everything was good. 

In December, we realized we were low on checks.  When we went online to order new checks, the TCF website would put our old address on the checks, and wouldn't let us change it.  Frustrated, I stopped by the local branch.  When I explained the problem, the teller informed me that our address hadn't been changed at all.  I asked how we had been getting our statements.  She didn't know.  She assured me that she had now changed our address, and I went on my slightly disgruntled way. 

Last night, I was apparently pick pocketed at the grocery store.  Taken were my drivers license and my TCF check card.  Today I took my passport and other info into TCF to cancel my old card and order a new one, and to check and see if the card had been used, and put stops on any payments.  The first question out of the guy's mouth?  "You still live on Oldstreet in town "A"?" with a suspicious look because this bank is a hour from town "A" and I mentioned that I came from accross the street. 

I tried my best to contain myself (I was already upset about my ID and card being gone!).  Apparently, even though we're recieving statements and checks at our new address, with the new address printed on them, our address still shows up in their system as the old address. 

So amongst the paperwork involved in cancelling a card and getting a new one, and investigating fraud, I also have to change my mailing address and fill out that paperwork AGAIN.  He assured me it would be changed this time. 

So I called their hotline again this afternoon, because apparently the branches can't mark a card as stolen (!?), and the man asked me for my address.  When I gave it, he said it wasn't right.  I gave him the old one, which he said was right.  I explained the problem.  He assured me he would change it.  We'll see.   Oh, and it turned out that while I was at the branch, the teller ordered me a new card, but had not cancelled the card that was stolen. 

You stay classy, TCF. 

Who wants to put odds on whether the DMV is more or less helpful on Tuesday?

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