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July 7th, 2008

stupid nurse.

ok, my fiance works for a water company and works really late hours.
He cut his finger really badly and had to go to the ER a few weeks ago.
First he gets there, and they only have 1 entrance open and he has to wander all over looking for how to get in with his hand all wrapped up in a towel.
He finally makes it to the ER, has to wait for 4 hours at like 3am.
When he finally gets to see a nurse, he tells her that he thinks he needs stitches, she says no and proceeds to examine his hand WITH NO GLOVES ON, now, there's blood gushing from his finger, literally.
So, she cleans the wound and applies a bandage and some gauze.
He has to wait for almost 2 hours before he gets to see a doctor, by this time the blood has soaked through the bandage AND the gauze, the doctor removes them and immediately says that he would need stitches. He wait for another hour before finally getting the stitches and being discharged.

I think the thing that bugs me the most is, I work in a hospital and cannot believe that the nurse didn't wear gloves throughout the entire procedure. You are supposed to use "universal precautions" and treat every patient like they have AIDS, it protects you and the patient. Who knows if she could have had something? You never know.

BJ's Auto Center/Monroe Tire

Background: Saturday I hit something on the road and put a gash in my tire. My spare was also flat (and wouldn't hold air), and long story short I ended up in front of BJs Auto, where I had originally purchased the now-flat tire.  I knew I was not going to get my tire fixed that night - by this time it was probably less than 5 minutes to closing - but I could give them my key and set up something for the next morning. When I got in, the computers had already been shut down, but the man behind the counter took my key and phone number and told me to call in the morning. I told him where my paperwork was in the car from my previous tire purchase, as I was almost certain I'd purchased a road hazard warranty.

The next morning, after a couple calls back and forth, they told me the replacement was going to be about $90. I asked about the warranty, and after some confusion about my needing to come in to give him the paperwork (that was in my car!) we got it straightened out; apparently either the note the man the night before was supposed to write was misplaced or never written, but the man I'm talking to says he'll look at the paperwork in my car and get back to me.

They call back and say that I do have coverage, and there will only be a small charge to cover tax, disposal fee, and whatever - under $9, though he doesn't have the exact figure. I'm pleased, and tell him to go ahead with the tire, and does he have an estimate of how long it will take so I know when to get a ride in?

(Note: Bad Service start here.)

Turns out they won't fix the tire until I come in and pay them. I will owe less than $10, and they won't even put my car in line to be served until I show up and hand them the cash. They won't take a credit card number over the phone, and won't even let me go into the queue if I call when I'm leaving (I live 10-15 minutes away).

I arranged a ride and got down there to pay my fee - they now claim they also needed the information for the paperwork; this is the exact same information that was on the paperwork that they already had in their hands, and certainly nothing I couldn't have given over the phone. Once I hand over the money, they're glad to put my car in line - by this point it's around noon on Sunday, 3 hours after they opened, and the line is pretty long.

I ended up getting out of there some time after 2:00. The total fee? $2.42.

I am freaking LIVID. Next time I get tires, I'll take it anywhere else. I can't even write a letter to corporate yet, because I'm too mad to be coherent.
So, June 13th I went in to the dermetologist to get some warts handled. No biggie. Things went cheeky, and the nice doctor said "Please come back in three weeks".

Bad service started when I walked up to the counter to make a follow-up appointment. "No can do, my computer is down. Please call on Monday," she said helpfully.

OK, no biggie.
So, I did.

Now the fun begins- "Hello, I need to make a follow-up appointment. They couldn't do it friday, and they said to call you. I need to make it 3 weeks from today." I say.
"um, uh, huh, I need to put you on hold" says the lady.
I wait, and wait.
"I don't know how to fit you in here. I don't think I have that kind of authority...." she says.
"may I have your number?"

I provide her my number, and hang up. How strange.

EXCEPT THAT SAME DIALOGUE IN SOME WAY OR ANOTHER HAS OCCURED DAILY FOR THE LAST TWO WEEKS.

They have:
Put me through to the director of appointment making (or something) and she too, couldn't help me and took my phone number.
I have reached countless different people, whom all say they cannot make an appointment for me or don't have "the authority".
When I asked to speak to my doctor, I was rudely told that if I didn't have her private extension number, than no, I could not.

No less than four people have taken my phone number, and no one has attempted to call me.

I just want to make an appointment. Its now the 7th. I'm almost out of that 3 week time frame the doctor wished, and no one can help.
I'm so emotionally drained from calling, I'm just going to have my boyfriend take time out of work and go up there. I don't have time/money (Cause they are the same, you know) to go skipping up there, but obviously, I need to.

I've been nothing but polite and congenial, and they've been nothing but rude and downright stupid. I know I don't pay a single thing because I'm unemployed etc etc, but even if I'm not paying, can't you be nice? :(

Jul. 7th, 2008

I worked for Bath & Body Works for a little more than four years. I know their customer service policies, and oh hey, I know the district manager. I may write her about this, since she knows me and knows I used to do a good job in her stores.

Yesterday, my mom and I went to the Bath & Body at Ballston Common in Arlington, VA. I bought about seven items, one of them a lip gloss, but after I paid, my mom pulled out a coupon for a free lip product or hand sanitizer with any purchase. I didn't want to spend any more money, as I don't have a lot to spare, so I asked if I could return my purchase and buy it again, using the coupon to get the lip gloss for free, meaning I'd get $5.25 back (lip gloss + tax). The manager took the lip gloss out and did an even exchange, and took my coupon. So I didn't get any money back, she just exchanged the lip gloss for the lip gloss, all at the same price. So I asked for the coupon back, as I'd not gotten anything for free, and left.

oh, the dramaCollapse )

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