January 17th, 2009

Updated to homeowners' insurance...

Update to this post: http://community.livejournal.com/bad_service/2030362.html#cutid1

So yeah...turns out when the insurance agent was uploading our info to Pekin...Pekin went ahead and took our premium out of the insurance agent's account. Pekin then supplied the bank with something saying that the insurance had been paid.

So..since Pekin said it had been paid, and insurance guy didn't bother to tell us this, the bank didn't give us the money to cover it in our closing costs.

If the insurance agent would have let us know this before we closed, we could have made sure that everything was worked out. But he didn't. He assumed that we were just going to handle it after the fact...

So now we have to fork over $1,000 that we weren't planning on..

There goes my new computer. :(

UPS Delivery Driver...

I am disabled (right leg amputee with severe circulation and nerve problems in the other leg), and am usually in a wheelchair. My ramp is at my back door, and mail and packages are delivered to my front door. Because I order online often (it is easier than trying to get out and about and carry things in my wheelchair), I frequently depend on UPS, FedEx and the USPS to deliver my packages. When UPS delivers, they invariably chuck the package directly in front of the screen door, so that I can barely push the door open to get to the package. When I do push the door open, the package is shoved across the porch, and usually ends up falling down off the front steps, which means I either have to ask one of the neighbors if they will lift it back up to the porch for me, or I have to put on my artificial leg and try to climb down the steps to get the package. Since my balance is terrible and my legs don't work so well, this is a risky little proposition for me. The delivery driver always knocks on the door as he chucks down the package, but does not actually wait the ten seconds it would take me to answer the door, even while I am yelling "I'm on my way! I'm in a wheelchair!" Last time, I left a note on the door explaining that I am in a wheelchair and to please allow me to open the door to get the package, and even left the front door open so he could see through the screen door and see that I was in a wheelchair, and as I said, "I'm on my way! I'm in a wheelchair!" He yelled "UPS! Have a nice day!" as he trotted away. Now, I understand that UPS drivers are busy and have a tight schedule, but are they really that rushed that they would ignore a large note, an open door, and the crippled lady in the wheelchair asking them to let her get the door as she is rolling across the room to get the door? Or am I being unreasonable in expecting them to wait the odd seven to ten seconds so that I can get to the door to get my package from them? And, no, I don't think of myself as a "special snowflake" that is demanding preferential treatment. I think of myself as a disabled person that is just asking for a little consideration in regard to being able to get my package without having to risk my safety.

Incompetence as an art form

I have a prescription that is a controlled substance. I generally have my roomate drop it off, as she's the one with the car.

A week before new years: My roomate attempts to drop off my script and is told it cannot be dropped off without a photo ID. They keep it and tell her they can't fill it until I come in personally.

A few days later: I go in and present them with my ID, and they tell me they can have my prescription ready in ten minutes. I'm on my way somewhere, so I tell them to take their time, I'm going to pick it up the next day.

The next day: It's not ready and I'm on my way to work and cant wait, so I say it's fine, I'll pick it up the next day.

The next day is New Years and the pharmacy is closed. It has now been a week since I originally attempted to fill my prescription.

The following day: I'm told by the pharmacist that they're out of that particular medication and that whoever told me I could have it in ten minutes THREE DAYS AGO was wrong.  They also tell me that it's illegal for them to have kept the prescription, and begin to hunt for it to give it back to me. They fail to find it and tell me "well, it's in here." They tell me that they'll be ordering that particular drug on Tuesday, and it should be in by Friday, bringing my total wait time for this to two weeks.

Friday: It is not yet ready, but they will call me when it is.

Tuesday: I get an automated call that it's ready to be picked up. I'm working an odd shift so it's Friday morning before I'm able to get to the pharmacy.

Friday, the end of week three since I've originally tried to fill this: My prescription is not ready. Because of the extended time it sat on the shelf waiting to be picked up, they returned it to the shelf. I asked them if they really thought three days was excessive. They tell me it's been ready since the previous Thursday. The fact that I called on Friday and asked if it was ready and was told no means nothing. They don't have it, it's not ready, they have to do it again. I wait.
And wait.
And wait.
Finally the pharmacist tells me that they're not going to be able to fill it, because it's a serious offense for them to have been holding that prescription for so long, and that they are going to reprint it and give it back to me.
I remind them that they called me three days ago to come get it, they'd already filled it, and that under no circumstances was I leaving without it.
A fight ensues, where  I am accused of being unreasonable.
When I finally SHOUTED at them that I'd been trying to fill this prescription for three weeks, and that the only reason they'd held it unfilled for so long was because of their own ineptitude, they filled it and gave it to me just to shut me up and get me out of the store.
They all seemed to feel very abused.

I can't even believe I had to wait three weeks to get a prescription filled and go through such nonsense.
And for the record, this was Walgreens.