Didn't happen to me, but I'd say this is horrible service. I'm linking to two posts in the b0st0n community where this was first posted. First, the moving trunk hits a bridge which was two low, destroying the truck and the contents. (Great pictures in that one). Then, the moving company tells the people who's possessions were destroyed that they have to pay for the move first before they can file a claim. Not only that, the standard insurance only covers $0.60 per pound. Yes, the owners might have thought to get better insurance, but the moving company also shouldn't have driven onto a road where all the entrances are marked "Clearance 11ft" with a 13ft 6in truck.
Bad service: only completing 1 mile of a cross country move before destroying the contents of the moving truck and then expecting full payment for the move before allowing the owners to file a claim.
...and want to make me slam my head against the wall.
My best friend is getting married in October in Virginia. I'm in New Mexico and my closest David's Bridal is down the road in Texas. This is important.
I call to make an appointment to order my bridesmaids dress. I know the style I want, the color I need and etc. The following ensues when I call
Me: dur DBE: girl who just can't get it
Me: I need to make an appointment to order a bridesmaids dress please DBE: OK (and proceeds to take down my name, phone number and day I'd like to come in) DBE: What's the bride's name? ME: (Tell her the name) DBE: You're where? ME: Up the road in New Mexico DBE: This wedding is in Virginia. Is that the right one? ME: (Figures she's just double checking) Yes, that's correct. DBE: Uhm...hang on a sec...(And leaves me on hold for about 10 minutes....then comes back) DBE: This dress is for a wedding in Virginia? ME: Yes, that is correct. The bride is in Virginia. That is where the wedding will be. In October. DBE: You have to order the dress from the location the bride ordered her dress from. Let me give you that information. ME: What?
This went round and round for a while. I kept asking to speak to the manager but she kept running over everything I said, insisting that I had to order from the DB in Northern Virginia. I knew...and probably everyone else in the world knows...that part of having store locations all over the states makes it possible for folks not in the bride's area to order their wedding party dresses wherever they live.
I finally say, "OK, fine, whatever" and hang up. I wait an hour and call back and it's the same girl. I know I'm not going to get anywhere with her so I immediately ask to speak to a manager.
DBE: I'm sure I can help you. ME: No, I'd like to speak with a manager or assistant please. DBE: What's the problem? ME: I'd like to speak to a manager or assistant please.
Wash, rinse, repeat. Again, I hang up. I'm hoping against all hope that when I call back later on this evening, she won't be there.
Just got a call from a manager who told me that another employee was informed by the girl that didn't get it that she had an impossible phone customer, told her how I wanted to order a dress for a Virginia wedding, blah blah. The employee had the girl show her my information and when the girl left for the day, took my info to the manager and relayed the story to her.
Got my appointment, a huge apology and a discount for the dress on top of the discount I get for the bride ordering her dress from DB.
So, they get a thumbs up. Now let's hope the service isn't as bad as some of you have been saying!!