January 16th, 2009

me

Sadly, I am near tears from this


For the sake of breveity and to reduce ick-factor, I'm going to put it at this:

Dear Dr.
We've been working together for years to figure out what the hell my problem is. I have done everything you've asked me. Taken every medication.  Had parts of me cut off and biopsied. While I appreciate the effort, I do not appreciate the attitude I just got from you on the phone. 

On Monday I went in (yet again) for pain and itching. You said it was X, I should take Y, and it will all get better. I believed it was X and took Y medication and just smiled when I got the brush off about the itchiness ("It will go away in a day or two!". On Wednesday I called and said no, it still really hurts and itches and I can't sleep. Give it time, you told me. It's been 5 days, and there is still pain and itching. I called up this morning to ask for something, anything, to help with the itching since I haven't slept in 5 nights. I'm not asking for crack, or pain meds, or whatever else is often abused. I want stuff for ITCHING so I can SLEEP. Oh, wait, so now, at 1pm on a Friday before a long weekend you're going to tell me "If the itching is that bad, go see a dermatologist." and hang up on me.

It's not the fact that my dr wants me to see someone else that bothers me. It's that why wasn't the dermatologist brought up on Monday when I went in? Or, for Christsake, on Wednesday when I called and the medicine obviously was not working? Or maybe return my Friday 8am phone call before 1pm so I might have a chance in hell of getting a derm appointment before the weekend? How about do anything besides leave a patient stranded?

I will be calling next week to request my records so I can see a different doctor. And I do have a derm appointment . . . but it's not until Tuesday.
King, Writers, Meyer, Rowling, Tepper

(no subject)

I just read the following on Not Always Right;

Customer: “Excuse me…where is your dog cookbook section?”

Me: “Um…dog cookbooks?”

Customer: “Yes. Where are they located?”

Me: “We don’t have a dog cookbook section in the store. I don’t think we have any dog cookbooks at all.”

Customer: *stares blankly* “You can’t be serious.”

Me: “I’m sorry, miss. I might be able to order-”

Customer: *interrupting* “YOU DON’T HAVE ANY DOG COOKBOOKS? THIS IS RIDICULOUS! WHAT AM I SUPPOSED TO GET MY DOG FOR CHRISTMAS?”

Me: “Have you considered a nice set of dog cookware?”

Customer: *storms out*

Considering that dog cookbooks do exist, would this be bad service?
 



King of hearts

Pharmacy troubles

This is my dad's story that I'm posting on his behalf, due to a lack of an LJ for him. From here on out, it's his words.

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The other day I went to [local pharmancy] to pick up my medicine refills, which I had previously called in. The girl at the counter told me they needed my insurance information, and I attempted to hand her the letter with the information on it. She again requested the info, and I held the letter up again. She gives me this blank stare and grabs it from my hand, muttering something about it taking more time as she walks off. I shopped around the store until they paged me, which took about 20 minutes. The same clerk rang up my medicine, along with a box of band-aids that I had picked out. She handed me the bag, which did not contain both of my prescriptions.

I asked her where the other one was, and she asked me if I phoned it in. I said that I had, and was left waiting another 10 minutes. She came back and told me, in a voice like she had better things to do, that my prescription had run out in December. I had noticed that in December and requested, at that time, that they fax my doctor for an update. She scoffed and checked with the pharmacy, and they stated that they had done just that then, as well as when I had phoned in for the refills I was trying to pick up today. I have had similar "crossed lines" problems with this store before, so I had them cancel my transaction. On leaving the counter I called my doctor with my cell, and they told me that they had not received any requests to update my information from [local pharmacy]. I told the pharmacist this, and they told me that I needed to talk to my doctor (noting I'd already talked to him, as I said). I called my health plan provider the next day, and it turns out the drug store had submitted a bill for the medicine that I asked them to cancel.

These people apparently think that the customer is not worth their trouble, and they cover up their obvious incompetence with lies. I was treated with snootiness and aloof rudeness the entire time, as if the issues were mine and not theirs. Since then I have opted to switch pharmacies, because this isn't the first time they've treated me like this, but it's certainly the last.