October 3rd, 2008

*headkeyboard*

BT Total Fail

Ok, it's not the worst bad_service in the world, but it was supposedly all sorted once, then the threatening letters arrive 2 months later...

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Teal Deer: BT fails to install our telephone/broadband line twice, manages to set up a new account each time, tries to bill us for an account we're not using, threatens to terminate service, cuts me off when I try to call and sort it out and finally sort it out after an hour of to-ing and fro-ing between departments.
Disney - Belle WTF

WTF is wrong with the data input department??

Previous Experience:Earlier this year, the water was shut off to my home for over a week. There was absolutely NO basis for the water company shutting off our water and they admitted to getting our street number confused with somebody else who was in arrears with them. It took my husband hauling his First Shirt, supervisor, and squadron commander down to the damn place to get them to get off their lazy asses and turn our water back on! (military town in central SC)

Yesterday, my husband calls me at work to tell me that the water's been shut off... Once again, this is at no fault of ours because our bill is cheap and paid on time. Being as on edge as I am lately, I'm ready to leave my office and cross the street to the water company's office and rip some idiot a new one. The reason they turned off our water this time? Somebody had put in a shut-off notice for our house back in APRIL saying the house would be vacant in OCTOBER. Our water bill is in OUR name and neither of us put in such a notice. Our landlord(s) did not have any sort of notice that we'd be moved out in October back in April (because, hello, we had no plans of moving at that time). All the woman at the water company could come up with as to WHY this was happening was "data input error"... very similar to the one that happened earlier this year.

Thank GOD we didn't have to wait another damned week to have our water turned back on. It was back on a few hours later, so my rampage to their office was avoided.

I hate you Sumter Water... your establishment is full of incompetent IDIOTS.

Post Office Suck

This just happened today, and I'm still fairly mad about it. A little explanation, I just moved out of my parents' house a month ago, and I'm currently living in an apartment. The post office address forward thing is in effect, but I have a tendency to have Internet order stuff shipped to my parents' house, since it's halfway between the apartment and work, and I hear too many horror stories about people trying to get packages delivered to an apartment.

Last week I ordered some stuff from the Bath & Body Works website, and I had it shipped to my parents' house since I thought it was shipping FedEx. It still hasn't shown up today, so I do the tracking thing online and it says, "Undeliverable As Addressed." After double-checking that the address on the order confirmation was correct (it was), I called FedEx to ask what was up. They directed me to the USPS since apparently they just ship to the local Post Office and then the USPS delivers it with this type of delivery service. I call the local Post Office where a rather unhappy woman answers the phone. It's hard to convey tone in text, but it was the kind of tone that said, "You're an idiot and not worth the gum I scrape off the bottom of my shoe." And now we have script format because I'm lazy.

Post Office Employee: *says telephone greeting so fast I only catch my town's name*
Me: Hi, I ordered something from a website that was supposed to be shipped to me, but when I track it online, it just says, "Undeliverable As Addressed." I checked the address-
POE: *interrupting* It's got the wrong address then.
Me: No, I checked the address on my order confirmation. It's right.
POE: What's the address?
Me: *reads it off*
POE: Oh, that city and zip code are wrong. That street is in [1 town over].
Me: Excuse me?
POE: That's not in this Post Office's jurisdiction. You have the city wrong.
Me: This is the Post Office in [my city] on [main street through town]?
POE: Yes, but that street doesn't exist in this city, it's in [1 town over].
Me: Yes, it does. The city and zip code are right.
POE: Listen, honey, the city's wrong. You need to call the Post Office in [1 town over].
Me: *does not like being condescended to* Listen, honey, I've lived in this city for 16 years, I pay taxes in this city, and I went to this city's public school-
POE: *interrupting again* Hold on.
(Yes, I turned into a slightly sucky customer there, but it seemed to be the only tone she actually listened to.)
Me: *holds for 5 minutes*
POE: *comes back with same snotty tone even after being proven wrong* OK, the address is right, but there's a forward on it.
Me: Yes, I thought it was shipping FedEx, so I shipped to my old address since I still have access to it.
POE: Well, that's why it was undeliverable.
Me: Great, so it should show up at my new address?
POE: No, it was returned to the sender.
Me: What?
POE: It was marked to be returned to the sender because you addressed it wrong. (Note that she made it sound like my fault.)
Me: But if there was a forward on the address, shouldn't it be forwarded?
POE: Usually, but the carrier marked this one to be returned to the sender so we sent it back.
Me: So it would have been forwarded but the carrier marked it wrong.
POE: Because you put down the wrong address. I have carriers returning from their runs, I don't have time to discuss this anymore. *hangs up*

First of all, is it necessary to argue with me about the city I live in? Second of all, how is it my fault that your carrier made a mistake on what to do with the package? In the meantime, I now have to deal with the returned to sender crap. With any luck, I will not be on here in the near future posting about B&BW customer service department. *crosses fingers*