November 29th, 2008

Fall colors

Rude bus driver

So there's a line of buses at my stop and I see mine pull up at the very end.

As I'm approaching the door, the driver slams his hand down on the horn and starts jabbing his finger in the direction of the stop. The guy looks flaming pissed.

Okay, I was standing in front of the door, it would've been just as easy to open them and tell me to wait. Being employed by metro transit, I'm assuming he's capable of human speech rather than just grunting and making hand gestures. He didn't have to HONK at me.

More importantly, I've learned the hard way that you NEVER assume the bus at the end of a long line of buses is going to wait until those in front have moved on before pulling up right to the stop.

9 times out of 10, when it comes time to move, that driver will just keep on going.
FN: Bubbles

$25 cancellation fee - update

(Original posts here and here - hopefully this will be the last update)

I received a response from customer service this morning which said exactly what I'd expected:
The amount of 245.78 USD has been credited to your credit card. Credits are usually processed within 5 business days, and will generally appear on your credit card account within 10 business days. The amount of time necessary to process your credit may vary, depending on your bank. The amount of $25 has been charged as a cancellation fee.

Yeah, I don't think so! I hope I'm not turning into a c_s, but I'm not going to accept them charging a cancellation fee I wasn't informed about.

I replied:
I just double-checked the webpage - hotel-assist.com says nothing about a $25 cancellation fee. The cancellation policy there states:
WE MUST RECEIVE CANCELLATION BY 6 PM 4 DAYS BEFORE ARRIVAL. AFTE R[sic] THAT DATE YOU WILL INCUR A FEE OF THE FULL STAY.

Since I never agreed to a $25 cancellation fee, I will expect this to be credited back to my account within 2 business days. After that I will contact my bank about this fraudulent charge.


I don't know if I went overboard calling it a 'fraudulent charge', but in my eyes that's what it is. I was never informed about that charge before it was too late, and thus I never agreed to it. Come Wednesday I'll contact my bank and see what they can do about it.

Does anybody know if there's anywhere I can share my experiences with others, so they don't get caught in the same trap?

Target Frustraion

This isn't like the worst ever. But frustrating none-the-less. I purchased a bunch of stuff during Black Friday sales yesterday, including 6 giant soft new bath towels for my folks. I paid with a check, which apparently was a cardinal sin. Later Friday night, I find nicer towels for like, $30 less, I buy those, figuring I can just return the other ones. So, today during a break at work I go in to return the ones from Target. Apparently they can only give me a gift card. Since I paid for the other towels already, Target money doesn't really help me. I understand not being able to give me cash, so I offer to have it credited to my debit card. No dice.
I realize this probably really isn't something the cashier can do anything about, so I ask to talk to a supervisor. No yelling, no cursing, just recognizing cashiers don't have override powers. The next lady I speak to, basically tells me take the gift card or come back. When do I come back? Sometime between now, and ten days from now. No idea when exactly, but somewhere around there. 6 full sized bath towels are kinda heavy to keep coming back with daily, so I ask to talk to her manager. I then get the store manager who cheerfully tells me "It's policy, no one can help you!" Thanks lady. I just wish someone had acted a little like they realized this was inconvenient and could tell me when I could do the return. Best of all? The money is already out of my checking account.
Oh Jeff - _samwise_

Good deed gone wrong

My mother and I were at the local supermarket chain buying things for dinner and getting some stock for our small family restaurant. We had on the little belt four very heavy hams and eight loaves of light bread.

The checkout lady seemed slightly stressed and apparently she had to go get something or call someone for another checkout person. Since it was before she started ringing us up, it definitely didn't have to do with us. Instead of taking care of whatever problem she was having, she decided to check us out, first. She asked us if we wanted bags for our hams, and I said no, you could just put them in the cart because I could bag them in the car. I guess she didn't hear me or decided to ignore me, because she started to bag them anyway. She then had to go over to the next counter to get more plastic bags, in order to bag the eight loaves of bread. Again, I have to stress here she looked like she was in a hurry to do something else, because she was having a hard time getting the bags opened (it was loose on the counter behind her, not hooked on the holders). By this time there were two other people standing behind us.

Since it seemed like she was in a hurry and she still had a bunch more of our things to scan, and since she had the bags loose on the counter, I said I would bag the bread myself while she scanned the rest. I work in customer service and I know how tired you can get bagging things and ringing people up all day long, so I figured I would offer to do this for her to save her the trouble.

Or so I thought, anyway.

She snapped, "ma'am, just let me do my job! I am SORRY I'm moving TOO SLOW FOR YOU but I am DOING THE BEST I CAN!" Then she went on to say, "do you WANT to carry all your bread home without bags? How are you going to do that?!"

Well, for one thing, the bread's not for home, but for our restaurant, and would've been left in the car until Monday. I can carry ten loaves of bread at a time without bags so it really wouldn't've made a difference whether they were or weren't in bags anyway.

I had nothing to say to her, all I did was just let out a sigh. I mean, I had just worked twelve hours and I was tired, too.

I know she was probably tired and had too many things on her plate, but all I wanted was to help. Even if she was in a bad mood she really had no right to yell at a customer like that. Maybe she thought I was being patronizing? I didn't care if she took a long time, I just wanted to save her the trouble of having to bag so uncomfortably.

I like it when customers help be bag items, because it shows that they're trying to be helpful but also, sometimes if they help like that the whole process get done quicker so they can leave sooner than later. Sigh. It helps to write about it and let it out though.

What does everyone here think? What exactly was it that I did wrong?