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November 28th, 2008

Delta Airlines website

Cut because it's 2 a.m. and I'm going to rambleCollapse )

tl;dr Delta.com lists fares they don't really have to pull you in. When you hit purchase they become sold out only to reappear 15-60 minutes later.

So it seems, at least. Perhaps it's just a bug in their system?


Edit because ... well, because

The two latest emails from themCollapse )

Fridays Fail

This happened a couple weeks ago, but is still crazy.

My sister and I went to the mall one Saturday, and were going to go to Friday's for dinner. When we got there, there was a line, so we decided to wait until later, at 8:45.

We got seated, admittedly between two larger parties, and were handed our menus. We went there fairly frequently, so we both knew what we wanted. So we waited. No one came to our table afterwards.

I looked around, and saw three waiters in the area. Okay, I figured, they're winding down from the dinner rush, no big deal. But by 9:20, no one showed up at our table, even to ask for drinks. It wasn't particularly busy, basically being us and the two other parties. Now, one was clearly a family dinner, and the other was a group of business women. My sister and I were kinda obviously not part of either party, being eighteen (me) and fifteen (her), and carrying bright yellow shopping bags.

We finally walked out, since we had a train to catch.

Hotel reservation - continued bad service

An update to this post.

First of all, thanks to all who replied. I've definitely learned my lesson about using third party sites to make hotel reservations. Well, I'll still use hotels.com as they've only ever given me the best of service, but stay far, far away from hotel-assist.com and ITS MAGELLAN HOTEL.

I sent the e-mail of my last entry on the 19th, the next day I received a reply from them saying that they didn't know what had happened, but that they'd look into it, and get back to me within 3-4 business days.

Fast forward to today. I've still heard nothing wrong them, but as I've been checking my account daily to see if the refund had gone through, I today noticed that there had been made a deposit from them. Excellent, I thought... only.... the amount didn't look quite right.

No, indeed. They'd issued a partial refund - shortening me $25. I went to the website to check their cancellation policy to see if there was any mentioning of this, but no:
"Cancellation Policy: WE MUST RECEIVE CANCELLATION BY 6 PM 4 DAYS BEFORE ARRIVAL. AFTER THAT DATE YOU WILL INCUR A FEE OF THE FULL STAY." (Capitals theirs).

I promptly sat down and fired off this reply:

To whom it may concern,

I can see that a partial refund was issued on November 25th. Thank you.

However, I am very puzzled as to why it is only a *partial* refund.

25-11-2008 Visa refund USD 245,78 ITS MAGELLAN HOTEL P
10-11-2008 Visa purchase USD 270,78 ITS MAGELLAN HOTEL P

What happened to the $25 not refunded? The cancellation policy on hotel-assist.com indicates that I should recieve a full refund, as I cancelled the booking well within before the required "4 days before arrival".

I expect a prompt reply and the remaining $25 refunded to my account.

Maria


(I'm e-mailing instead of calling as I live in Denmark, making it both more difficult because of the time-difference, and more expensive to call).

Edit:
Okay, I figured out where the $25 disappeared off to, but that doesn't make me any less inclined to call it bad_service.

On the website the cancellation policy is as stated above. Ditto on the confirmation e-mail I received. However, on the PDF I was sent later on (remember? the one I had to print out, sign and fax back in order to complete the reservation - despite my card already having been charged?) the cancellation policy has been changed to:
"Cancellation Policy: WE MUST RECEIVE CANCELLATION BY 6 PM 4 DAYS BEFORE ARRIVAL FOR FULL REFUND LESS $25 ADMINISTRATION FEE."

Right, so after I've agreed to one cancellation policy and after I've been charged and can't do anything about it, I'm told that there's a different cancellation policy, and if I don't like it I'm out $25?

I don't regret sending the e-mail, because I based my information on the website which ought to have been sufficient, but am no longer expecting any response. Lesson learned (and a $25 lesson at that!) - don't use hotel-assist.com and AVOID Its Magellan Hotels at all costs.

Let me just preface this with..

I didn't complain, and neither did she, because we didn't want to deal with it and were, at that point, sick of waiting for something that should've already been a given.

I went to Dave and Buster's with the ex today intent on having lunch, playing games and spending a good couple of hours there.

However, after playing half of our tokens we decided we were ready to eat. Food was ok, drenched in sauce and not worth complaining over just kinda.. like.. I d'no. Not fantastic as I assumed it would be because I had high expectations, but I got over it.

HOWEVER. We paid. With a 50. The bill was like 48 bucks. The waitress neglected to bring either a receipt, OR THE CHANGE.

I don't care if the change is 25 cents. You just DO NOT DO THAT.

It should be noted that we were actually going to leave a decent tip, never once told her not to bother with the change, or anything of the sort. Generally people assume you're going to bring back their change and receipt, right?

And yes. We should have complained. But that would've soured my whole day. I'd rather complain about it here.

BOXSET LADY SAYS I MUST BUY.

Black Friday. Yay. Not expecting great service since everything's packed, but wanting discounts. I mean, I only feel for peeps and I'm lucky I wasn't called in to work. It's black Friday. Not unusual, yes? Mind, this isn't exceptionally bad service, but it just freaked me out how bloody adament she was about the whole thing.

So I want to OWN JERICHO. Yes. I check Barns & Noble. They have it! Brilliant! But I don't see it on sale.

This was just...strange...Collapse )


Nov. 28th, 2008

It's probably a bit petty to complain about this, but it was certainly teeth-grindingly bad service, if not horrifyingly bad.

I got called into work today at the last minute (note; I'm from Australia so 'today' is Friday the 28th, not Thanksgiving, if that matters), and on my way there I thought I'd grab something that I could eat on my way. I went through the drive-thru at the local McDonalds and ordered a large cappucino and a sweet chilli wrap.

Everything seemed fine at the speaker box, but when I got to the first window (where you pay) I realised that I was being charged for the wrong menu item; before I paid, I mentioned this and sorted it out, before driving down to the second window (where you get the food). So far, minor problem, but nothing particularly bad.

I checked the time on my phone when I pulled up to the second window, because I was on my way to work and judging how long I had. There's no one at the second window, though. There's clearly people in the front of the store getting orders together and so on, but no one at window. Okay, that happens. So I wait.

After a little while, I get a bit impatient, so I check the time again. Two minutes have passed. That's not very long, sure, but it's a long time to sit at a drive-thru window with no one so much as greeting you, even if your order is taking a while to get together.

Some more time passes, and still no one comes to the window or greets me or anything. Finally, someone comes up and says, "Would you like to go to waiting bay?"

No greeting, nothing. I'm a bit miffed at that, but I nod and pull around to waiting bay. When I get there, I check the time again. It's been four minutes since I pulled up at the window. With the obsession about drive-thru times being as short as possible, four minutes at the window without being greeted (and with at least one another car behind me, who was probably getting very impatient) or served is quite a long time.

I don't know how long it was, but I sat and waited in waiting bay until someone came out with my food and drink (normal protocol is to give the drink at the window even if you send the car to waiting bay, but okay, maybe there was a problem with the coffee machine as well?).

The food is fine, but the cappucino is a small instead of a large. I know I paid for a large, because I double-checked my order at the first window.

I tell the girl that I ordered a large, not a small, and although I'm really kind of impatient, I'm trying to be as nice as possible about it, and she replies, "Oh, did you want a large?"

I can't quite get across how her tone came across, but it was really strange. "Yes," I confirmed, "that's what I ordered and paid for."

She took the small back and came out soon after with the large, without another word.

I wasn't entirely sure what to think about that, but the whole scenario just put me in a bit of a bad mood and I ended up being later than expected to work (luckily, the manager didn't mind so much, as he understood that I couldn't guarantee a starting time, being called in at the last minute).

I'm probably over-reacting a bit to it, but the whole thing just rubbed me the wrong way.

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