September 4th, 2008

southpark

Way to go WMATA.

Bad #1:

My SmarTrip card was broken from me sitting on it in my wallet & I need a replacement, so after speaking with a metro station attendant I was instructed to visit the Metro Sales office at Metro Center.

I come to find out that Metro Center doesn't transfer balances anymore.

Bad #2:

Metro center sales attendant tells me that I need to do the transfer balance online, or on the phone. I register both new cards online, and the website says it'll take 24-48 hours.

That doesn't help when I need a working SmarTrip card tonight to get my car out of the Metro parking facility, because at most stations, they don't take anything but SmarTrip cards. Thankfully the one I'm parked at takes credit cards. I pray the attendant is present in the booth.

Bad #3:

I call the smartrip customer service line to transfer the service balance.

They refuse to do the transfer over the phone without a "written request" via e-mail or fax. O_o Somebody explain to me how an email is more secure than a phone call?

Edit: s/service/balance/
Angel

Why I Hate Insurance Companies

My claim for a fairly expensive medical procedures (over 15K) was reprocessed again by our secondary insurance company--after being initially denied because they didn't have the explanation of benefits from my primary insurance denying the claim, understandable. Once again, it was denied. 

Want to know why?

Because once again, supposedly, they didn't have the explanation of  benefits from my primary insurance denying the claim.  Even though when the Customer Service Rep looked for it, he found it in their system, and couldn't figure out why they didn't see it when it was reprocessed. That's right, it was in there, and  the idiot who processed the claim for the second time either forgot to look for it or didn't see it! 

He transferred me to a claims service person, who confirmed that yes, the EOB was in there, said that she would submit the claim for "reconsideration"  and mark it urgent, and it would be reprocessed within 10 days. 

Let's hope they get it right this time.  I mean, how hard can this be? You have the EOB from my primary denying it, you admit that you had it on file, so process the damn thing correctly.  I basically told her that the first time, I could understand them denying it because they didn't have the primary EOB, but the second time, they really had no excuse for it, especially when they looked into the system they saw it in there and couldn't figure out why it happened!  Someone is not doing their job on their end.  Normally I wouldn't care, but it is for 15K, and I hate seeing EOBs that say I am responsible for it, when I know I am not.

I hate the new insurance my husband's employer switched to.  We didn't have any of these problems with his old insurance.