November 10th, 2008

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Tim Horton's

Did all Tim Hortons' get rid of their garden veggie sandwich or is it just this one location?

I admit, I haven't had a garden veggie in over a year. The mall where I was at had two fast food joints... A&W and Tim Horton's. Since I didn't feel like a veggie burger, I decided to go to Tim Hortons and get a garden veggie which I haven't had in oh so long! This Timmy's is located in the city where I go to university. Last time I got a garden veggie, I got it in my hometown. Also, I should note, that I didn't have a whole lot of time to get something to eat. I had enough time to buy something, run back to to the bowling alley, and eat it my purchase between boxes. Bowling was running late, and I really wanted something to eat before I went to work.

So I go to Tim Horton's and ask for a garden veggie.
"I'm sorry, we don't have those anymore."
"... ... ... uh... hmm... are there any sandwiches on the menue that could be made vegetarian?"
"I'm sorry, we don't do vegetarian."

WTF?

I KNOW that this Tim Horton's had a "No Meat" button on their cash register. In the past, I have gotten Bagle B.E.L.T.s with no bacon and their breakfast sandwich with no bacon or sausage. So why couldn't I get a sandwich with no meat on it as well??

I walked away foodless.

I am very unfamiliar with what comes on the other Tim Horton's sandwiches. What I should have done was ask her what was on each of the sandwiches and then ordered the most appetizing-sounding one with no meat... but I was in a hurry... and slightly hungover... so I didn't think of doing that until after the fact.

At my place of employment (Dairy Queen), although we don't have it advertised, there are a lot of items that can be made because we always carry the ingredients. We have a list of 10 or so Blizzard flavors, but we have the ingrediants to make like 30. If someone asks for a caramel chip cheesequake, which hasn't been advertised for quite a long time, we will make it for you. Some of these are on our register... some are not. You have the lettuce, tomato, cucumber, Tim's sauce, and cream cheese... if the option was still on the register... you could of.

*Sigh*

The "We don't do vegetarian" comment really ticked me off.

I would have gotten a bagle (like I usually do), but I had had a bagle for breakfast, and I had some more carbs packed away in my bag for work. I ended up eating my snack for lunch... and then getting a crappy tomato and cheese sandwich made for me at work.

premier bank update

The "official" explanation as it stands at this moment.  After a lengthy talk with a supervisors supervisor.

My original call epxressing my awareness of my late September payment and my intention to double pay in October was in fact noted in my account.  The note read: Customer states sending two months min.pay in October.

This is in fact not something they're set up to do, and for me to have sent two payments at once I'd have had to write two checks, POSTDATE the one for October so that it couldn't be cashed, and staple to each check the appropriate stub for the corresponding month. The bank then would have processed the September payment and the October payment would have waited until the proper time. (They say. i doubt this, but it's what they say)
However, they're not set up to just accept a two month payment in one. The customer service agent who said it would be fine did not realize this.

When this notation was reviewed, they tried to call me back (they say. i doubt this as well, but again...) and when they failed to reach me they decided to extend my September billing cycle so that my September payment would not be late, from their perspective completely solving the problem. This change was noted in my account.

My first call from them about this, which was met with an apology, was answered as it was because the agent on the phone did not notice the billing date. The agent who placed the second call did notice the billing date.

So, their excuse at this time is that since they weren't able to do what they had originally said they would do for me, they opted to do something else to solve the problem.....that being septembers payment being late...by stretching out the amount of time i had to pay it. 

In the end, they turned it neatly back on me by saying they had tried to contact me and that if i'd "bothered to answer" my phone it would have been a non issue.

I can't find any calls from them, but I do have a few that came up listed "unknown" and "private" that came while I was at work. I couldn't return the calls because they had numbers configured to remain unavailable. If these calls were Premier Bank, they need to get a number that can be seen and responded to.
So according to them it's still all my fault and i dont get a dime back.

They make themselves ound like saints.