This was a few months ago (back when I was enough of an idiot to think that big pink Paris Hilton sunglasses looked good on me), but the guy I was with at the time just reminded me of it.
Okay, so, in this mall we were in, there's a small jewelry shop. My friend and I go in to have a look around, and I take my (rather large) backpack off and put it next to the stand so I won't knock anything over. Then I see one of those locket necklaces, try and fail to open it, and my friend picks it up and opens it, blahblah, I look at it a bit then I kneel down behind the stand to put it back. I'm looking at the other necklaces next to it, when the lady at the desk comes storming up to me.
Grouchy Lady: You can leave. Me: Excuse me? *stands up* (said in a surprised tone, not a condescending 'excuseme' tone) Grouchy Lady: You can leave. And I want my heart necklace back. Me: Oh, I'm sorry, I did put it back, see, there's still five on the she- Grouchy Lady: Don't lie to me. :| Me: ..): You can check my bag and my pockets if you'd like? Friend: And mine! Grouchy Lady: That won't be necessary. I get the feeling you're wearing those sunglasses so the camera won't capture your face. Me: *takes off practically transparent sunglasses* Grouchy Lady: Do not get smart with me. >:| Me: ...): Grouchy Lady: Now leave.
tl;dr: Lady accuses us of stealing when she could see my bag in plain view, then kicks us out even when we offer to prove to her that we haven't taken anything. I wish I was making this up.
My boyfriend was hungry this afternoon and we didn't have much snacky food in the house. He had mentioned wanting to get one of the free Coke glasses that you get with the purchase of a large extra value meal at McDonald's, so off we went. We went through the drive-thru, pleased to see that the promotion was still going on as evidenced by the giant signs on each menu board, and placed our order. We went to the window and paid, then to the next window to wait for our food. The worker handed us our drinks and then our bag of food. I looked through it to make sure everything was there and didn't see the Coke glass, so I waited for the worker to give it to us. She stared at me for a minute, then said "...have a good day?". I asked about the Coke glass and she said "oh, that promotion is over." "...then why are there signs advertising it still plastered all over your building?" " oh, we're out of cups." "Is the promotion over or are you just out of cups?" "We're out of cups. Have a good day."
I'm a little peeved and drive around the building and pull into a parking spot, then walk in and wait in line. Luckily, the manager is the one who's running the register. I explain the situation and she says "oh...I thought the signs had been taken down" and stares at me. I give her what probably wasn't a very nice wtf?areyouserious?areyouvisuallyimpaired? look, and deliberately glance at the signs on all three registers, the three large signs on the menu boards, the 2' tall display on the counter, the 3' tall window clings and the giant boards on the lawn and attached to light posts, all advertising the "free Coke glass with purchase of a large extra value meal!" promotion and say "Ah, no. They're still up. You might want to make sure that they get taken down this time so not to cause any confusion with other customers. It's rather frustrating." She stared at me for a second and said "oh...I thought they had all been taken down" and turns away. Never once apologized.
I'm pretty pissed off at this point. Would it have been so hard to a) take the signs down, b) tape "out of glasses, sorry" over some of the signs, c) TELL US when we place our order or when we pay, or d) just apologize? If we had known that they didn't have the glasses anymore, we would not have ordered an extra value meal at all, let alone a large one. When I got home, I called McDonald's customer service and explained what happened, and also sent an email through their site. The girl at their customer service number actually did apologize to me, and said that I should be expecting a call from that location's owner within the next few days.
Not getting the glass certainly isn't the end of the world, but the way it was handled was very bad service. We'll see what the owner says, if he calls.
I called in an order to the local pizza joint. I ordered a pizza bread with pepperoni and sausage (it's basically a sub with cheese, pizza sauce, and the toppings). The girl on the phone read back the order correctly, I said "okay, thanks" and proceeded to get in the car and go get dinner.
When I got there, I walked in and gave them my name, and the clerk said "oh, the pepperoni bread, right?". Uh-oh. I said "no, I ordered a pizza bread." (Pepperoni bread is pizza crust, cheese, and pepperoni cut into strips that can be dipped into pizza sauce).
The bad_service: the clerk said "oh, they must have misunderstood you... do you want this instead of what you ordered?" WTF! I want what I ordered, not what they choose to substitute in place of it. I told the person that the order taker read back the order correctly, and she then said "oh, she's new, she must have put it in the computer wrong," and had the "are you going to take my offer or not?" look on her face.
I said "no" again, and she said "I'll put a rush on this, we only have one person working back there now, we cut and now we're swamped." She checked with the cook and said it would be done in 3 minutes.
Fast forward 20 minutes.
I decided to stand up and look back in the window. The cook hands my order forward and says "this is for the person that didn't want the pepperoni bread" with the tone that once again said "they didn't want what I made them!".
My sister was moving last weekend, she was nice enough to give us a bunch of furniture that she no longer wants. We live about 2 hours away so we decide to rent a U-Haul truck at the location near her for a one-way to drop off in the city where we live. We had called the day before we wanted to do this, which while it was short notice, was apparently still enough time to reserve a truck because they took our reservation for the truck we wanted in the city where my sister lived. Fast forward to the morning of the move, U-Haul calls my brother and informs him that his truck is no longer available, they have one he can pick up in another city, which is a 40 minute drive away.
They are not apologetic at all and when my brother asks what the point of a reservation is if the truck is not available, the girl on the phone says "Well you're the one who decided to move on Saturday. So do you want the truck or not?" my brother asks to speak to a manager and has basically the same conversation with him. He told the manager he understood the situation but was upset about how it was handled, the manager's response? "Well sir, you DID decide to move on Saturday" WTF? That's totally irrelevant, my brother asks for the manager's name and he chuckles and gives it, when he asks for the name of the girl who he originally spoke with, the manager replies "You don't need that."
We ended up having to go get the U-Haul in the other city, since at that point it was the day of the move and there were no other options for another moving truck available. Apparently the reason the truck wasn't there was because another customer didn't return their truck on time. I understand that happens but whatever happened to customer service? Its not our fault someone didn't return their truck on time, we did what we were supposed to do and they didn't deliver, the least they could do is say "Sorry".