This is the reason I dont use County Bank any more.
I had deposited my paycheck in my bank account on a tuesday and withdrawn $220 of it to pay off my day care fees. I should have had $125 left in said account. I get a call from my employer
Employer: Um Mandy? Did you deposit your check yet?
Me : yeah. Tuesday. Why?
Employer: It bounced. The Payroll account was never balanced, and all the Your and A.'s check bounced.
Me: *feeling dizzy* What should I do?
Employer: just let me know what all the fees are and I will cover them.
I go to the Bank and ask for a printout. The guy is really nice about it, and hands me one. I deposit my NEXT check that same day, and I am $487 in the hole from my bounced payroll. The boss cuts me a check for the amount listed on the printout, and I go and deposit it IMMEDIATELY. Printout, new check, and deposit all within an hours time.
I check my balance the next morning, and I notice I was still $120 short. I should have a whopping total of $250! ($125 from last check and $125 from THIS check) I go into the branch and talk with a Service Support Specialist (a Floater between branches becuase the NICE girl was sick) name Melissa. I asked her what was going on. She told me that there had been a $5 fee for the prinout (which I had NOT been told of) a $60 re-charge fee, and two $30 bounce fees for charges that had been made the week before. I told her that I had gotten the printout and they werent on it. I showed her the printout (given to my around noon the day before) and the charge werent listed. She said they were levied the next morning. I told her that when I got the printout I was told that all other fees were going to be waived, since the overdraft was not my fault. I had been told by the Supervisor Karyn that all charges levied from the time of the printout would be completely reversed.
(here is what cheesed me off)
Melissa: Well, mam. It is YOUR responsibility to ensure that your payroll check clears BEFORE you spend the money. It is not the Bank's responsibility to cover YOUR mistake.
Me: What? This is the first time this has ever happened to me. It's not like I have a habit of overdrafting. It was a simple mistake.
Melissa: As I have said Mam, it is YOUR responsibility to ensure that your payroll check actually cashes. If it bounces, all the fees you accumulate are you direct responsibility due to the fact YOU are making the other charges BEFORE checking that the money is actually THERE.
Me: Can I talk to Karyn? She said I didnt have to pay those fees.
Melissa: I'm sorry, Karyn is on vacation. And I really dont think she would be able to help you, because it is not Bank Policy to return fees for a customer's mistake. I am sure that if you think about it, you will see why.
EDIT: It was not WHAT she said, it was HOW she said it. She was condescending, and was talking in exaggerated tones, and generally makeing me feel like she was talking to a naughty child.
Needless to say, I closed that account, my boss covered the extra $125 in fees, and Moved my account to WestAmerica Bank. I called and spoke to her supervisor, and Karyn told me that she knows who I was talking about, and they have had a LOT of complaints about her.
I used to work for County Bank, and I loved it there. So it made me sad to think that a Bank that is being forced to lay off competent employees due to the housing market crash is actually KEEPING incompetent rude ones.
Long story short: Booked a flight with Expedia. Last Sunday, I had to change my flight plans. I figured there would be a penalty fee or whatever. No problem. I call Expedia, get the flight changed around, get my confirmation number and I think all is good. Yeah. Not.
I get to the airport on Monday morning, get to the counter and find out that the changes didn't take. So I had to buy another ticket. I figure I'll get it all straightened out when I get home. Uhm....not so much.
I call Expedia and am told it's American's foul up and I need to call them. I ask for a number to call with no luck. "It's on their website." Yeah - ok. You try wandering through that maze. I still haven't found a number.
Thankfully the credit card company was great, transferred me to the dispute department and will dispute it from their end. They gave me a couple of numbers for American but no dice on those.
Right now I'm down $186 which isn't something to just go "oh well". I would think it was Expedia's fault..but I'm just a silly traveler.
I request from all of you that we drop the conversations regarding the first story in this entry. Talk amongst yourselves about it anywhere else, but just leave me out of it? It's caused me a bit of stress, which is stupid, and I'd rather forget about my stupid mistakes. I've learned from them and I apologize if I seemed bratty or immature. I don't really even know what the hell I was doing when I went back and re-read all my comments.
So on to the GOOD story :>
So backstory: I live on a little culdesac called Spa Circle off West Fenlon road. ALSO off West Fenlon, right across from our street is Spa Drive.
So back in MIddle School, if I missed the bus (Which I did often unfortunately) I'd have to either stay home (not an option) or take a cab to get to school. Only $5 (they didn't use meters for whatever reason whcih I liked0. So I called up the cab company I usually used (first one in the phone book *shrug) and asked for a cab to be sent to 7 Spa Circle, and to take me to the middle school. They tell me it'll be $5 and it'll be there shortly. I thank them and hang up.
About two hours later, I'm panicing because my school calls at about 9-10 to ask where the hell kids are, and if they call, my grandfather will wake up and KNOW I was late (which would mean, at the time, getting my computer or tv taken away D: and it was always a bitch to get it back).
So I call the place back up and ask where the cab is. Mind you I've been sitting in front of the window this whole time, watching cartoons while I waited. The lady says "The cab came over and no one came out. He beeped for 20 minutes and no one came out of the house." I tell the lady "That's not true, I've been sitting in front of the window. No cars have come by at all!" "He said he came by and no one was there!" The lady got snippy with me. I tried to explain that there's a street right across from us with a similar name, and as I'm about to get to the different names.......she hangs up on me.
So I called a different company and used that one.They got there in 10 minutes :>
And it was a real kicker because I used that cab service at least 20 times before with no problem.
It was really upsetting the lady was so rude with me. I was still just a kid when it happened, man...
What is it about taxi cab services that are so bad?
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My friends had apparently invented a shot, so they wanted to share it with the rest of us. We get into the pub (which barely has a dozen people in the entire establishment) and go up to the bar. There are two other people at the bar besides the 7 of us. We wait... and wait... and wait... and the bartender barely even glances at us in the first 5 minutes we're there. Eventually one person in our group gets his attention and asks him to make us the drinks that they invented. It wasn't anything complicated: 2 types of liquor, orange juice, and grenadine. He mixes it for us, not saying a word, and distributes the drink into individual shot glasses.
We get read to take the shots when I realize there's a fly floating in my drink. Someone else has two in theirs. One other person in our group of 7 has one in theirs, too.
My friend politely (and I really mean politely, I'm not lying to make it seem like we're angels, honestly; this kid is a genuinely nice person) gets the bartender's attention after repeatedly saying things like, "Excuse me..." and "Um... excuse me... bartender?" then "Hey! Bartender!" after a while. The barkeep comes up to my friend and he points out the flies to him. He asks the bartender, "Do you see the flies?" to which he replies, "Yep," and proceeds to walk away. Another less polite person in our group says, "What the fuck! Dude, we didn't pay for the flies, we paid for the drink!"
The bartender comes up to us, takes the drinks, pours them out, stacks the glasses, and walks away. The more polite of the two of my friends who did all of the talking says, "Well, can we at least get another round?" and the bartender doesn't even look up at us, 2 feet from him, and says, "Nope."
We all leave, except for the rude one of the two kids who did all of the talking. I don't know what he said, but I remember looking from the outside at him standing on his stool yelling at the bartender. Honestly, that douchebag deserved whatever my friend dished out at him. Wouldn't even pour us another round of drinks after there were insects in them! What the hell???
EDIT :: The bar was Murphy's Pub in Union Square, on Kearny Street. Also, to clarify things, we didn't pay for our drinks. Luckily this all happened before my friend dropped the cash for them.