We've all had our fair shares of Bad Service. I'm just rarely compelled to post. But tonight, I was drinking at dinner (no, this does not turn into a customers_suck, because I am a pretty happy-go-lucky and friendly drunk) and man, the service was awful.
My fiancé and I took his mother out to dinner tonight. We like to every now and again because she's a wonderful woman, we like to just take time out to talk when we all have the day off from work, and plus I wanted to drink and my fiancé doesn't drive, so we needed a designated driver. Usually when we take Mom out to dinner, we go to this restaurant, Mr. Pizza. We're regulars to the servers that have been there for a while. But lately they've been flying through new servers, and the new girls aren't quite as good as the one girl they replaced (who actually now works at Wal-Mart with my fiancé and I XD).
Mr. Pizza has a seat yourself policy when they're not terribly busy, and while we have a particular booth we like to sit at, we're okay sitting elsewhere. Or, well, we were. Until we realized that the servers who know us all work the sections on our usual side, and the new crappy people work the sections where we were seated tonight.
It wasn't bad to begin with. We arrived, we ordered our drinks and then our appetizers. My fiancé's salad arrived. Things are fine. She takes our order. Now, I'm a pretty picky eater. My digestive system is intolerant to foods that aren't usually allergens, and there are other things that make me ill. So I'm very careful about how I order, but I try to be as nice as I can, and I (almost) always tip well for their trouble. Tonight, all I wanted was a wrap with salami, cheddar and provolone cheeses, and mayo and mustard. With some mashed potatos and gravy. Not hard, right?
Our food was fairly quick. But this was where the suck started. Mom asked for a glass of water with some lemon (since she'd finshed her coffee) and we settled down to look at our food. Everything was fine, except my wrap had... mushrooms in it. Now. Mushrooms. Are not something I can eat. I pick them out of everything that they can be picked out of, and otherwise I just can't eat them. It's a combination of taste (they taste dirty to me), texture and the sheer idea of eating fungus that looks like they picked it off my front lawn. I know, I know. It's ridiculous. But I wasn't planning on being mean about it. I almost didn't want to send it back, because I try to be as conscientious as I can. The server is rarely the fault of screwed up food.
Except twenty minutes pass. And then thirty. This is a bit too long to wait on your server checking in on you regardless, but she also never brought Mom's water. Now I'm getting angry, fuming a bit, talking angrily below my breath. Whatever. Ten more minutes pass. Finally, our server comes back and looks at my untouched wrap with a kind of :/ face on. And I was about ready to rant a bit, but Mom steps in.
"She can't eat mushrooms... and therea re mushrooms."
The server doesn't apologise, she just says that she wrong on the ticket just the things I wanted. Well, I don't mind kitchen error, it happens. But I had been sitting with food I couldn't eat for FORTY MINUTES while Mom waited for a GLASS OF WATER. Which she mentions, and the girl apparently doesn't even notice. I also order another drink, because I was so annoyed that I needed some gin. My fiancé and I go out to have a cigarette, and when we come back, their leftovers are boxed, my new wrap is there and boxed, and my drink is there. But Mom STILL DOESN'T HAVE WATER. WTF?
Now, I'm gonna sit down and have the drink I ordered. But again, fifteen minutes of us talking passed before she brought us our check.
The bright side is that she gave me the wrap for free, but still. Mom never got her water.
And that is my bad_service experience tonight. *bows*
PS: Not bad service so much as just wtf, but I do not know this girl. I am not a regular to her, and indeed very few of the servers we do know were there, and I don't think any of them noticed we were there. I look, not gonna like, like a fifteen year old boy. But she never carded me. I wonder who else she's letting have drinks?