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May 24th, 2008

A bit of background. I've had cancer for more than three years now. It's a very rare form, and the only oncologists in my area who are familiar with it are at the university 50 miles away. No biggie though, I want the best help I can get.

Everyone at the hospital has been wonderful these past years. They remember me by name, even if I haven't seen them in over a year. They're compassionate, friendly, kind and make you feel like they're really there for you.

Except the finance department.

My history with themCollapse )

Fast forward two years to my current bad serviceCollapse )

tl;dr Finance Department woman gets pissy with me for paying a bill via a method the finance department was requesting.

Maybe you all won't see the bad service as much as I do. I admit my past experience with them could be coloring the present.

Edited to fix the cuts.

Wendy's

My roommate, my boyfriend and I decided to go through the Wendy's drive-through the other night. We'd just gone grocery shopping, but knew that by the time we got all the groceries upstairs and packed away we'd be too lazy/tired to cook something. The line was kind of long, about four cars ahead of us that we could see, but it's a busy location and it was midnight so the inside was closed. Around 5 minutes later, I finally got up to the menu to order and it was pretty simple: two Jr. Bacon Cheeseburgers, no mayo or tomato on both, two large fries, one root beer Frosty Float and one Hi-C fruit punch Frosty Float. The girl gives me my total and I ask her to repeat my order to make sure "no mayo, no tomato" is included. She repeats it, everything's fine and she gives me the total again. At this point I should mention that the order has never shown up on the screen. No big deal, screens get broken sometimes and I did the math in my head anyway so I know the total is right.

I pull up to the next window to pay and the girl is gone. I'm a little annoyed because I just saw her in the window while I was ordering and the car ahead was now receiving its food so it wasn't like she left to go get a manager for a problem. I wait for about a minute until the girl comes back to the window, now holding a large drink cup containing a chocolate Frosty. Yup, this girl left her post to go get a Frosty. Whatever, I give her my card and she runs it through and gives it back. I ask for a receipt and she says it'll be on the bag.

So I drive up to the second window and the guy there shoves the Frosty Floats at me and closes the window. My boyfriend checks them and, of course, it's two root beer floats instead of one root beer and one fruit punch. When the guy opens up the window to give me the food, I tell him that one of the floats was supposed to have fruit punch not root beer. His response? The order said vanilla. That's nice, I did indeed ask for vanilla frosty but I'm talking about the drink part of it. He just stands there and stares at me for about 10 seconds, then yells something to a co-worker about fruit punch and closes the window again. A second later he then turns around, fills a cup up with fruit punch and opens the window to give it to me.

...

I ordered a fruit punch frosty float, I tell him. He tells me that there's fruit punch in the cup. I know, but I didn't order a drink, I ordered a float. He again tells me that the fruit punch is in the cup. I just stare at him and say, "I. Ordered. A. Fruit. Punch. Frosty. Float. Can you please make me a fruit punch Frosty Float?" He then gives me the most confused look I've ever seen and I just took the cup and drove off. My boyfriend's theory is that he just expected me to drink the root beer from the second float and then fill it with the fruit punch. I honestly wouldn't be surprised by this. You wanna know the kicker though? My boyfriend checked the food while we were driving away (he was too busy trying to calm me down before) and not only was there no receipt but the cheeseburgers had mayo and tomato on them. I sent a complaint through on the website last night and checked my account to make sure they didn't overcharge me.

May. 24th, 2008

Small but frequent bad service I've experienced over the years: I love video games, but I find that half the time I go into a video game store, I am largely ignored by the employees, while any male customers get much friendlier service.

One time, I went into the video game store by my work with the intent on buying a game; there were three employees chatting with each other at the counter and the store was empty. They didn't acknowledge me when I came in (it's a small store, they definitely saw me), didn't offer to help me, just went right on talking about a party and some friend of theirs. I actually saw several games I was interested in, but decided to put off buying them because of the employees.

Naturally, as I was leaving, a group of young men came in and the employees stopped what they were doing and were all, "Hey guys, can we help you?"

Clearly because I'm a girl, I don't like video games and won't buy any; I'm only there because I got lost on my way to the Clothing, Makeup and Ponies store.

(On the plus side, I went in the next day and the staff, despite being quite busy, were very friendly and helpful. Guess it all depends on who's working when you go in.)

May. 24th, 2008

This is more of a WTF than real bad service (especially since the people in this coffee shop are super nice and typically wonderful), but still... it is a WTF and I'm sort of looking for advice on how to handle it as well.

Long story short:Collapse )

hmm...surprising DSL service.

i moved recently, and went through the process of killing/moving accounts a few weeks before i was in the new place so i could ensure that everything would be handled in enough time.

so...i called my internet provider on March 28 to get my service switched to my new home. the switch was to occur on April 18. they were to activate a second line at the house, as well as killing the phone...so i would only be paying for DSL service. this would have brought my bill down to about $55/month.

today we just had an opportunity to hook everything up and verify connectivity (i'd been using the existing internet connection at the house until now). turns out NOTHING was done so far. my bill hasn't yet changed, either - it should be slightly higher for last month to reflect the address change. instead, my bill is exactly the same.

this was the bad - obviously i should have checked it before now, but it should have been done a month ago.

so here's the rest of my commentaryCollapse )

i'm not sharing their company info yet...i hope this will turn into a good service. i'm just annoyed at the initial lapse in performing the job requested.
This is bad service from my own job (I work at Bruegger's, a bagel shop.) For my break today, I ordered a bagel with jalapeno cream cheese from a co-worker. I went down to pay for it, assuming that my order would be done right, you know? It's a two step process. He knew fully well that I was a vegetarian (as he'd taken the opportunity to make fun of me for it already.) I took about two bites of my bagel before I realized "oh shit, something is off" and realized that I'd been given bacon cream cheese :(

I felt pretty upset, but I figured that it had just been a mistake and I should try and let it go. When I clocked back in, I made sure to let him know that he needs to watch what he's doing carefully, as there are customers out there who might actually have bad allergies to certain foods, not just self-imposed dietary restrictions. His response? "Oh, I don't see how I could have done that!" No apology or anything. Classy.

Very annoyed worker alert

 Not so much...bad service but very irritating.

My mother and I went to Home Depot today. My mother had grabbed all her fliers for supermarkets but had forgotten to take the Home Depot one where there was a garden hose that included a nozzle on sale that she really wanted to get. So instead of going back for it she says she'll pick up a flier at the store. Fair enough. We go there, so she grabs the first flier she see's off the rack of fliers. Both of us not knowing their fliers come in both English and Spanish and she grabbed the one in Spanish. Innocent mistake right?

So, we're having a hard time finding the exact one on sale, since we want the right one to bring up as not to inconvenience the cashier and save time. A young worker was strolling by with a cart putting things back on shelves. She heads over to him, says nicely, "Excuse me, I'm sorry to bother you, but do you have this hose anywhere? We can't find it." He grabs the flier from her, rolls his eyes, sighs and scans it. Then looks at my mother with, for all my knowledge was a glare and says "Yo, I can't read fliers that are in Spanish." Trying to control his temper it seems and his voice was very ruff around the edge... Obviously he has had a bad day...My mother takes it from him and scans it says she's sorry she didn't realize it wasn't in English and she hurries to get a new one while the guy is waiting. He taps his foot, sighing and shaking his head. Looking at his watch when she wasn't even gone for two seconds. I try to tell him again we're sorry we're stopping him from doing other things. I tell him I know how it is since I work retail myself. (But I would never roll my eyes and sigh to a customer nor make it so apparent I'm annoyed with them for asking a question.) My mother comes back and he starts looking at the hoses. My mother then says we should look for hoses with nozzles since the one on sale has one included. He looks at her like she's a child and says "Ma'am...NO hoses come with nozzles." My mother then says "But that one does...look at the flier". He points to the racks "well do you see one with a nozzle? Because those don't look like they have nozzles to me!" Even though the flier says "60 foot hose with nozzle INCLUDED"! He then shoves the flier back to her and pushes his cart away saying he'll get someone else to help us he doesn't have time for this...No one came, we had to hunt someone down again. The man who helped us was nicer, he took us to an entirely different part of the store that had them on a special sales rack. I was embarrassed we couldn't find them by ourselves. (I've worked in retail for god knows how long and I always think I know the tricks) Thanked him and went on our way.

I guess I just wanted to vent because I don't think customers should be treated like they are bothersome when we are willing to spend money in your store. I know some people have off days but, eh...don't take it out on me.

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