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June 21st, 2008

This happened several months ago. I'd lost my cell phone and needed to replace it before my parents could find out, because I know they'd never let me live it down. I had to beg a friend to drive me to Verizon because no buses go that far, it was the end of the week and they'd be closing soon. But we managed to get there 30-40 minutes or so before they closed and I put my name on a service list. I was assisted about ten minutes before they closed, and it turned out that replacing a phone wasn't as easy as I'd thought it would be. I was forced to make phone calls, negotiate, etc. etc. Finally they offered to sell me a phone at the full retail price for that day and I could bring it back later for a refund (basically they couldn't give me a phone at the 'upgrade' price without certain information from the account holder). So I finally agreed to do this a few minutes after 6 PM and went to pay.

It was at this point that the woman at the counter who had been walking me through this entire procedure, even AFTER they had officially closed, told me that the registers were now closed and I could not buy anything that day.

-_-

listen to my order. please!

muffin break. the one i usually go to has amazing service and makes their coffee really well, et cetera.this time, i went to one in a mall in the next town. they've actually detailed on their menu what everything has in it if you don't specify sugar/cream/whatev, and 'soy latte' says something along the lines of just 'coffee, soy milk'. their sizes are just basic 'small, medium, large', none of that grande venti whatever. it really shouldn't be that difficult, right?

i ask for a medium soy latte to go please, and all is well.once i get the drink i take the lid off to check it (it's a habit, it takes all of two seconds and then if it's okay i'll take it with the lid off and put the lid back on elsewhere so i don't hold them up) and.. there are a few scoops of ice cream bobbing around in my coffee.

wait, what?

i've never seen a muffin break put ice cream in a latte unless you asked for it and paid fifty cents extra. but, whatever, i don't want to be annoying, so i'll drink it if it's soy ice cream, but i can't if it's dairy. i say to her "sorry, this has ice cream in it.. does this ice cream have dairy milk?".
she looks at me blankly, then turns to the manager and says (in the classic paris hilton 'oh, you can't put metal pans in a microwave' voice, lol) 'does ice cream have dairy in it?!'.

at this point both of us had to refrain from facepalming. the manager explains that yes, their ice cream with the cows on the lid of the tub has dairy in it and soy lattes do not have ice cream in them.
the girl goes "oh. ohhh. so, uh. sorry.. uh soy latte medium was it? if you don't mind waiting i'll re-make it. |:"

she does that, hands it to me, i take the lid off - and i'm nearly sick from the huge smell of.. dairy milk. i know pretty much every brand of soy milk has a slightly different taste.. but.. yeah, no way in hell is that soy milk.i specify that i asked for a soy latte, and the manager actually facepalms. the girl huffs a bit, grumps around making my coffee, but eventually i get my medium soy latte.

cold, with way too much milk. basically not going to keep me awake for more than half an hour. but whatever. it's a soy latte.i got it a dollar fifty off. i really don't have the energy to fuss over it any more at that point.

total time: about fifteen-twenty minutes.
time it usually takes/would have taken if this girl had listened to me properly: about eight on a busy day.

(by the way, they have a hugeass display case with baskets of muffins that the fridges are behind. i can see her making the coffee part of my drink, i couldn't see her putting the milk/ice cream in. if i could have i wouldn't have just waited until she handed it to me then gone 'ohlol no ice cream :B')

Сор из кухни



Чтобы убить в себе вредную привычку питаться фастфудом, нужно
( посмотреть, как его готовят…)

Rotten service at MasterCuts

I'm a long-time reader, first-time poster to this community. I work in hospitality so I have learned to let a lot go.

Today, however, I had an appointment to get my hair coloured, highlighted, and trimmed. As in, split ends off, that's it.

I called the day before and was told "walk-ins only, $11.95 for an adult cut, $34.95 for highlights and $69.00 for colour. If you get colour and highlights it is less". I asked for a rough quote, stated that I had long thick hair halfway down my back, and didn't want a cut, just a trim (I was unsure if they still charged the same price). The lady's response? "Still $69.00 for colour and $34.95 for highlights since it takes a lot [fair to me] and no charge for cut".

Cue to today at 10:30am. I wandered into MasterCuts. The place opened at 9:30am; it was packed. I approached the counter. One of the stlyists looked at me, then yelled over "name on a list, come back in 25 minutes". Ok.

So i came back... and it all went downhill.

First of all, the lady that took me? BARELY spoke English, I think it was German. Luckily the stylist beside her translated everything. Then they tried to talk me out of what I wanted. Ok, whatever, I got what I wanted done.

During the course of it, she did the following:
- YANKED my hair with her HANDS to get a knot out;
- When doing highlights, pressed on the tinfoil on my face;
- Tossed my hair back over my shoulder from the back, resulting in my eye receiving a long, thick bunch of hair COVERED IN HAIR DYE. I screamed and it took me ASKING for a towel and water to get it;
- She refused to dry my hair. "I don't want to, you don't need it". When I said "uhh, yes I DO", she shoved me down under one of the dryer things and left me;
- She got hair dye all over my face, neck and upper back. Which resulted in my brand-new shirt being stained with red hair dye (I didn't notice the shirt until I got home). My face has a fat red streak down one cheek, a nose like a clown nose, half my forehead dark red. My right hand is also splotched with red, as well as my palms, since she got hair dye on the chair;
- She "cut" my hair by grabbing it in a big bunch and taking 3 snips. TOTALLY fucking uneven;
- Now the bill...

I went to pay. What did she charge me? $153.something. EXCUSE ME?!

She charged me $34.95 for highlights, $10.00 for 'extra highlights', $89.00 for colour, and $19.95 for 'cut'. When I found it, the stylist that had originally been translating came over. She said to me "your stylist told you about the extra charges, I heard her". "Uhm... no. She didn't. Or I wouldn't have stayed". "Yes she did, right after blah blah blah" "... you mean when she was talking in German?" "Yes" "I DONT SPEAK GERMAN!" "Oh... well, this is your total" and she walked away.

I mean... seriously? Stupid fucking people. I tipped under $10 and had to go and return my office clothes I bought. I'm only away for a quick weekend and only budgeted so much for everything.

I'm writing a letter to the company tonight.

Jun. 21st, 2008

The other day at work I actually felt the need to call and complain about the customer service provided to me. This is the first. I can't honestly remember the last time I ever did that: complained about a company's corporate attitude towards customer service, yes, *cough*Macy's*cough* but a specific person? No. But this just hit something that made me want to report.

I just want to preface this by saying that normally, I enjoy dealing with this company. They're usually pretty quick to get stuff done, they're relatively accommodating (especially with limitations that the industry places on them) and they're all pleasant to talk to on the phone. Usually. In the nine months that I've been working there, I've never had anyone question me about how I did the search the way this guy did.

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Cross Post from personal-LJ

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