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June 25th, 2008

This one's fairly minor, and I'm sure I'll get "That's IT?" replies, but it bugged me.  So here it is:

The other day, I had to drop by Safeway to grab a few things I missed on my weekly shopping trip.  So I go to the till with my tomato, cheese and chocolate (the tomato & cheese for fajitas, the chocolate to dip strawberries in)  The cashier starts ringing me up, then stops when she gets to the chocolate.  And reads every single word on the container (This was a special kind made specifically for melting & fruit dipping)  She then proceeds to tell me I could have gotten something better, and reading all the "not real food" ingredients that it contains.

Not a big deal. But THEN, she notices my tattoo.  Yes, my arm band is faint and crappy looking.  But a friend did it for me when he was a trainee tattoo artist, and while it's not the best, and needs touch ups, it's not THAT bad. I've seen much worse.   This chick decides to say really loudly (the person in the next row over turned to stare when she said it) "Wow! WHAT is wrong with your tattoo? You're going to get that covered up, right? I mean, I would be sooo embarrassed to have that on me!"

And so on, and so on.  I explained the sentimental aspect of it, and she KEPT ON mocking it and talking about how if she had one like that, she'd never uncover it, how I should get it fixed..... I was polite and terse in response.

I considered complaining, but I think she was just clueless, and not trying to be mean about it.  So I just said "You know, you really shouldn't comment on people's appearances.  It's not polite, and you make them feel uncomfortable" as I left.   She looked as embarrassed as if she'd gotten shitty body art.  And in the future, I'll just avoid her lane when I shop.

So, yeah, not a biggie.  But really, people, PLEASE don't comment on what a customer looks like or is buying! It's really none of your business, and there are many less inflammatory things to make small talk about.

Insurance...grr!

This isn't bad_service of epic proportions, but it's annoying enough.

For reasons that don't warrant going into here, my husband and I have been trying to procure health insurance for ourselves.

We filled out an application for Alliance Health, answered their 50 million health questions, and went through their "we need to call you and ask you these 50 million questions again" phone interview. That's not the bad service part. I expect to answer at least that many questions, and each party was pleasant and polite. However, they seem to believe in telepathic communication:
cut for lengthCollapse )

I have an intermittent Sky broadband connection which started in the last week. I’m not using wireless but connected physically.

The line drops when I try to use the internet. This repeats a few times until I get a steady connection, but it can drop at any time. It is more likely to drop when I am downloading something or browsing in general. I changed the micro-filter and checked all connections and wires. Only the home phone is connected to the line and we have had no issues with the telephone. I rang the Sky helpdesk but got no trouble-shooting advice that I had not already tried. I even checked the cover on the master socket as instructed, though why I was asked to look at it I have no clue  - I  didn’t know what I was meant to be looking for, and the technical assistant seemed unable to clarify what I was looking for either.

After going in circles and lots of “please wait” she came back to me saying that her account showed my Sky broadband was 'pending cancel.'  But I’ve been using the service for a year now . . .

She had me wait even longer while she escalated that to get it fixed on the systems, but assured me my actual broadband account showed up as active and would not be cancelled. I enquired if this would cause the problem with my connection. She said no, it was just an admin thing at her end, but continued to have me hold. *drums fingers*

She returns and asks if I needed anything else, I pointed out that she had not actually given me any technical troubleshooting help to diagnose the connection problem. She brushed over this and simply said in a heavy accent  “we can assure you that you can continue to enjoy our service” and hung up after a hurried goodbye.

I’m left holding the phone, utterly stunned. I’d been on it for about 30 minutes and was very polite and patient throughout all the waiting and annoying orchestral music.

Did she just not have an answer for me? Why not hand me to someone else with more experience?

I ran more diagnostics checks of my own on the modem. All seems fine. What could possibly be interfering with my connection?

 

NYS Processing Center

I'm pretty sure you can classify this as bad service, though it's not truly an employee to customer situation.

Backstory: So I was a sheltered child brought up by rich parents who paid my bills, didn't teach me how to fend for myself, yadda yadda. So I got tired of being their little puppet and "ran away" I did an internship in Florida and then followed some friends to NY. Both states I had employment, so when taxes came I filed for myself, though because of years of my parents['s accountant) doing this for me, I had noooo idea what I was doing. I chose Turbo Tax (that was annoying but not the suck) to help me out. I did it online so that I could eFile and be done with it.

So filing for Florida was easy. Filing for Colorado (my home state) was long but simple. However NY caused problems. Even after much fighting with Turbo Tax (it wasn't their fault, as NYS was charging them, thus they had to charge me) I had to pay $20 to file in NY, only to find out I get a whoping $10 back from the state. I just wanted to not be in trouble with the government for not filing my taxes or whatever, so I just laughed at the fact I get less than I paid TT. Then, it wouldn't let me eFile for NY, so I couldn't eFile any of it and mailed it all in (still about a month before it was due)

A couple days after I mailed in I moved due to a family situation (some of you probably remember my forwarding woes with the post office). I notified the IRS and the post office of my mail change, but my friend is still living at the old address so I know that she'll forward it if it does get sent there anyway. However this notice didn't arrive at the old place until last week (when it's been over 3 months since I mailed this off):
(copied as is on the letter, including bolding, etc)


May 2, 2008
We cannot properly process your New York State Income Tax Return because you did not provide us with all of the information needed.

If the Department of Taxation and Finance does not receive a response to this notice in ten days, your refund may be reduced or you may be billed for amounts due if you do not provide the needed data for us to calculate your return.


So already we're at a bad start because ten days after May 2 is still waaaay before the envelope was postmarked.

The letter goes on to explain what they sent back to me. COMPLETED forms with STAMPS indicating it was RECIEVED in March.

Cue my "WTF?" expression. Things are incomplete so you sent my completed forms back? So essensially they made it incomplete by mailing me part of my forms back? I thought surely that's not it, I'm just not understanding correctly.

I flip through the pages to try to understand. The ONLY thing I can figure out is the page numbers are out of order. Not in reverse order, just random (I know for a fact that I put them in order when I mailed these off because I was so worried the slightest thing would get me in trouble). So I re order them and they look complete to me. Exactly how TT printed them for me saying they were ready to be sent off. So I look at the letter again, (it's a page long and talks in circles stating the forms are incomplete). I find a 1877 number at the bottome (If you have questions regarding this notice please call toll free 1877xxxxxxx). So I dial. It rings. I wait.

The recording asks me to enter the code on the bottom of the letter. I enter. It reads. I wait.

The recording then reads the letter I have in my hands. Word for word it justs restates what I've already recieved. At the end of the message?:

"If you would like to hear this recording again, press one. If you are finished, hang up."

NO chance to speak to a live person, no questions answered. Cue my "WTFBBQ" face. So I put everything they sent me back in the return envelope with a letter explaining my confusions and attempts to understand and 'complete' the 'incompleted' forms.

I may be a tax virgin but certainly incomplete =/= complete, and the 1877 number can bite me.
I had a gripe last week with a local fried chicken franchise- excessively long wait times for orders, rude employees, health code violations, etc.

Cutting this to save your flistsCollapse )

BNY Mellon Shareowners Services

When I was younger my grandmother bought each of her grandchildren a small amount of stocks in the Walt Disney company. Every couple of months we get some mail stating our stock and how much it's worth and all that jazz. My sister and I did not receive one when my brother got one, but figured my mom just threw it out since they are all the same anyway and we don't really do much with them as it is. Oh, how wrong we were.

Heres the bad: It turns out that the stock company, BNY Mellon Shareowners Services, had lost some information of a certain group. My sisters and mine included. That information includes our social security number, postal address, share owners account information and some other essential stuff for your identity to stay protected. However, they realized this mistake and we're probably thinking "OH SHIT!" because in the same letter they also credited us for two years for a credit monitoring system.
So all in all, boo for potential losing my identity, but yay for having free credit protection!


Edited to change the company's name.

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