September 2nd, 2008

Short Fellow employee bad_service

I'm an employee for a national chain of booksellers. Our employee discount is good at any store provided you give your employee info.

I brought my items up to the register to be rung up. The girl quickly starts to scan them before I have a chance to mention that I'm an employee.

Me: I'm an employee of *insert store name and location here*. I think I need a manager to ring me up.
Girl #1: Oh...okay...
Girl #2: *walks over to my register from another one and voids transaction followed by an eye roll and sigh.* It'd be nice to know that ahead of time.

Girl #2 then walks away with no eye contact with me whatsoever. (She could tell I was a little pissed off at her less than friendly comment)

I left the store and promptly called and spoke with the GM. I let her know I'm not one to cause waves and if she's a new employee then I'd chalk it up to her "newness", but I didn't appreciate the snottiness that emanated from her being and if she is so quick to be rude to me, I"m sure she'd have no problem being rude to the every day customer that comes in. The GM then apologized and said she wasn't new, but appreciated the fact that I called and let her know about her attitude.

So, my office got a call from again today. Wanting us to pay our bill. See my problem with this is that when I talked with the guy first, he said that we would get one month free and then we could cancel it when we got our first bill for the next month. A bill we never recieved for one. Also a promo they claim they never had.

I asked to hear the phone call. The woman in claims would only let me listen to the verification portion of the call. When I asked to hear the rest of the call, the begining where he told me about the promo she told me she couldn't do that. And I got pissed. Andgry and loud pissed. When I took the call the guy who offered the advertising told me the call would be recorded. I wanted to hear the whole call. Which apparently they don't do. Which I don't believe because the last time something like this happened I was able to listen to the whole conversation. And be proved right.

When she put me on hold again, I hung up. First thing tomorrow I'm calling the Attorney General to see what I can do to listen to the whole conversation. There is no way I am letting them stick us with a $700 bill we shouldn't have in the first place.

I probably shouldn't have yelled. Or hung up. But I am tired of this crap with online advertising. Whether it's people signing us up when we don't it, or lying to us to get money, it's sickening and agrivating. I'll see what tomorrow brings, I guess. 

Thankfully my policy from now on is to say we do not want it and hang up right away from now on.

  • Current Mood
    pissed off pissed off
cubs hat
  • cme2694

Goose Island Chicago

I'm part of a group and we meet at the Goose Island on Clybourn about once a month. There are usually 10-15 of us and we're there for about 2 hours.

Now, we know that with a large group, we have to book in advance. And we do. We do so not only because of that, but because we have a certain room that we like and that works the best with us - we sit and knit in addition to eating and drinking.

Tonight, when I showed up for our 7pm reservation, we were shown to a small upstairs room that had tall, round bar tables that were about a foot in diameter. The room also had two pool tables that took up most of the room. There were not even enough stools for all of us to sit on, not to mention that we would have to sit at different tables which defeats the purpose of our group meeting at a large location.

After a few of us were seated, we were ignored for 10 minute. When the host came to seat more people, we had to ask for menus and water. When a few waters were brought, the waiter asked how many more we would need. When we replied that there would be 15 total, he looked around and mentioned how that wouldn't work.

He talked to someone else and they ended up seating us in a closed section that had both booths and a long table. They sat us at the booths. Again, we prefer to sit together to talk, but at this point I'm starving and just want to be able to order. Someone asked if we could sit at the long table, and our waitress said that was fine and moved us.

After that, the service was just fine.

Now, I totally get that this place probably has lots of reservations for their rooms. But when I booked this reservation, I was specifically told that I would get the room that we wanted. The people who were in there were doing some sort of fantasy football thing. Ok, I get that you probably make more money off them, but give me a freakin' call and let me know that you're changing our reservation! If we had known that we'd be shoved in an out-of-the-way and too small room, we probably would have picked a different restaurant.

The person that I made the reservation with wasn't there tonight (I think he works days), but I will be calling him tomorrow to voice my displeasure.