First I would like to say that I am loyal Online Retailer Prime customer. I've never had a problem with any of my orders until now.
As a former Online Retailer associate, I am quite familiar with the standards of quality to which you hold your associates. That being said, I must say that I am quite disappointed with the condition of a box set that I recently ordered. The box itself has at least 3 crushed corners and looks like it was dropped several times before it was shipped to me. I would not have shipped this box set out. I should hope that your associates take pride in the quality of product that they handle and send to your customers.
I am not asking for a refund nor to replace the item in question. I know how much hassle is involved and how much money it costs the company. All I'm asking is that your current quality standards be reviewed with the associates at the facility my order originated in.
You do not have to worry about losing me as a customer, as I will continue to order from you in the future. One bad experience is not enough for me to stop shopping with you.
The local Burger King doesn't put egg and cheese on your croissanwich unless you ask for it and of course the order taker doesn't notify you of the change that has taken place from the norm. Advertising still suggests that all is normal. Is this a national thing now?
This wasn't anything too major, but I found it annoying anyways.
I often stop at Sonic after work to grab a raspberry iced tea, and today was no exception. Since I was only getting a drink, I figured it would be faster to go through the drive through than to sit at one of the spots and wait. I pulled up to place my order and sat there. For at least 5 minutes... until someone finally came over the speaker asking for my order. Then I pulled up to the window and waited another 4 or 5 minutes to pay and get my iced tea.
If it was busy, I would have been totally understanding, but there were only 2 other cars there, and I would expect that by 11am on a Saturday, they would be staffed enough to handle a lunch rush.
Oh, and to top it off, I'm driving down the road, when I take a sip of my iced tea, only to spill it ALL over me. The lid wasn't snapped on the whole way.
Again, maybe just an annoyance, but I thought I'd share. I normally get MUCH better service at Sonic, even when it's busy.
It was bad enough when the "friendly pharmacists" who work for the shitty mail-order pharmacy my company forces me to use kept calling me at work to "discuss" my medications and see if there are some "lower-cost alternatives" (translation: let's change the medication your doctor prescribed to the cheapest shit we can find so your company can save money).
First of all, I'm at work. Which means I'm working. I don't have fifteen minutes to discuss the intimate details of my health care with a total stranger. And even if I did, I'm not changing my medication. That's between me and my doctor, kthx.
I had to tell them twice to stop calling me at work.
But here's what really pissed me off: my health insurance provider has a wonderful little feature called a "health coach". I don't have a problem with this. Really. Just because I choose not to participate doesn't mean someone else can't get something out of it. My problem is with the way the program is administered and the fact that they seem determined to force it on me. When I go to the company website to manage my health care benefits, there is a large and friendly button for me to click and enroll. I choose not to do this. I'm not discussing my medical history with a total stranger over the phone and I'm sure as hell not involving them in the decisions I make. I am an intelligent adult. I have a very good doctor. So I ignore the big annoying 'click here to enroll!' button. In my mind, I foolishly assumed this would make it clear that I do not wish to participate.
Wrong! That's not the end of it. Don't enroll on the website? No problem! We'll just harass you with repeated calls to your cellphone! I received a voice mail from Jackie, the friendly HealthCo registered nurse, extolling the virtues of this program and wanting to "discuss my health care and lifestyle." She left her name and telephone number. I ignored it. A week later, I got another voice mail. I ignored it. Then I got the third one.
Seriously, when someone doesn't call back after the first message, and the second, obviously they're not interested. Why would you keep calling? Now thoroughly pissed off, I called her back. I informed her that I do not want to participate and I do not want any more phone calls from them. Her reply? "Well, when people call and ask to be removed from the list, we just tell them we'll call every six months."
Excuse me? Am I speaking Martian? Did I not just say "no more calls?" Now I was really infuriated. My boss already treats me like a naughty child. I'm not about to put up with it from my health insurance provider. I told her NO, no more calls, not in six months, not in a year, not ever. I have never and will never discuss my private business with her or any other "health coach". I am a grown woman and I make my own decisions.
Hey, what do you know, I'm off the list. Apparently you have to say it twice before they hear you.
Edited to change 'Urdu' to 'Martian'. My sincere apologies to any Urdu speakers I may have inadvertently offended.
My husband and I were out at a local Village Inn around noon, which is a Perkins-style diner for those you don't know. It was relatively busy, but the service is normally pretty good. Our waitress was late 40s/early 50s. He ordered a sandwich and Chili, and I ordered 2 eggs and toast, with a side of bread pudding. The following conversation ensued...
Waitress: So, do you want the pudding with the meal or after? Me: You can being it all at once, thanks.
So, the runner brings our food, minus the chili and bread pudding. We remind the runner, and our waitress returns with the chili, no pudding. I finish up my eggs and toast, figuring they just got busy and I'll take the pudding to go.
The waitress returns 5 minutes later with the pudding.
Me: Oh, thanks. I thought you might have forgotten since it got busy. Waitress: Nope. I didn't want you to eat dessert until you finished the good stuff. *smiles all motherly* Me: O_o. Uh, ok thanks.
Suffice it to say that I'm in my mid thirties and so is my husband. And it's likely that they ~did~ get busy and she was just trying to be cute. But Jesus, do I really need a waitress to tell me no dessert until I finish my meal???
If I'm old enough to pay taxes, I'm damn well old enough to decide if I want to eat dessert first, or simultaneously with my eggs. This is still America, yes?