October 8th, 2008


I'm honestly not sure if this is bad service or customer suckage

I needed new glasses. Called the optometrist, made an appointment, and confirmed that I had the same insurance as last time.

Got the exam, and was told they'd bill the insurance and send us a bill for the difference.

Three weeks later, got a bill for the full amount; they no longer take that insurance, or are no longer contracted by that insurance, or something.

We paid it, obviously, because it was a legitimate debt, but now I'm wondering: was it bad service on their part to not tell me they didn't take my insurance anymore, or was it customer suckage on my part that I didn't call the insurance company before making the appointment?

Mild bad service suck.

This isn't a huge piece of bad service at all, but it really bothered me.

I keep trying to lodge a complaint but their e-mail service isn't working. :C

Apologies for this seeming whiny and possibly making a big deal out of nothing.

Complaint to St. Margaret's Hospital in Epping, Essex.

"On September 29th I had an appointment for a Transabdominal Ultrasound.

Firstly, I received the appointment in my former name (Anna Felicity as opposed to Nathaniel Dorian) which made no sense and I was hassled by the staff about this matter.

Secondly, they thought I was there for a Transvaginal when I was not.

I was then informed that my bladder was not full enough (which is fair enough, my mistake), so was asked if I would like an internal scan instead. I asked about it, and they said that it was fine.

Until the woman suddenly asked / stated, "Oh - you're not a virgin, are you."

To which I replied, "Uh, yes I am, actually."

Then I was essentially kicked out.

And the kicker? Before this, I was booked in for two internal scans but missed both appointments. I was never asked by a GP or hospital staff if I was a virgin, so I would've just turned up to one of those appointments and would have been told to leave.

Also, I am Transgendered and suffer with Depression and Anxiety along with Gender Identity Dysphoria. So this was an extremely uncomfortable situation to be in, I was made to feel like an idiot the entire time by the staff and treated as though I should know everything without being told anything."