Ugh. This isn't the worst service ever, but I'm severely annoyed.
I went to the doctor. I told him I've been wayyy tired for a long time; he suggests bloodwork. He asks if I've eaten today, and I say I had two super tiny muffins at 8am, so yes, I did eat. He says that won't matter enough to count as "eating" and marks "FASTING" (as opposed to "NON FASTING") on my paperwork.
I go downstairs to the lab and the girl checking me in takes my paperwork, then asks, "Have you eaten anything today?" I said, "I had two tiny muffins, but I don't know if that counts..." Then she looks up at me gives me a bitchy face and in the most sarcastic tone EVER says, "Yeah, that's called FOOD. So yeah... it 'counts.'"
God damn, bitch. I was two seconds away from saying something to her, but there were tons of elderly people in there and I didn't want to startle them.
I'm currently employed at a company that I've posted about here a couple of times. Also to co_workers_suck, where I've mentioned I'm looking for another one. For various reasons, but not the least of which is that the company deserves to be featured here, probably on a daily basis.
So story of the first is kind of like someone posting to customers_suck, only to be featured in c_suck_snark, and called out on the bad service. So there's this customer Grace* who works for Sandy Fields* and buys some of the same stuff from us all the time. Around the office, she's known as 'the biggest b*tch to walk the planet'. My coworkers have instilled in me this image of this monster with sharp teeth who will tear you to shreds.
So I got the chance to call this woman up today (she hadn't mentioned shipping charges in her purchase order so we had to make sure she agreed to those charges as well). I call her up and she's super nice about it, totally understanding "oh my bad, sorry" was kind of her attitude. Not sarcastic or anything. So I asked the financial lady why everyone thinks she's so horrible.
"Because she called us up one day and demanded we redo the invoice for her order!!" "Why did she want it redone" "Because it didn't match what she thought she was going to pay" "How much more was it?" "YOU DON'T UNDERSTAND! THIS WOMAN COUNTS HER PENNIES AND GETS SO MAD IF YOU'RE JUST OFF BY LIKE A LITTLE BIT" "....Sally*, how much did we over charge her?" "Only like a hundred dollars! Can you believe that?" "....and you're mad because she was mad. Right. Whatever. So was she rude about it?" "No...she just didn't want to pay all of it. So I redid the darn thing for her but I let her know I was not happy about it." "Our company made a mistake. It was our job to fix it." "Yeah but she didn't have to...to.." "She was nice about it, and didn't want to pay more than we told her she had to. And you were extremely rude to her."
Apparently Sally* has been so nasty to this woman ever since. Sally* let's Grace* know when she's being annoying by asking anything. I'm surprised Grace* still tolerates her.
tl;dr: our company overcharged a customer way back when, customer nicely asked for a change, our company now hates her apparently.
Story of the second is also a bosses_suck rant. Our boss likes to keep things on his desk to remind him to do them, but is so messy everything gets lost amongst everything else. So he finds it months later and runs around going "WHO'S BEEN WORKING ON THIS? WHY ISN'T THIS DONE?" And thus we have to rush to fill the order. Case in point: 15,000 pieces of special tubing that will be used for surgical equipment at a medical facility. Customer ordered back in October and was quoted a delivery date of 3 weeks later. It takes us about 1 1/2 weeks to cut the tubing, but about 1 week to get the tubing in. So Boss let this sit on his desk all through October and about three days before it was DUE decided it'd be a good idea to order the tubing. It finally got here, and he decided it could sit in the warehouse for another couple weeks. And finally went into the clean room to cut it. (Unfortunately there's bad_service on the part of the supplier for sending us crinkly tubing that f*cks up our cutter and causes us delays and far too much waste). Just today (now 2 months after they placed the order) we SHIPPED the last pieces of the order. So they won't see the rest of the order until next week, more than 2 months after they placed the order.
tl;dr: Boss forgets about a big order & doesn't order supplies until last minute; misses due date by a mile.
Yesterday afternoon I went to a Herbal shop to find more kava kava (love the stuff). A little boy, say, 5 to 6, is in there with his mom, and she is the one who runs the store (I'm assuming, since she asked me if she could help me, and the boy is obviously her kid.)
I'm looking, the phone rings, and the woman/mom says to her son "I'll be right back. Remember what I told you." I think she's reminding him to behave.
I'm looking, looking, and the kid is just staring at me. Not in a creepy Children of the Corn way, just a goofy kid way, but still staring.
"What's up kiddo?" I ask.
"Mommy says I have to watch you so you don't steal."
So, which is worse? A. The woman assumes I'm going to steal or B. The woman uses her 3 ft 6 kid in a spongebob squarepants t-shirt as an anti-theft device?
EDIT: I should add that I actually thought this was funny, so I'll delete if it isn't sucky enough.
I took my daughter to get her 6 months shots today. A sign says "no more than a 15 minute wait to be called back" in the lobby, but it took 30 minutes, although I was 5 minutes early (this is not the sucky part). They have automatic doors which is nice, but the office is in a shopping plaza and people walking by makes the doors open, so the lobby is pretty cold. (we're in New York)
I kept my daughters jacket on because of this while we were in the lobby waiting. Finally her name is called and the nurse (who is usually crabby but i never take it personal or to heart until now) brings us back into the room. She turns and looks at my daughter and says to me "next time make sure she's undressed before we call you back". I give her this o.0 look and said "No, it's too cold out in the lobby and I wont have my daughter get sick". From then on she was really snooty acting to me, thankfully was all nice and bubbles with my daughter.
Im sorry.. but just because she wants to be able to weigh my daughter OMGWTFBBQBACONBITS right when we enter the room doesn't make it MY problem. (a baby has to be naked when they weigh them). Who knows how long they will take to call us back. If I did what she asked, my daughter could be in her diaper for 15+ minutes in that cold lobby and then end up with pneumonia... all because miss impatient pants is in a hurry.
So, this might not be absolutely TERRIBLE; I'm not sure because this is my first apartment, and the first time we've had to deal with maintenance, but anyways...
Last night, my roommate's toilet overflowed. So we called emergency maintenance at 6:00 pm. Apparently an overflowing toilet is not an emergency, because they asked if they could come at 8:00 this morning instead. Fine, no big deal. My roommate left for work at 9:30a.m., while I was still in bed, and texted me saying "The guy didn't come yet so if he does can you let him in?" ... okay. I left the apartment at 10:40 for work, still no maintenance person. As far as I know, they have a key, so we figured they might come while we were at work... I just got home, and there is no paperwork, and her toilet is still obviously broken...
Um... wtf? It's annoying that we called in an "emergency" and still have gotten no response.
Alright, so, due to the fact that I am rather... enthusiastic when it comes to playing around with my bf, my frames for my glasses have suffered a breakdown of the unfixable sort. Me, being the adventurous sort I am, decided that it was not a large problem, and off I went to put my prescription in my replacement frames.
And so I arrived at Perl's, money in hand, and mistakenly thinking that my adventure into the wondrous world of corrective optometry would be a short one indeed. I entered into the establishment just a tiny bit after three- still a good few hours before closing time. I walk to the front desk and tell the lady at the counter what I wanted, namely to have my current prescription placed into my replacement frames, which I had with em for easy access. This is where the bad service started, and where I shall switch to the dreaded script format:
Me: *bows* Rude Receptionist Lady: RRL
Me: Hello, there! I've broken my glasses and would like to have my current prescription placed in these frames, please. RRL: Well, I can't just read your prescription and put them in the frames. I need to have your information. (Said in a VERY condenscending tone) Me. *Blinks* Yes, I've got my information right- RRL: Write yoru name on this post-it, I'll be back later to look up your information. *Walks off in a huff* Me: *D:< WTF?* But I've my info... *gives up and writes name on post-it, and proceeds to wait.*
Time passed in a slow crawl. The whole time, I could see RRL wandering around, yakking at her co-workers and obviously ignoring the hell out of me. At one point, I heard the following:
RRL: She doesn't get that I'm not going to serve her- not with that stupid hair. RRL's Co-worker: LOLOMG I NO RITE?
At this point, it was a giant, infuriating WTF. My hair is cut very short- G.I. Jane length, you might say. I realize that most people find this odd on a girl, but to say so within earshot of me, after having ignored me for a good half an hour (it was 3.30 now), I decided that enough was enough. I quickly grabbed a manager's contact card off of the front desk, and, taking my glasses, left. Thus ended my adventure into the wonderful world of optometry.
I will be making a complaint about RRL, and I will also not be goign back there for my needs. At least Vision Express's employees are not douchebags, even if it is a little more expensive.
UPDATE: So, I called the manager, and I was assured that the woman would go through the utmost disciplinary action. Hopefully, I'll see her out on the street corner during the next snow storm.