story time kiddies.
we went to fiorellos, in new orleans. i ordered a 3 piece chicken with potatoes and gravy. my friends each ordered a roast beef poboy.
ten minutes or so later the waitress comes out to say they're out of roast beef and would they like something else? they change their orders.
fully half an hour later out comes their food...but not mine. ten minutes. fifteen minutes. the waitress comes and tells me they're only just then putting my chicken in, because they thought my order had been cancelled with the roast beef poboys. huh? but they didnt cancel anything, just changed their orders. weird. but ok. ten minutes. fifteen minutes. twenty. my friends are done eating and my food hasn't yet arrived. now i no longer want it so i tell my waitress to forget it. ten minutes, fifteen....she comes back. "your chicken only has two minutes left on the timer and we're giving it to you to go and you wont be charged for it."
great but i'm ready to leave. i was ready to leave fifteen minutes ago.
and if my chicken still has two minutes on it, do they really fry their chicken for half an hour? wild.
but she wont take our check till they bring out that damned chicken i no longer want.
they bring me a box with my free three piece chicken and potatoes with gravy.
when i get home and look in the box.... it's two pieces of chicken with mac and cheese.
i give up.
i just dont even know what they could have been thinking.
top this off.....there were only two other tables seated..the rest of the place was empty. it's not even as if they were busy.
I have no insurance coverage for my medications so I have all my scrips filled on line. Mainly my seizure drugs, because $127 beats paying over $200 any day.
Well, I was just down to my last two days, and refilled my meds online on Monday. I got a FedEX tracking number for the Next Day Delivery, and went on my merry way.
I get to work to check the tracking number and FedEX tells me there is no such number. I go to my online pharmacy and try to check out what is going on. Lo and behold there is a NEW tracking number. I go back to FedEX and type in the number, and instead of the meds arriving Tuesday afternoon, they are supposed to arrive Friday afternoon. I called the online pharmacy, and couldnt get through to a human, so I used the Chat Link provided on the site. I asked what was going on, gave a break down on what I had noticed, and asked for a partial refund of the shipping fees ($33).
The gentleman on the chat told me that the pharmacy it was being filled at didnt have the full amount of one of the meds (Topamax) and had to send to another Pharmacy to get it, causing the delay. I Asked why was I not informed? I mean, these are some expensive and IMPORTANT meds. Without them I could Seize.
Me: pretty upset by this point
PM: pharmacy man
PM: well, Ma'am, we are not obligated to inform you of the status of your order by email. If you had check the order status before, you would have seen the other tracking number. It was completly out of our hands.
Me: I realize that. I am just asking a partial refund of the shipping fees, since I was told it was Next Day, PAID for next day, and I won't get it until Friday.
PM: I'm sorry Ma'am. But the policy of our Pharmacy is the day it is filled is the date used for the Next Day mail, and not the date the refill is requested. We can not refund you the shipping because it IS Next Day.
Me: So, Friday is Next Day service from Monday?
PM: no, Friday is Next Day from Wednesday, due to New Years day being a holiday.
Me: so, due to the Pharmacy's fault, I have to eat the shipping cost?
PM: If you like I can give you the link to our complaint department. But they will tell you the same thing I am.
Me: No thank you. You realize that I have only enough medication for today? That is why I requested the Next Day mail service.
PM: I am sorry about that, Ma'am, but it is not the Pharmacy's fault for your poor planning.
Me: . . . What?
PM: Is there anything else you need?
Me: no that was it.
PM: well then have a nice day and thank you for using Express Scrips.
Is this a valid Bad Service? I have never had a problem with them before, that is why it threw me for a loop.
I'm basically looking for an opinion. I live in New Orleans, and I do photography. One of the bands I regularly do shoots for work in a bar down on Bourbon st. Since we've become friends, myself and my entire family have become regulars at the bar, and its not exaggeration to say that we spend well over $100 a weekend between us. We also provide a lot of free promotion for the band and the bar.
Over New Years this normally free club instituted a cover charge....$10 at the start of the evening, then $20, and then all the way up to $40. The explanation for this was that it was because there were a lot of tourists in town who don't tip or buy at the bar, and it ensures that the bar makes its money. When we arrived we were somewhat taken aback at being told that we, who are there several nights a week either working or buying or both, and who do tip and do buy from the bar, were being told we had to pay a total of $50 to get in. The band and staff were also horrified, and literally took us in hand and pulled us past the wristband boy, telling him "they're regulars and she works here! why are you charging them?"
The following night there was still a cover, and I was there to take photos, and this time the owner said that she didnt care if i was there to work, or if i spent $600 a night in there, i still had to pay the cover.
She didn't care that i was doing photos for her marquee, or that i was providing promotion for her, or that i was working for the band. pay up or get out.
i was highly insulted. HIGHLY insulted that a cover put in place to net money from the tourists would also apply to people who work there and also spend there on a regular basis.
do they suck? or do i just have unrealistic and unfair expectations?
I work at Blockbuster. After work one night I stopped at the local grocery store to pick up something to eat. I was still in uniform because I'm way too lazy to bring a change of clothes to work when I don't plan on going anywhere important after.
The old man at the checkout decides that a good conversation starter would be: "Oh you work at Blockbuster? We got this Red Box thing. Between us and Netflix we're putting you out of business hehehehe"
So basically "lol you're gonna lose your job" WUT? He thinks good customer service is to remind me that my company is going under and that I might be out of a job soon? Well gee thanks!