i'm posting this on behalf of my boyfriend, who has been getting screwed over by US Bank for years and has finally had it with them.
last week, he was charged four (4) overdraft fees of $37.50 each for NO REASON. none. he had no pending transactions, and a positive balance. then bam bam bam bam. this brought his account negative.
so he calls asking why he was charged overdrafts on a positive balance. durrr, they dunno lulz. so they agree to reverse the charges "as a one time courtesy"!!!! gee thanks, how courteous of you.
last saturday he deposited his state tax rebate check.
then yesterday, 2 more overdraft fees! they took almost a week to reverse the first round of fees, then put a 3 day hold on his tax check. (ok, i am a teller and wtf are they smoking putting a 3 day hold on a government check?!?) so in the meantime, 2 debit card purchases for less than $10 each hit his account. shouldn't have been a problem since he had the money, right? nope. those transactions are what they charged the overdrafts for.
so he has been charged $225 in overdraft fees when he has never spend more money than he had in the account! and they refuse to reverse the last 2 charges because they already reversed the ones that shouldn't even have been there to begin with!
so i'm going with him to dispute this whole thing with a manager because i know a lot more about this than he does, being as these processes are what i do for a living >_< this is why i will never have a bank account, only credit union accounts. big banks just want to please their stockholders, credit unions want to please their shareholders (aka members!).
I went to Panera Bread yesterday, and I had a bit of difficulty counting my money. I thought I had it all sorted out, so I gave the woman what I thought was enough for my $9.37 sandwich and drink, and she counted the money and started just saying, "Nine thirty seven."
Me: "Um, yeah..."
Her: "Nine thirty-seven. Nine thirty-seven."
Me: "Um, er? Didn't I...?"
Her: "Nine thirty-seven."
So, rather than just saying that I'd only given her nine bucks, she decided to waste all sorts of time being snide about it. So then I gave her the 37 cents-- honestly, I think she kept three cents I should have gotten back, but I was too discombobulated and flustered to do anything. Like I said, small, but annoying.
There's a woman at my mail center that has been absolutely driving me up the wall.
There is almost nothing, no matter how petty, that she won't try to step in and stir up drama about. It's getting to be ridiculous.
She's worked there for several years and for every question I've asked her, she gets this deer in the headlights look about her and has to call someone else over to answer. Which I don't mind. But it's a bit confusing as to why she hasn't been able to answer ONE yet after all these years.
But mostly she just gets pissed. Why, I have no clue. I've never been rude to her and I don't want to sink to her level of bitchiness.
If I have a stack of envelopes and UPS seems to be the best method she'll snap at me with, "OKAY BUT YOU'LL HAVE TO FILL OUT A MILLION FREAKING FORMS." Not once have I ever asked her to fill out the forms for me, I'll be doing the tedious busywork, so what does she care?
Another time she asked another employee to make a phone call to see how long it would take a package to arrive at its destination. He was on the phone for two minutes tops. When he got back, she started to ream him out saying, "IT'S ABOUT TIME I COULD HAVE SENT HER AWAY TWENTY MINUTES AGO." Ooooookay...I felt horrible for the guy because he's been nothing but helpful to me.
She'll argue with me about how far away one department in the building is from another. She'll glare at me when I'm making a request to another person working there. As in, she'll walk right up to the counter next to the employee I'm talking to and stare me down the entire time waiting to make some snide remark.
I'm going to contact her supervisor about this because I'm starting to feel like I can't walk down there without getting pounced on.
I posted here a few weeks ago about a secretary at my doctor's office telling me my symptoms weren't important enough to warrant an emergency appointment.
After a few sessions with an RMT, and it turns out there's a very good chance I have a mild form of functional scoliosis. Well, more than a good chance, the RMT believes I do but wants me to take an X-Ray to prove it 100%. I'll be speaking with my doctor about getting an X-Ray and possible treatment options in a week.
The doctor was very upset at how I was treated by the secretary and she'll be looking into what happened.
The moral of the story? If you think something is wrong with your body, fight for an appointment with your doctor as soon as possible.