February 15th, 2009

body_bag@gj

This really pissed me off

So at work today four of my coworkers and I decided it would be a good idea to order a pizza from our local pizza place. And we didn't even need to get it delivered, because my coworker/best friend/exboyfriend was willing to go pick it up in lieu of his 30 minute lunch. So we have this coupon that says "BUY ONE LARGE OR EXTRA LARGE PIZZA AND GET ONE FREE CHEESE PIZZA". Everyone has cash but me, so I decide I'll put it on my card and everyone can give me the cash. So I call the place to make the order.

The pizza place answers the phone and I tell them what we want, along with the fact that we have the coupon. The guy on taking the order is having some difficult time entering this information into the computer, because he can't find the coupon button. That's fine, I work retail, I know it's hard to always know how to do everything, so I'm patient.

OK, he finds it. I ask him if it's possible if I pay with my credit card over the phone, because I know you're able to do that for deliveries. He said that he couldn't do that, I would need to pay when we picked it up. Fine. I tell him Alex (coworker, et al) will be picking up the order, but I was wondering if I would be able to allow him to use my credit card (since you know, some places don't ID. And don't get me wrong, I'm not wanking about that, I check IDs with all credit cards as per company policy, which is why I asking what their policy was). The guy on the phone says that'd be fine, they don't ID with credit cards anyway. So cool. The guy hangs up before he can tell me how long it's gonna be til we need to pick up the pizza.

Twenty minutes later Alex takes my card and goes to pick up the pizza. But wait! They lost our order and so he had to reorder and whatnot So his lunch break is spent sitting there waiting for them to make our order that should have been done. So as Alex is paying they won't process the card because his ID doesn't match my credit card (obviously). So he calls me up and with me on one line and him communicating what the pizza girl is saying, they would NEVER tell someone they could use someone else's card and which of their employees was I talking to? Well shit, I don't remember. It was a guy, that's it. I don't remember the name of everyone working in a restaurant or a store I talk to over the phone!

So he had to go to the ATM across the street, use my pin, get the money and pay.

Now, don't get me wrong. I do understand the value of security and credit cards. But I made sure to ask about their policy prior to all of this happening. And had I known it would have been an issue I would have went and gotten the pizza on my own, but having one employee tell me one policy and another employee enacting a different one, I don't care which policy is right, you're still not giving me the right message.

So nearly an hour later we finally get our pizza.
I don't think I'll be going to that pizza place for a long time.

A little bit of bad service...

I used to work at a store across from a Verizon kiosk and witnessed all the time. And now I'm a Verizon customer and went there to show them a paystub to get a discount and change my plan and it happened to me.

I know Verizons thing is cell phones. But is it completely appropriate for the employees there to constantly be on their personal cell phones? I had one guy helping me and in the middle of doing stuff on his computer for me, he answers his cell phone, says a few things and then tells the person to hold. He finishes the first thing I need done, and then calls the other employee over to do the 2nd thing because he has to take this call. So he steps outside of the kiosk and is a few feet behind me and from what I hear, its just your average personal call..."whats up, are you coming tonight, blah blah blah". Then, the 2nd guy in the middle of helping me whips out his phone and starts texting. WTF.


And some silly bad service at FYE. I handed the employee my debit card, to be used as credit to pay for my things and he IDs me. No problem. I whip out my ID and hand it to him. The picture is about 5 years old, I used to wear my hair curly and wore dorky glasses. Now I wear contacts and straighten my hair. And the kid says "You look so much better with glasses". Thanks. Thanks for hinting to me I'm so hideous now :P