August 16th, 2008

Bumgrab!

TORONTO CUSTOMERS: Jack Astors on FRONT STREET.

I have a DOOZY of a bad_service tale for you all, from a restaurant my friends and I frequent.

EDIT: Since you asked, this happened at Jack Astors on Front Street by Union Station, in TORONTO ONTARIO, Canada.

This is the first time anything like this has ever happened to us there, but it was SO RIDICULOUS that we have decided to not only never return, but to tell EVERYONE we know to do the same.

Since an actual description would be tl:dr, I'll list the things that were done wrong.

- We arrived and were told our reservation for 12, that we made a month early, had been changed without informing us, in order to make room for a last minute reservation for the local professional football team.
- We were told that our reservation was still intact, and that if we wanted to cancel and go somewhere else, we'd be charged a fee, so we would have to take the table they switched us to, which was a table for six, that we'd have to WAIT for.
- They refused to bring us more then two extra chairs, so we had to squish together so that sitting was ridiculously uncomfortable.
- Waiter brushed us off angrily when we asked for water. Took an hour to bring us any, and got annoyed when we asked for refills.
- Friend got sick and had to leave early, gave money for her bill to a waitress, who pocketed it. We didn't find this out until later when we got our bills and were told her money never entered the system, the waitress had gone home, and that we were expected to pay her bill.
- Manager came to our table and told us that aforementioned football team wanted another table, and that she "needed us to get out right away".
- Manager became annoyed when we explained that we were still planning to finish our meal, and told us that it wasn't her problem.
- When she finally agreed to move us to the bar, gave us a table for 8, so people still had to stand.
- Even though we were moved, NO ONE occupied the table they made us vacate for another hour after we made the switch.
- New waitress we were assigned in the bar insisted on SEEING OUR MONEY before we ordered because the manager thought we were planning to skip out on our bill.
- When we DID order, waitress brought us the wrong drinks and then insisted they were what we had wanted, and told us that we HAD to buy them now that they were made.
- Waitress brought table next to us wrong drinks four times, each time insisting that they were correct when they clearly were not(wine was ordered, she brought rum and cokes).
- Waitress brought us wrong bills twice, each time charging us for expensive food we did not order.
- Waitress refused to let us complain to the manager, saying she "didn't have time for our crap."
- When we DID find the manager to complain, she told us again that it wasn't her problem.

And that, my dears, is why we will not only NOT be returning there, but are telling everyone we know to do the same.
Video Game Hank

Burger King Suck

Burger King is my favorite of the fast food options in the area, so when I'm out and about and looking to treat myself, it's inevitably where I head.

I and two friends were out spending the day shopping, sight seeing, etc. We needed some caffeine, and were relatively close to a Burger King - not the one I usually go to, which always has excellent service - and we pull into the drive through to get three of their mocha drinks. We order, pay, get our drinks, no problem.

I take a sip of mine and...gag. It's stale, bitter coffee that tastes like it was squeezed from ground dregs. Not delicious creamy chocolate and coffee.

All three were the same. So we pull into a parking space and pop inside, figuring we can just get them exchanged, no big deal.

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I did call corporate, but...nothing really came of it, other than some sort of assurances about sending a 'training manager' or something.

I'm never straying from my regular BK again!
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Michy

Update on MasterCuts

Sooo, I sent this letter, more or less (I edited a little bit from here, to not include the crying so much and to convey instead my deep disappointment).  http://community.livejournal.com/bad_service/1814322.html


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TL;DR MasterCuts stylist a jerk, sent complaint letter, they sent back a form letter with a $25 gift certificate.
Obama

More WTF than actually *bad*

Hardly OMGWORSTSERVICEEVER, but still amusing enough to post, I think.

I went to the gas station and got some sodas, went up to pay and handed them my debit card. It's one of the new "expressions" debit cards from BofA- a Hello Kitty debit card. So I handed it to the cashier and she gets this look, and then says, "OMG!!!! Sara!!! Look!!" The other cashier comes over and they're both fawning over it.

Then the original cashier says, "Hey, you know who would love this? Jen. Take a picture of it with your cell phone, Sara." Of course, I'm like, "Wait, no, you can't take a picture of my debit card!"

"Why not?" asked Sara. "Because my account number is on there!" I said. "OMG, I'm so sorry, I never thought of that!" said the original cashier. Well, yeah.

Anyway, like I said, not exactly bad service, but still pretty funny.
Yeesh.

Dear Pizza Hut delivery driver...

If you want me to tip you, you need to do me one small favor - just one little, tiny thing that I'm sure you would think is eminently reasonable, if you weren't a moron:

If you're lost - which you probably are, because I live in a pretty confusing area of town - please, for the love of god, do not start talking over me within two seconds of me opening my mouth EVERY SINGLE TIME I try to give you directions. You do not enjoy being lost and I do not enjoy not having my pizza, so please, let's work together on this one.


Surprised that you'd be the one to take home the Annoyance of the Month award for this offense, since she spent last weekend giving far more complex directions to sugar-addled tweenies,

-Xuanlong
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