December 14th, 2008

(no subject)

The post that was made about a cashier reading out calories reminds me of something that happened a long time ago to me. But it's still irritating.

I was at the mall. Now, I'm fat, but I also have polycystic ovaries which makes it difficult to lose weight. Anyway, I figured I would get something a l'il bit healthier than normal so I went to the Japanese stir fry place. Rice and shrimp isn't too bad.

The cashier was a young man reading a comic book. I ordered my food with a diet soda. Before anyone asks, he spoke perfect English. The conversation went something like this.

Man: "Do you mind if I repeat that?"

Me: *confused* "Yes...?"

Man: "Diet diet diet!" *like he was calling to the back... but he gets the drinks so why?*

Me: "..."

Man: "Did you hear that?"

Me: "...Yes." *slightly irritated tone*

*he does work for a while, then...* "Are you sure you heard that?"

Me: "Yes." *flat, pissed off tone*

I was SO pissed. There was NO reason for him to do that except to say, "DIET BITCH! DIET NOW!" And you can bet I called their corporate office to complain. I've never been back to that place, and I never will.
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Grocery Suck: Replacement Post

Ugh.  Went to make a minor edit to my last post (about medical stuff) and accidentally deleted it when my computer froze.  (Thanks for the comments from those who read it!)  As I do not feel up to re-typing that lengthy post, I give you this:

Our local supermarket is slated to close in 2010.  Lord knows why, as it is always packed.  Even at midnight.  I've always waited in a 5+ person line, no matter the time of night or day. 

A few nights ago, I had to run to the store to get champagne and ice cream.  (Someone's 304903847th midlife crisis this year.)  There are two lines open; one is 15-items-or-less, the other is a regular line.  Both have at least 12 people in line-- the lines stretch most of the way back down the isles.  Customers keep on asking for another checkout, to no avail.  I get in line for the 15-or-less line, and notice that the couple ahead of me is line-shopping--- you know, where one person stands in line, and the other person goes to get the groceries.  Whatever, it's a long line.  But by the time we get to the front, they have way more than 15 items, and the other person still isn't back.  So I politely ask the guy if I can cut in front of him, since I have two items, and his partner isn't back yet.  He snaps, "No, she'll be back any second."  

The cashier finishes ringing this guy's groceries, but his partner isn't back yet.  He asks the cashier to wait until he returns.  And all of us behind him wait.  And wait.  And wait.  The guy behind me timed it at 4 minutes.  By this point, all of us who can see what is going on are protesting loudly, and asking for management.  Of course management and the girl arrive at the same time.  I ask management what typical protocol is for situations like that, and he repiles:  "Oh, there is none.  He's not stealing, and it would look bad if we voided that big of an order."  WTF?  Why the manager wasn't jumping behind a register for a few is beyond me. 
clique

(no subject)

Being a frequent lurker and complainer at customers_suck I generally have alot of sympathy for anyone who works with customers, so I don't really experience the flip side often.

So this August I was going to a festival and my friend linked me to a really, really cute bum bag on American Apparel. It said it was in stock but it did say something about back orders piling up and there might be some issues. So I type type type order order order. I get an email saying it'll take up to 10 weeks, so I contacted one of their staff directly. What seems to be the perfect employee gets back to me, saying he'll pop into their nearest store, see if it's in stock there, and then send it first class to me. He said that if they had it in stock he could guarentee it would be with me before the festival AND I wouldn't be charged anything for the dispatch. I sent a further email saying that were it not in stock, I would like my order cancelled, as the festival was the only reason I wanted a £15 red shiny bum bag, and he responded saying that was fine. At this point I was incredibly impressed with the service.

However, no bag came before the festival. When I got home I emailed the gentleman wanting confirmation of the cancellation, no reply. I assumed the man had been to the store, no bags to be had, and the order had been cancelled (as the man said it would) I hadn't been charged anything so I go about my busy busy life. Assuming everything was okay was my first mistake.

A few weeks ago, my bag arrives in the post! I immediately sent it back with a letter explaining the situation and they refunded me the bag, but not the postage! In the end, I spent about £5 in p&p for a bag I didn't want anymore that arrived several months after I ordered it. I wouldn't mind but I specifically requested the order be cancelled, mentioned it several times over the few emails I exchanged with their employee, and they said it would be fine! I mean in my opinion, it was there mistake, I still have the emails which are proof that the man said the order would be cancelled, and imho they should really have cut their losses and refunded me the p&p, and had some serious words with the guy supposed to cancel my order. Am I right?

Now a store is opening in my city and there not a chance in hell I'm shopping there.